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“Great hotel!” 5 of 5 stars
Review of The New York Palace Hotel

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The New York Palace Hotel
4.5 of 5 Hotel   |   455 Madison Avenue, New York City, NY 10022 (Manhattan)   |  
Hotel amenities
Ranked #124 of 458 Hotels in New York City
Alexandria, Virginia
1 review
“Great hotel!”
5 of 5 stars Reviewed 3 days ago NEW

We stayed only one night, but will definitely be back to this hotel! The rooms are huge for NYC, and very nicely furnished. The concierge, Joseph, was amazing! His recommendations and suggestions were perfect. Thank you for a lovely stay, can't wait to come back!

Room Tip: Ask for room facing the cathedral.
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  • Stayed January 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,089 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (345)
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Fort Salonga, New York
Top Contributor
67 reviews 67 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I go for weekend getaways often in NYC as we live in LI. We have tried many hotels and we give The New York Palace Hotel thumbs up! We have gone to many nice hotels and they are very nice but for the price of this hotel it is VERY worth it! The rooms were large, clean and bright. Can't really beat the view of the Cathedral either! The location is really convenient for everything and I highly recommend it. We will definitely be going back! We were also pleasantly given a room upgrade to a corner room which was similar in size to what we booked and we were very pleased!

Room Tip: definitely get the room with a view of the cathedral, it's not only beautiful during the daytime...
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review, 2 days ago
Dear kitmin2010,

Thank you for taking the time to share these amazing comments about The New York Palace. I am so happy to see that you and your husband enjoyed you (I'm sure much needed!) NYC getaway.

I am thrilled that you had such a pleasant experience and I look forward to welcome you back in the future.

All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice hotel. Had a king room for the adults with adjoining double for my daughter's friends, who were along for an American Girl weekend. Rooms were extremely clean and the king especially was incredibly spacious by NYC standards. Beds super comfy. Our view from the 34th floor was amazing. Location is great, staff were very, very pleasant.

Only caveat was that, despite having ordered the American Girl package, which includes amenities for the girls and their dolls, none were in the room when we checked in. Upon inquiry, a very lovely staff member brought two amenities to the room, however I had ordered three and it took close to 90m to get all three. Also, a birthday cake was supposed to be present in the room for my daughter when we arrived, this also was missing. The biggest hassle was not that the amenities were missing, but that we had to change our plans for the evening based on the long wait for the items.

Also, it's not the worst thing ever, but about three different people came to the room to bring the missing items piecemeal, which meant tipping them all separately for things that should've been there in the first place. However, the hotel did the right thing by not charging me for the AG package, taking it off the bill without any question when I described the problem. This, rather than the mix-up, is what I will remember about the service. I would absolutely stay again and recommend the hotel.

  • Stayed January 2015, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review, 2 days ago
Dear Kristin B,

I am thrilled to hear that you had such a pleasant experience at The New York Palace and that your daughter had a fantastic birthday weekend with her friends. There is nothing better that seeing our children happy!

Thank you for recommending us and I look forward to your next visit.

All the best,
David Chase
General Manager
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State of Sao Paulo
Senior Contributor
22 reviews 22 reviews
Reviews in 5 cities Reviews in 5 cities
1 of 5 stars Reviewed 4 days ago NEW

I had been in NyPalace from January 3 to 10, 2015. On January 4, my two shopping bags, a new and expensive purse and a poster from the MET were stolen from my room. So bad as this trauma was the manager's attitudes. He kept saying that probably my bags were lost. Lost inside my room??? Obviously he doubt of my word. My daughter and I were so distressed that this awful experience ruined our vacations. There was not a single word of empathy or concern. This hotel has 3 entrances, just one with a doorman. Anybody can get to the apartments and there are not cameras in the corridor. Up to now, more than 20 days, there are still investigating. The security says that they have to interview the employees. I am sure that this is not my problem!
We came back home without our shops or money.
Denise G. Ramos

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed in the New York Palace over the New Year. The room with a view over the Cathedral, was excellent. The concierge staff were very helpful and went out of their way to help.
The only downside was the ridiculously overpriced bar on the ground floor

Room Tip: Ask for a Cathedral view
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review, 2 days ago
Dear spurskim107,

Thank you for your great review. I am happy to hear that you had a great stay and had a chance to experience our world class Concierge service.

I hope to welcome you back in the future.

All the best,
David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saltcoats, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just spent 5 nights in the New York Palace and could not fault it we stayed in a cathedral view room and as it said we had an amazing room with great views of the cathedral and the Rockefeller tower looking west towards the Hudson River. Check in was excellent even given the opportunity to upgrade to a suite on the 36th floor which after seeing the room we stuck with our original room as the suite was far too big for two people. Reception staff wrre more than helpful including the concierge, the doorman and bell hop. Overall a great experience and would definitely stay there again, the central location was excellent close to Times Square and a short walk to Central Park. Cannot say anything bad room was spotless and bed extremely comfortable. From the minute we arrived we knew we were in a top hotel

Room Tip: Book a cathedral view room as the view is amazing !!
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  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review, 2 days ago
Dear Scott s,

Thank you for this fantastic review. I am thrilled that we exceeded your expectations and provided you with a great experience.

I hope to welcome you back in the future for another great stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport, Massachusetts
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 1 week ago NEW

Overall beautiful property. My im-laws' rooms were beautiful but unfortunately ours smelled like vomit in the bathroom. the housekeeping staff tried to clean it a couple of times but the smell never went away. I would have thought they would have changed our room but they never even offered it. Not sure why I didn't demand it! I guess because we were mostly out of the room. If I had the opportunity I would stay there again, with the assumption that my experience was an anomaly!

Room Tip: Make sure it doesn't smell like puke
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  • Stayed December 2014, traveled with family
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review, 4 days ago
Dear hockeysoccermom,

I am saddened to hear that we failed to exceed your expectations. I completely agree with you that this experience was an anomaly as this most certainly does not happen at The New York Palace. Nevertheless we would have been more than happy to move you to a different room and turn this experience around.

Next time you decide to visit us please feel free to contact the Guest Experience Department directly at guestexperience@nypalace.com and the team will be thrilled to make your stay a most memorable one for all the right reasons.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The New York Palace Hotel

Address: 455 Madison Avenue, New York City, NY 10022
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#85 Luxury Hotel in New York City
#88 Romantic Hotel in New York City
#96 Family Hotel in New York City
#107 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The New York Palace Hotel 4.5*
Number of rooms: 899
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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