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“perfect location, staff goes out of their way” 5 of 5 stars
Review of West 57th Street by Hilton Club

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West 57th Street by Hilton Club
4.0 of 5 Hotel   |   102 West 57th Street, New York City, NY 10019 (Midtown)   |  
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Ranked #119 of 463 Hotels in New York City
Certificate of Excellence 2014
Oregon
Top Contributor
61 reviews 61 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
24 helpful votes 24 helpful votes
“perfect location, staff goes out of their way”
5 of 5 stars Reviewed January 12, 2014

Stayed here with my brother and his wife on Easter holiday. Great location close to all I wanted to see and do this trip. The staff is welcoming and genuine. Complimentary breakfast is served each morning for the Hilton time share owners and their guests - but one does not have to be an owner to stay here. Each afternoon, the hotel hosts happy hour also for the owners and their guests. The rooms were comfortable and clean, the shower large and modern. We had a view of the Empire State Building. Brother had a suite with sofa and sitting area. We had one room with very cushy king bed, big pillows, TV, large closet, robes, fridge. There is an exercise room and small computer room where one can work (and print out boarding passes, etc.) coffee and cookies in the lobby. They try to make it seem like your home away from home and do a grand job of it. Just steps from Central Park, MOMA, Carnegie Hall, 5th Avenue.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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696 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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New Bedford, MA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 9, 2014

There are not enough superlative adjectives in the English language to describe adequately and sincerely this outstanding facility, Succinctly, Hilton at W. 57th Street is la creme de la creme, or the best of the best.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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Yorktown, United States
1 review
5 of 5 stars Reviewed January 8, 2014

The West 57th Street Hilton Club is central to quality items of interest in New York City. We were two blocks south of Central Park and can walk to many of the must see attractions. Subways only a block away bus half block and of course cabs are always available and reasonable priced. Enjoy, K2

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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A TripAdvisor Member
5 of 5 stars Reviewed January 7, 2014

West 57th in NYC has fantastic accomodations which are complimented by the wonderful staff at this resort. Its worth the travel and cost for such a wonderful time in NYC. From our bedroom window we could see the Empire State Building! It made lifetime memories for us. We will return back soon!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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Odenton, United States
1 review
5 of 5 stars Reviewed January 7, 2014

If you like shopping and proximity to the sites this is the place for you.. Outside on the Square but close enough, and the Park is just a block away, and of course the shopping is as well!!!! NOTE: Bad time to remodel the Gym though, It's the New Year! Not that I needed it energize me.. smile. Nice Hotel..

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fredericksburg, Texas
Top Contributor
178 reviews 178 reviews
28 hotel reviews
Reviews in 64 cities Reviews in 64 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed January 6, 2014

This is a Hilton timeshare property we were invited to try at a reduced price in exchange for attending a sales presentation. It is not a traditional hotel in that the lobby is very small, with limited seating and no bar or restaurant, it feels more like a condo building, which we liked. Since our room was not ready, we stored our bags and walked the 1.5 blocks to Carnegie Deli for a late lunch. Upon our return, we were given a studio plus room on the 17th floor with a courtyard view (back of the hotel). The room had nice wood floors, king bed, desk and two chairs, a nice bathroom with a large shower, no tub. It was clean and very quiet. In fact, the entire property was very quiet which we enjoyed. All the staff were friendly, cheerful and ready to help. The doorman is a really nice guy. The location is great for spending time in midtown, 2 blocks from Central Park, walking distance to Time Square, Rockefeller Center and 5th Av. The Russian Tea Room is in the same block as is a nice grocery if you want a snack and don't have access to the hotel's owners lounge. The subway is a 3 minute walk.

The sales presentation took the entire 2 hours. There was some pressure, but not enough to leave us sorry we had attended.

Room Tip: Our room on a high floor facing courtyard was very quiet
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York City, United States
1 review
3 of 5 stars Reviewed January 6, 2014

Can't beat the location!!! Service was slow and jaded. Response times to concerns very poor. Concierge on two separate nights unwilling to help plan out an evening, kept referring me to a website that wasn't assisting me. The room was very dusty with dust bunnies on the desk and nightstands. The floors had scuff marks all over them and the room smelled like old mop water. The air system is noisy and disruptive. Internet is slow, slow, slow. Breakfast and evening reception foods were poor quality and offered no variation from day to day.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review, January 13, 2014
Thank you so much for reviewing your recent stay with us. Please allow me to personally extend my sincere apologies for the disappointment you experienced with our property. I have stressed the importance of ensuring that all guest requests are taken care of with great precision to prevent such repeat occurrences and guest dissatisfaction. This is certainly not indicative of the service levels that we pride ourselves on. Kindly contact me personally at ldelsole@hgvc.com as I would welcome the opportunity to restore your faith and regain your confidence in us. I look forward to hearing from you and in the interim, we remain at your service.

Sincerely yours,
Laurie del Sole
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West 57th Street by Hilton Club

Address: 102 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#65 Business Hotel in New York City
#86 Luxury Hotel in New York City
#91 Romantic Hotel in New York City
#132 Family Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — West 57th Street by Hilton Club 4*
Number of rooms: 161
Official Description (provided by the hotel):
West 57th Street by Hilton Club is Hilton Grand Vacations' newest hotel in the heart of midtown Manhattan. Located in the heart of midtown Manhattan's prestigious Plaza District between 6th and 7th Avenues, West 57th Street by Hilton Club is close to New York's most notable treasures. Studio rooms set a new standard for elegance, function, and comfort with floor-to-ceiling glass offering sweeping city views, flooring gracefully appointed with the look and feel of wood and bedding and furniture designed to soften and soothe. One-bedroom Suites are consistent with West 57th's unique style offering spectacular city panoramas through the floor-to-ceiling glass and unobstructed views from the living room through the bedroom and into the master bath highlighting the open space. No trip to New York would be complete without a little pampering and preening and West 57th Street by Hilton Club will indulge its guests with our brand new Spa Merge. Located on the ground floor of the hotel, this award-winning spa is sure to impress. ... more   less 
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Also Known As:
West 57th Street By Hilton Club Hotel New York City
Hilton New York City

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