I am beyond amazed that this hotel has this kind of rating.
We arrived at 12pm well before the check in time of 3 PM, which is what I was aware of. We walk to the front desk and the very first thing the guest service agent says is "can't check in until 3"...no "Hi how are you" or "welcome"..just shows how much satisfaction the staff gets out of saying no to a guest.
Check into the room, and while the room is nice, and clean, we can't help ignore the very loud drilling and banging above us. I call the front desk to inquire and they say "oh I'm sorry they will be done at 5pm"...ok...why wasn't I told about this at check in?? In fact I thought it was NY state law to at least inform guests when they arrive that renovations could directly affect a guest in house. Which of course I will follow up on.
Next morning around 8am that's exactly what happened. Very loud drilling and banging woke us out of a dead sleep. I called the front desk and again was told that "there was nothing they could do, and suggested that I go do something while the work is being done" Excuse me?! Who is it anyone beside me to say that I may want to stay in my room for the day? Not them that's for sure.
Later in the evening I approach the night auditor for menus for a place that delivers late (this was at 130am) she said "nobody delivers" and gave me a phone number to walk to a pizza joint 4 miles away. Ok..I'm not from NY and even I know I had more options than that..low and behold I had steak subs delivered to me to my room via a 10 second google search, which the night auditor could have stood up and do for me if making the guest a priority which it clearly isn't.
Lastly, I go to the soda machine and it eats my money and there is not another machine in the hotel. Night auditor refused to give me my money back because there was a sign posted on the side..again...the side of the machine. Aparantely this hotel really needed to steal my $2.
DO NOT STAY AT THIS HOTEL. The staff are self centered and oblivious and do not keep guest service in mind as saying "there's nothing I can do" is a big no no to me but obviously not them
Multiple renovations will inhibit every second of your stay as you can not sleep past 8am with no warning from the desk at check in.
This is by far the worst Choice Hotel
I have ever stayed in. Stay away.
- Official Description (provided by the hotel):
- The Comfort Inn® Manhattan Bridge hotel is ideally located in the Lower Eastside of New York City, providing easy access to all the best this area offers. Local points of interest like the Manhattan Bridge, Chinatown, Little Italy, the New York City Financial District, Wall Street and Ground Zero are all within walking distance from this New York City, NY hotel. Additional attractions include: -Jacob K. Javits Convention Center -Broadway Theater District -Rockefeller Center -United Nations -Times Square New York is easy to explore thanks to this hotel's close proximity to subway and train stations. Countless entertainment venues, world-class shopping opportunities and unique eateries can be found in the vicinity. Free Parking available Only with our Park and Stay Package Only (oversize Vehicle additional charge). ... more less
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- Also Known As:
- Comfort Inn Manhattan Bridge Hotel New York City