I have just returned from a 5 day stay with my family ( Mum and Dad and two teenagers ) at The French Quarters. The Quarters' prime asset is the location quickly followed by the quality of the rooms and the intimate feel, it has only 27 rooms. ( For readers of a certain age, the area reminded me of the video of the Rolling Stones' 'Waiting on a friend' ). We were only a short walk from the hustle & bustle of Times Square and as New York is a walker's city we found ourselves within striking distance of everything we wished to see. The marvel of the Quarters is though you are in the midst of the action, above a lively bar (Bourbon Street Bar and Grille), with the sights and sounds of NYC on your doorstep, as soon as the windows are closed you are immediately cocooned in a peaceful, luxurious space of your own. We took a 2 bedroom suite ( room 401 ) which to my very great surprise had a private balcony from which we could view NY's mid-town and 'restaurant row' (W46 street) below, featuring a good part of the world's cuisine in a single street. The fridge was stocked for our arrival with water and an interesting herbal drink in plentiful supply. Each day we received a free copy of the local newspaper and a 'What's happening today' fact sheet giving ideas of what to do and a guide to the weather. This was a nice touch and typical of the manager's approach to looking after his guests.
The King Size bed was fit for Henry VIII and the en-suite bathroom and main bathroom were exceptionally well designed and spotless every day. A modest lounge and kitchenette separated the bedrooms though bizarrely the kitchen was stocked with neither crockery nor cutlery which suggested to us we were not really encouraged to eat in. Frankly this was never an issue as eating out in NY has to rank as one of life's great pleasures. Most days we would return to the Quarters tired and happy with our bellies full. The layout of the Quarters is interesting , 2 sets of stairs only one of which will lead you to the mezzanine level for breakfast the other to the street.
There have been many comments on this site about the good quality of the buffet continental breakfasts. We found the breakfast to be of variable quality (coffee in urns, limited choice of breakfast food) with mostly apathetic service, I lost count of the number of times I asked for hot water to make tea, and in the end we skipped in-house breakfast altogether in favour of proper coffee and tea from one of the hundreds of Starbucks throughout NYC. Interestingly when Colin, the manager appeared I noticed the breakfast service upped its game considerably. Similarly the approach and attentiveness of reception staff varied hugely. Still, this is New York I told myself and it's hard to impress a New Yorker with your plans for the day.
We had one negative experience. I must stress I do NOT hold the Quarters responsible for this but I need to share this to alert other foreign visitors to NY. One evening my wife suffered a severe allergic reaction, we suspect to sea-food eaten an hour earlier. We rushed back to the Quarters. The reception staff were on the ball and very attentive and called a 24 hour emergency doctor on my behalf. The agency supplying the doctor needed my credit card details and promised to send a doctor within 30 mins. The estimated cost given was $800. The reception staff thought this was 'ridiculous' and suggested i took my wife to hospital. On balance i decided to have the emergency doctor examine my wife first then take appropriate action. One hour later the doctor arrived. His first question was : 'may i please see your insurance documentation?'. I supplied and he read to his satisfaction. He then turned his attention to the patient who by this time was sleeping and having taken a couple of anti-histamines appeared to be fine. The doctor spent 5 mins examining my wife and announced she was fine and that the anti-histamines had done the job. This was the reassurance i was looking for and i breathed a sigh of relief. Next the doctor invited me to handover my credit card and complete AND SIGN a form which i did gladly, he then completed section 2 of the same form which included an itemisation of the costs. The total was a staggering $3,700 !!! When i challenged him that this was $2,900 higher than the estimate and that he'd spent only 5 mins and prescribed nothing his response was a shrug and 'the insurance will pay'. When pressed he showed me a sheaf of a dozen or more identical forms the majority of which showed the same charge $3,700! Having signed the form BEFORE the costs were itemised i had fallen into the trap. The doctor, genial and friendly though he was had massively over-charged for his service. This is a scam and well engineered to exploit people in a vulnerable state, so please, fellow travellers beware of this and never sign anything until you're clear on the total costs. My credit card was debited the very next day with the full amount $3,700.
I alerted Colin the manager to what had happened and he was furious and called the Doctor 24 agency immediately. This particular case will continue for some time.
However, aside from this unfortunate experience we all loved NYC and the French Quarters and I recommend it highly but please keep your eyes open and your wits about you.
I'd recommend the suite on the 4th floor ( room 401 ) sunny in the morning and a private balcony
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.