I stayed here in Jan for 6 nights on vacation with my boyfriend. The hotel was great. The service was very good aside from a few niggles -
-I requested a room as far away from the elevators as possible, when we arrived the room was right beside them and REALLY loud and it took 40mins to move us. After a long haul flight that is the last thing you need!
-There are not enough elevators. It sometimes took 15mins to get to our room on the 32nd floor.
-The bar area is far too small and was always full which is a shame because they did a great cocktail the one time I got a seat in there.
-Despite advertising new Wi-Fi there was not and despite asking about it twice we were not informed until check out that the wi-fi was down for upgrade.
-The reception area was always too busy. Its too large and with marble floors the sound bounces.
-The concierge recommended us to go to Bobby Vans steakhouse. I got seriously ill from the food there so be careful whos advice you get.
All that aside, it was clean, heat controled, not noisy, friendly room service staff and cleaners, not too expensive, is in the best location for most things and I would return and reccomend it to others.
- Official Description (provided by the hotel):
- West 57th Street by Hilton Club is Hilton Grand Vacations' newest hotel in the heart of midtown Manhattan. Located in the heart of midtown Manhattan's prestigious Plaza District between 6th and 7th Avenues, West 57th Street by Hilton Club is close to New York's most notable treasures. Studio rooms set a new standard for elegance, function, and comfort with floor-to-ceiling glass offering sweeping city views, flooring gracefully appointed with the look and feel of wood and bedding and furniture designed to soften and soothe. One-bedroom Suites are consistent with West 57th's unique style offering spectacular city panoramas through the floor-to-ceiling glass and unobstructed views from the living room through the bedroom and into the master bath highlighting the open space. No trip to New York would be complete without a little pampering and preening and West 57th Street by Hilton Club will indulge its guests with our brand new Spa Merge. Located on the ground floor of the hotel, this award-winning spa is sure to impress. ... more less
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- Also Known As:
- West 57th Street By Hilton Club Hotel New York City
- Hilton New York City