Very nice hotel. Had a king room for the adults with adjoining double for my daughter's friends, who were along for an American Girl weekend. Rooms were extremely clean and the king especially was incredibly spacious by NYC standards. Beds super comfy. Our view from the 34th floor was amazing. Location is great, staff were very, very pleasant.
Only caveat was that, despite having ordered the American Girl package, which includes amenities for the girls and their dolls, none were in the room when we checked in. Upon inquiry, a very lovely staff member brought two amenities to the room, however I had ordered three and it took close to 90m to get all three. Also, a birthday cake was supposed to be present in the room for my daughter when we arrived, this also was missing. The biggest hassle was not that the amenities were missing, but that we had to change our plans for the evening based on the long wait for the items.
Also, it's not the worst thing ever, but about three different people came to the room to bring the missing items piecemeal, which meant tipping them all separately for things that should've been there in the first place. However, the hotel did the right thing by not charging me for the AG package, taking it off the bill without any question when I described the problem. This, rather than the mix-up, is what I will remember about the service. I would absolutely stay again and recommend the hotel.
- Official Description (provided by the hotel):
- The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more less
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- Also Known As:
- New York Palace Hotel
- New York City Palace Hotel
- Palace Hotel New York
- Palace Hotel Nyc