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“Good home away from home” 5 of 5 stars
Review of West 57th Street by Hilton Club

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West 57th Street by Hilton Club
4.0 of 5 Hotel   |   102 West 57th Street, New York City, NY 10019 (Manhattan)   |  
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Ranked #110 of 459 Hotels in New York City
Baltimore, United States
1 review
3 helpful votes 3 helpful votes
“Good home away from home”
5 of 5 stars Reviewed June 20, 2014

Great location, but much smaller feel than the Avenue of the Americas Hilton nearby. Friendly staff. Odd that they pur out the "breakfast type" sweets in the lobby after 11:00. Great bed, nice bathroom.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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617 reviews from our community

Traveler rating
    325
    205
    49
    27
    11
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Chapel Hill, NC, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 20, 2014

I have been a member of this 57th Street HGVC for over six years and stay here 5-6 time a year. I have always found the staff to be some of the best in the hospitality industry. They go out of their way to make my visit enjoyable and solve any problem that might arise.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buenos Aires, Argentina
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 20, 2014

In an incredible location for a very affordable price. Located at 4 blocks form broadway and a few meters from Central Park. Very nice rooms and good breakfast. Who needs more?
I would like to mention the special attention and service of the argentine lady who is in charge of the dining room where breakfast is served. Not only she is willing to deliver an excellent service but she also reacted with high professionalism and assisted my wife when she chocked while having breakfast. Congratulations to to this professional member of the Hilton Club.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Top Contributor
64 reviews 64 reviews
46 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed June 17, 2014

This is a good hotel, the rooms are modern and the staff were great. The location is excellent for all of the reasons other have identified. The real problem is that the hotel is overhyped. It bills itself as a luxury hotel but it is not - it is a very nice Hilton but it is not the Waldorf-Astoria. Definitely this is one of the better Hilton Grand Vacation Club properties but now that they are busy trying to sell their latest New York property, it remains to see how this property fares.

Room Tip: Do not stay in a 01, 02, 08, or 09 room as they all face the back which overlooks an apartment build...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review, June 25, 2014
Thank you for taking the time to write a review following your recent stay with us. As a Hilton property we strive for unparalleled hospitality and accommodation. At West 57th Street a vacation ownership property we have a very different atmosphere than a typical hotel as we try to emulate a “home away from home” feel. Again, thank you for providing us with your feedback, and we hope to serve you again in the near future.

Laurie Del Sole
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 16, 2014

An excellent place to stay. The location is perfect to walk to restaurants and Central Park. A short walk to Broadway shows. We were on the 23rd floor and it was quiet and restful. There are numerous places to eat in the area. The Hotel made our trip very successful. Staff was extremely helpful in find sightseeing tripsand information on Broadway shows. There are numerous museums nearby and walks in Central Park were really great.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peace River, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 14, 2014

We stayed for 4 nights and all in all the experience was great. The staff were exceptional! Great location! The only things I wasn't happy with were; no bath tub, late cleaning service and the wireless internet didn't work 97% of the time. No restaurant wasn't an issue as there were lots close by. Coffee in the morning was Starbucks which was a 2 minute walk up the street.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NORTHAMPTON, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2014

my wife and I thoroughly enjoyed spending our 45th anniversary at this facility. the location gave us great access to central park, broadway show area and fantastic dining establishments. any and all staff that we dealt with, made the trip very memorable.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West 57th Street by Hilton Club

Address: 102 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#73 Business Hotel in New York City
#75 Luxury Hotel in New York City
#90 Romantic Hotel in New York City
#124 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — West 57th Street by Hilton Club 4*
Number of rooms: 161
Official Description (provided by the hotel):
West 57th Street by Hilton Club is Hilton Grand Vacations' newest hotel in the heart of midtown Manhattan. Located in the heart of midtown Manhattan's prestigious Plaza District between 6th and 7th Avenues, West 57th Street by Hilton Club is close to New York's most notable treasures. Studio rooms set a new standard for elegance, function, and comfort with floor-to-ceiling glass offering sweeping city views, flooring gracefully appointed with the look and feel of wood and bedding and furniture designed to soften and soothe. One-bedroom Suites are consistent with West 57th's unique style offering spectacular city panoramas through the floor-to-ceiling glass and unobstructed views from the living room through the bedroom and into the master bath highlighting the open space. No trip to New York would be complete without a little pampering and preening and West 57th Street by Hilton Club will indulge its guests with our brand new Spa Merge. Located on the ground floor of the hotel, this award-winning spa is sure to impress. ... more   less 
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Also Known As:
West 57th Street By Hilton Club Hotel New York City
Hilton New York City

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