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“Hilton New York Stay” 5 of 5 stars
Review of Hilton Club New York

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Hilton Club New York
4.0 of 5 Hotel   |   1335 Avenue of the Americas, 37th and 38th Floors of the Hilton New York, New York City, NY 10019 (Midtown)   |  
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Ranked #150 of 464 Hotels in New York City
Certificate of Excellence 2014
Houston, Texas
1 review
“Hilton New York Stay”
5 of 5 stars Reviewed March 21, 2013

My husband and I went to New York for Spring break. We were there on vacation because neither of us had been to New York in years. I was amazed at the lovelyness of this hotel and the fact that the staff was amazing, expecially during Spring Brak which is a busy time for everyone. I like the location, the availbility of transportation (taxi on site and subway station 7 right down the street) We were walking distance from Time Square and Radio City Music Hall. The area estaurants are a bit pricy but the food is worth it. I will definitely frequent.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Halifax
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed March 11, 2013

We stayed in newly renovated rooms in Feb 2013 on an RCI exchange. Friendly efficient check-in on the 37th floor was made even better with our room being ready when we arrived at noon. Very nice lounge including buffet breakfast, early evening wine and beer, plus fresh cookies later in the evening. The rooms are spacious by New York standards and the renovations are very nice. Excellent location near many of the key New York attractions. Well worth consideration of ownership.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
djmarty2002
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 20, 2013

My wife and I recently stayed at the Hilton Club at 53rd and 6th as part of a special package to get us to purchase a Hilton Grand Vacations Club timeshare. The location of the hotel cannot be beat...it is really convenient and close to Times Square, Rockefeller Plaza, Central Park, Columbus Circle and the train station at 47-50th streets, at 57th and 6th and at 53rd and 5th. The room was comfortable, with the king bed, plush pillows and enough space for a New York hotel room. The best part was the all day access to bottled water, sodas, coffee, tea, cookies etc. in the Hilton Club lounge on the 57th Floor. They also have beer and wine every night in there for guests from 5-7 pm and breakfast from 6-10 all included. We walked to our timeshare presentation at West 57th Street presented by Hilton Club and even though we didn't purchase one, it was certainly something that appealed to us. The service at the hotel was slightly lacking but overall adequate. The hotel lobby tends to be chaotic with large student groups and tour groups. Luggage hold is also a bit crazy but if you arrive early and need to leave your bags, the Hilton Club will pick it up for you and drop it off in your room after check in and you can avoid the $3.50 per bag fee. In general a really comfortable stay.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brightwaters, New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 28, 2013

Rooms are newly renovated. Clean, quiet and upscale. We stayed at the Hilton Club which is on the 37th and 38th floors of the hotel. I comes with lounge privileges which include a nice buffet continental breakfast and a Manager's reception in the lounge in the evening for cocktails and hors d'oervres.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
56 reviews 56 reviews
48 hotel reviews
Reviews in 42 cities Reviews in 42 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed January 28, 2013

When we last stayed in 2010 we enjoyed it so much that we bought a timeshare at this location - in the resale market it can be picked up for about $7,000 for about 10 days stay in a studio for each of the next 20 years or so (although the annual service charges aren't cheap!).

We stayed for 2 weeks, and had a 2 bedroom, 2 bathroom, 1 reception unit which was great for my family including my father (3 adults and 2 children aged 4 and 1). The location is still (!) great - a few blocks from Central Park/Radio City/MoMA, and not very far from Times Square. Given we didn’t have a car seat we got the subway from JFK, which was actually a really easy journey, and not much slower than a cab. Apart from the E train there wasn’t a useful (to us!) subway line on the doorstep, but there are a few within a few blocks.

In terms of the room the beds were very comfortable and the bathrooms were nice - the master bedroom had a large en-suite with a shower cubicle and bath, although the second ensuite was tiny, with just a shower cubicle and very limited shelf space. There is a large screen TV in each of the rooms, and a Bose DVD/CD player in the living room. Free internet access is provided.

The rooms are currently being refurbished and we had a look at one which had been completed - it looks good.

The only other downside was the lack of catering facilities, which have actually got worse over the last couple of years. I said before that it would have been nice to have a microwave, but now I would make do with the coffee machine and fridge in-room which were there previously but have now been removed! I understand that this is a union issue because of the services supplied by the hotel, but still a shame for guests.....

There is also a lounge which doubles up as the check-in desk – all the staff were great, a real credit to the organisation. Included in the price, and served in the lounge, is breakfast (not a hot breakfast, but a good range of cereals, pastries, bagels, fruit, yoghurt, boiled eggs etc.). There is a daily “manager’s reception” in the evening with wine, beer and soft drinks, and finger food. Water/soft drinks/tea and coffee are available throughout the day in the lounge. It is surprising, particularly during breakfast, the number of people who try to get into breakfast who aren't staying in the Hilton Club - perhaps the check-in staff on the ground floor need to be more explicit with Hilton Diamond/Gold members that they should head to the top floor for breakfast rather than the 37th.

We were checking out of the Hilton Club into the Hilton New York, so they gave us free bag storage, otherwise there is a charge.

Another great experience with the Hilton Club,and I'm looking forward to visiting again to use our ownership.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharpsburg, Georgia
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed January 23, 2013

My husband and I are owners in the HVC, but as we were traveling with my brother-in-law, we could not get a two bedroom on club floors, so they gave us a 2 bed room, but still very nice for as little time as we spent in it. Check in was easy and courtesy was wonderful. However, on the last day, while trying to have breakfast in the executive cub lounge on lobby level, the attendant working the desk caused a scene becuase my husband and I were entering along with his brother. Her attitude was absolutely appalling and the tone in her voice in which she spoke was humiliating. My husband and I are BOTH Hilton Diamond members, so bringing a guest under either one of us should not have been an issue. Regardless, the way that woman spoke to me was absolutely disgusting, as if I was trying to sneak in a dozen people for a free breakfast. Mind I tell you, we had 4 people staying in our room and the Hilton Honors desk gave me enough breakfast coupons for 3 days, so don't think i was trying to get a free meal for one person. When I addressed her rudeness to the Hilton Honors desk, she started yelling at me from across the hall, threw her arms up at me and stormed off into the execute lounge. Unbelievable.

The most sickening part of all, my husband and I had just upgraded our club membership and had just paid $12k the day before so we could spend some more time in the city in the future. We're duo go back in April, and I will personally be on a mission to see if that woman is still there. This is the first of bad service reviews I will be sending off to the hotel.

Besides all that, the hotel is in a perfect location and we usually have pretty good service. I was just absolutely dumbfounded by how I was treated upon entering the executive lounge. My husband travels every week for work and Hilton properties are the only place he stays..,it's amazing that a woman working the lounge for seasoned travelors is so rude.

Room Tip: Ask for a renovated room, it makes a difference.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, Manager at Hilton Club New York, responded to this review, February 1, 2013
Thank you so much for taking the time to review your stay. I'm sorry that we have disappointed you. We would appreciate the opportunity to discuss your comments further so we can examine the issues you experienced. We hope that you will reach out to us directly at cmartino@hgvc.com.

Sincerely yours,

Carlos Martino
Club Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 8, 2013

We received a 1 Br Suite as part of a Hilton Grand Vacations Club Package, so we got good value but it's a special case, so I will focus just on the experience (rather than the price).

The room was nice and clean with a new feel to it. It had plenty of space in the bedroom, living room and bathroom. The extra sink in the living/eating area was a nice touch. We did have a mini-fridge in our room (other reviews said there was not one). There was no coffee maker or other kitchen appliances, but that was ok since the executive lounge had coffee, tea, water and soda available all day (in additional to continental BF each morning and reception with snacks each afternoon).

The staff were all very helpful and overall service was great. All in all, it was a very good experience and I would like to return to this Hilton Club in the future.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Club New York

Address: 1335 Avenue of the Americas, 37th and 38th Floors of the Hilton New York, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#22 Spa Hotel in New York City
#82 Family Hotel in New York City
#104 Luxury Hotel in New York City
#151 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Hilton Club New York 4*
Number of rooms: 150
Official Description (provided by the hotel):
The Hilton Club New York is superbly located on the 37th and 38th floors of the renowned Hilton New York offering the immediate convenience of a full-service hotel. Located in the heart of thriving midtown Manhattan, the surrounding ten-block neighborhood offers some of New York's most notable treasures. The Hilton Club New York offers an exclusive check-in on the 37th Floor just for Hilton Club hotel guests and features Studio, One and Two-bedroom Suites. The accommodations are elegantly appointed and offer numerous amenities to help capture the contemporary sophistication of Manhattan. As if the fantastic accommodations weren't enough to complement your stay in Manhattan, the Hilton Club New York offers a Club Lounge that has a daily complimentary Continental Breakfast (6:30am - 10am), complimentary soft drinks, coffee, tea, cookies and fruit (12pm - 7pm) and a Nightly Manager's Reception offering complimentary beverages and hot and cold hors d'oeuvres (5pm - 7pm). Lastly, guests of the Hilton Club have charge privileges at the restaurants, fitness center, spa and retail outlets of the Hilton New York. ... more   less 
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Also Known As:
Hilton Club New York Hotel New York City
Hilton New York City

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