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“Excellent Stay at Hilton Club” 5 of 5 stars
Review of Hilton Club New York

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Hilton Club New York
4.0 of 5 Hotel   |   1335 Avenue of the Americas, 37th and 38th Floors of the Hilton New York, New York City, NY 10019 (Manhattan)   |  
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Ranked #141 of 457 Hotels in New York City
1 review
“Excellent Stay at Hilton Club”
5 of 5 stars Reviewed April 30, 2014

We stayed for 4 days and 5 nights at the Hilton Club. We had Room 3807 which had a view of Central Park. The room was awesome, large and clean. Wish they had a coffee pot in the room but it was no trouble at all walking a few steps to the lounge on the 37th floor.

The lounge was good as you could get water and soda any time of day or night. The breakfast served its purpose and the evening beer and wine was really good, although we only did that twice out of the 5 days.

The Hilton Club afforded us the opportunity to walk to all the attractions nearby or hop on the subway that was located right next to the hotel.

Totally enjoyed this visit and the hotel and staff contributed to a memorable stay and experience.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
    151
    77
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    10
    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Atlantic City, New Jersey
Senior Contributor
37 reviews 37 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed April 18, 2014

We are not members of the Hilton Vacation Club, but we were afforded the chance to stay there by responding to an offer to visit and perhaps purchase a membership. We stayed on the 38th floor in a large room by NYC standards. We were also granted privileges to a VIP club with sodas, coffee and a continental breakfast and a happy hour with free beer, wine and light snacks.

The Hilton Club is located on the 37th and 38th floors of the New York Hilton Hotel which is located on 6th Avenue (also known as Avenue of the America's) between 54th and 53rd Streets. It a block from Radio City Music Center and the Rockefeller Center area. It is a few blocks from most of the Broadway Shows.

The hotel offers valet parking for $51 a day! You can save almost $15 a day and just walk across the street. Check out Icon Parking online and print out a coupon and save at least $15 a day. This parking is located across the street from the hotel.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsend, Delaware
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 15, 2014 credit card Amex Card Member Review

The room we were put up in was not on the 37th or 3th floors as promised. They also had a problem where they could not turn off the heat and the room became unbearable. My wife is handicapped and they moved us to another handicapped roll in shower room and this room had the same heating problem as the first one I use Hilton 99% of the time as my Hotel of choice. We were also promised 50,000 Hilton Honors points for our inconvenience and they have never showed up in my Hilton Honors account as promised by Bradley. I will never stay at this Hilton even if they comped my entire stay it was so bad.

Stayed February 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Hilton Club New York, responded to this review, April 17, 2014
We would like to thank you for taking the time to provide your feedback. It is our goal to ensure all our guests have a memorable experience every time they choose to stay at our property. When our service does not meet our usual standards, it is imperative that our guests let us know. Please accept our apologies for the issues encountered and the lapse in service. We will work diligently to look into and correct these issues. Again, thank you for choosing Hilton and we sincerely hope to serve you better in the future.

Carlos Martino
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Topanga, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 12, 2014

Located high on the 37/38 floors of the main hotel on Sixth Avenue, the Hilton Club offers assuring views, dual concierges, light snacks in the afternoon and elegant peace when you come off the sidewalks. Located near everything you want and need, from MOMA to an array of fine dining, subways, and theatres, this is a great stay!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut, United States
1 review
4 of 5 stars Reviewed April 9, 2014

It's remarkable how difficult it is to use Hilton's website to make reservations for one of their Grand Vacation sites. I think neanderthals created and maintain the site. Once having checked in however, it improves. Breakfasts on the 37th floor could use a bit of change from time to time. Same same.

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
90 reviews 90 reviews
12 hotel reviews
Reviews in 36 cities Reviews in 36 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 6, 2014

Two floors make up the NY Hilton Club. Were here on a HGVC sales pitch weekend. The private check-in saved us from the ridiculous check-in line in the main lobby. The Hilton Club offers the "club" lounge with free soft drinks and water, no-so-good cookies in the afternoon, fair breakfast in the morning and something in the evening we never had an opportunity to partake.

Room was standard Hilton, meaning pretty nice. Comfy bed, large tv, desk and being on the 38th floor, a nice view. The bathroom was smaller than average for an upscale hotel but okay.

We've visited this hotel before and see that it has several dining options but we chose elsewhere. The location is really awesome; central park a few blocks, grand central a few blocks, times square and theater district all in easy walking distance. Lots of restaurants, shopping, etc., but hey, this is NYC.

As far as value, tough for us to say, considering the great opportunity we enjoyed with the HGVC sales pitch (just say no).

Room Tip: 37th and 38th floors are ideal. Suggest staying a few doors away from the club room.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, General Manager at Hilton Club New York, responded to this review, April 14, 2014
Thank you for taking the time to share you feedback about your recent stay with us. We are glad that you enjoyed your stay and found our property to your satisfaction. We look forward to serving you and your family in the very near future.

Carlos Martino
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eastbourne, England
Top Contributor
193 reviews 193 reviews
96 hotel reviews
Reviews in 131 cities Reviews in 131 cities
212 helpful votes 212 helpful votes
4 of 5 stars Reviewed April 5, 2014

Just stayed for two nights at Hilton Club which consists of two floors (37 and 38) of a large Hilton hotel. Location is just fine, on Avenue of Americas, half way between Rockafeller Center and Central Park.

Hilton Club has its own check-in on floor 37 which is just as well as the lobby of main hotel can be very busy with queues waiting to check-in. The room was just as I would expect, clean and well equipped, Bathroom had a first rate shower but no bath. Inclusive WiFi was fast and reliable. Each evening from 5 to 7 there is a reception in the Executive lounge with canapés, fruit, wine and beer which could make a reasonable evening meal if you chose. The lounge is the venue for breakfast (6 through 10) which consists of cereal, cold meat, cheese etc. Coffee and Sodas are available throughout the day.

Hotel prices in Manhattan are not cheap and there is a good choice of quality hotels, but I was very pleased with our choice. Service was very good, for example we needed to keep some food cold so a fridge was delivered to the room within 10 minutes of it being requested.

Had the budget for this trip been tight I would not have chosen Hilton Club and would have probably stayed further out of town, but for quality of service and above all location this was first class.

  • Stayed April 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Club New York

Address: 1335 Avenue of the Americas, 37th and 38th Floors of the Hilton New York, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#29 Spa Hotel in New York City
#76 Family Hotel in New York City
#94 Luxury Hotel in New York City
#141 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hilton Club New York 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Hilton Club New York is superbly located on the 37th and 38th floors of the renowned Hilton New York offering the immediate convenience of a full-service hotel. Located in the heart of thriving midtown Manhattan, the surrounding ten-block neighborhood offers some of New York's most notable treasures. The Hilton Club New York offers an exclusive check-in on the 37th Floor just for Hilton Club hotel guests and features Studio, One and Two-bedroom Suites. The accommodations are elegantly appointed and offer numerous amenities to help capture the contemporary sophistication of Manhattan. As if the fantastic accommodations weren't enough to complement your stay in Manhattan, the Hilton Club New York offers a Club Lounge that has a daily complimentary Continental Breakfast (6:30am - 10am), complimentary soft drinks, coffee, tea, cookies and fruit (12pm - 7pm) and a Nightly Manager's Reception offering complimentary beverages and hot and cold hors d'oeuvres (5pm - 7pm). Lastly, guests of the Hilton Club have charge privileges at the restaurants, fitness center, spa and retail outlets of the Hilton New York. ... more   less 
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Also Known As:
Hilton Club New York Hotel New York City
Hilton New York City

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