We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellence and grandeur” 5 of 5 stars
Review of The New York Palace Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added The New York Palace Hotel to your Saves list
The New York Palace Hotel
4.5 of 5 Hotel   |   455 Madison Avenue, New York City, NY 10022 (Midtown)   |  
  |  
Hotel website
  |  
Hotel packages
  |  
Hotel amenities
Offers & Announcements
Elevate Your Experience
Ranked #110 of 464 Hotels in New York City
Certificate of Excellence
Fayetteville, AR
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
“Excellence and grandeur”
5 of 5 stars Reviewed yesterday NEW

This is one of the premier hotels in New York as well as the United States. The lobby speaks volumes to the opulence of this hotel. The staff is ever accommodating and the workout facility is one of the boxes I've ever experienced. This is always my first choice when visiting New York City. The Palace will spoil you forever!!

Stayed June 2015
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,357 reviews from our community

Traveler rating
    804
    342
    130
    56
    25
See reviews for
363
423
43
261
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
The Netherlands
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed for 2 nights in the Palace Hotel. The staff was very helpful to get us installed, in particular mister John Amon! It was a very busy weekend (Memorial day) so quite a lot of guests had to be welcomed.
The room with a view on the cathedral was very nice, everything was clean and we enjoyed our stay very much.

Room Tip: Ask for a room with a view on the cathedral.
See more room tips
  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Netherlands
1 review
5 of 5 stars Reviewed yesterday NEW

A great hotel in the middle of Manhattan. We had a very comfortable room with al beautiful panorama on St Patricks Cethedral and that part of the city. The Staff was very helpfull specially John Amon who gave us al lot of advice: where to go, where to eat and where to look around and where to find our way in this immense hotel.
For people from the Netherlands a great experience.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

We stayed in the New York Palace over Memorial Day Weekend, (one of the busiest weekends of the year by the way) for our son's first trip to NYC. We absolutely LOVED this hotel, and would definitely stay here again. The hotel captures the elegance and charm of New York without being stuffy. A very special thank you to hotel manager Gavin Hasty who met us at the lobby with a smile and really kicked off our five start stay at The Palace hotel. We mentioned that we were in NYC to celebrate my son's very successful year and when we checked into the room, they had a congratulatory basket of sweets from Pomme Palais, an upscale New York City bakery located at The Palace. Excellent!!
Everything was very fresh and clean, and very well maintained. The hotel is walking distance to many great restaurants and iconic NYC sites. Check-in was very fast and efficient. Our room was REALLY nice and clean with a very nice Sunset view of the city. The beds were EXTREMELY comfortable. The next morning we very much enjoyed the Pomme Palais breakfast. It was VERY GOOD! Plenty of seats around the hotel lobby for everyone. In summary, the New York Palace is truly a five star hotel in my opinion. Thanks again, New York Palace Hotel.

Room Tip: Midtown, Restaurants near by, shopping near by. French bakery, very good staff
See more room tips
  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 days ago NEW

We enjoyed everything about the hotel from the location and closeness to everything and the hospitality and professionalism of the staff. The rooms were large enough and very clean. We had one issue with the number of beds but issue was resolved by management. We went through a third party vendor to secure the rooms and requested two double beds but got one king. Wasn't gonna work so talked to management and got our two beds. Worked out great.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review, yesterday
Dear Ken K,

I am very happy to hear that our leadership team was helpful and quick to resolve your reservation issue with the third party website. We are able to boast that we have some of the largest rooms in all of New York City and our housekeeping team works very hard to take care of all of them. I hope to welcome you and your family back the next time you are in New York City.

Best wishes,
John C. Tolbert
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 2 days ago NEW

We stayed at the New York Palace Hotel recently for a family trip. The location is the best! Super close and convenient to most popular places. The room is spacious and clean. The check-in lady, her name is Lindy, she is so nice and very understanding and super helpful. We arrived the hotel a little before normal check in time, she saw we have 2 young children and tried to find a room for us right away and gave very cute little welcome gifts to my kids. She also gave us the maps and other information which really helpful. The concierge people are all very nice and gave us a lot of help. I highly recommend this hotel to everyone!

Room Tip: higher level for best view
See more room tips
  • Stayed May 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review, yesterday
Dear HoosierZT,

I am thrilled to hear that you had such a wonderful stay and that Lincy did such a wonderful job taking care of your and your family while you were here. She is a remarkable woman to work with and is one of the most caring people I know. Thank you for sharing you experience and I hope to welcome you back very soon.

Best wishes,
John C. Tolbert
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leawood, Kansas
Top Contributor
55 reviews 55 reviews
30 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I often stay at hotels in New York, and this is truly one of the finest.I have stayed here multiple times. The location is superb. A west facing room, at about the 20th floor and above, provides a quintessential New York view. The rooms are well-decorated and spacious. The beds and linens are top-notch. The bathrooms are clean, generous in size, and well-laid out. The public areas are spectacular. The Pomme Palais off the lobby is great for a quick breakfast. My only negative regarding this hotel is again the reception desk. The attendants are never very welcoming. And, the wait time is TOO long for a luxury hotel.

Room Tip: west facing room---"cathedral view" above the 20th floor
See more room tips
  • Stayed May 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review, yesterday
Dear Leawooddoc,

I love our Premier Skyline Rooms as well. We spent a lot of time figuring out how to incorporate the view of Rockefeller Center and St. Patrick's into our guest rooms more than we ever did before. It really feels like you are in the center of the world except our new windows block all that street traffic right out. I am thrilled that you had the opportunity to enjoy Pomme Palais for breakfast. I appreciate your feedback and I hope to welcome you back very soon.

Best wishes,
John C. Tolbert
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to The New York Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The New York Palace Hotel

Address: 455 Madison Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in New York City
#65 Family Hotel in New York City
#82 Luxury Hotel in New York City
#89 Business Hotel in New York City
#93 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The New York Palace Hotel 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, HotelTravel.com, Orbitz, Odigeo, getaroom.com and Jetsetter so you can book your The New York Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

Owners: What's your side of the story?

If you own or manage The New York Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.