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“USED to be a great hotel. Now lost attention to any detail” 2 of 5 stars
Review of The New York Palace Hotel

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The New York Palace Hotel
4.5 of 5 Hotel   |   455 Madison Ave, New York City, NY 10022 (Manhattan)   |  
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Ranked #110 of 458 Hotels in New York City
London
Top Contributor
154 reviews 154 reviews
48 hotel reviews
Reviews in 54 cities Reviews in 54 cities
151 helpful votes 151 helpful votes
“USED to be a great hotel. Now lost attention to any detail”
2 of 5 stars Reviewed yesterday NEW

I have been staying here for about 15 years. Always felt that it was by far the best kept secret in midtown NY hotels, especially with its great attention to detail. However, we're coming to the end of a five day stay now (having not been here for a couple of years) - and the place has sadly gone down hill.

Wait ages for basic room service dining, and house keeping. Internet is terrible, despite asking them to try and improve it, many times. Also, no real restaurant services here for breakfast - poor, when the cheapest in room breakfast costs $50 - and even this is not very bountiful.

Room Tip: Make sure you're at least away from the lifts (they are still noisy).
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  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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995 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (316)
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Buffalo, New York
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed yesterday NEW

We love the New York Palace. We stay in many New York City hotels but this is our favorite. We were here just before Christmas and the hotel looked beautiful. The decorations are beautiful. The hotel is behind St. Patrick's cathedral in the heart of mid-town Manhattan. You can't beat the location. It is in the middle of things. Yet when you walk in the door of the palace it looks like a palace and it is relaxing. You are in a different world - this is not a cookie cutter hotel! You leave the hustle and bustle and the craziness of the city at the door. This place is so relaxing, especially with the quality renovation work recently completed. You feel like your batteries are being recharged when you enter the door. This is the best staff of any hotel in New York. The staff treats you with respect. Everyone is positive and polite. The staff appreciates you being here and they treat you like a guest in their house. Quite honestly, service in New York City is often not good. At the Palace it is consistently excellent. The hotel has a very European flavor to it. It blends the old and the new very well. The rooms are well done and pleasant. Request a view of the Cathedral - one of the best views in the city. My only regret is that the dining room, located in the beautiful mansion part of the hotel, is only open now for private functions. The craftsmanship in this area is beautiful - you see shades of it in another bar in the hotel. By the way the Pomme Palais coffee shop is OUTSTANDING. Best coffee shop by far in New York. It is a gem. Great food, great coffee, great atmosphere, great service. Best place in New York for a mid day break, too. We go to New York at least 4 times a year. We tried many hotels. This is the only place where we stay now. It is our New York City home.

Room Tip: Request a room with a view of St. Patrick's Cathedral. This massive Gothic cathedral is a gem.
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  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Boston, Massachusetts
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed yesterday NEW

Wonderful location, great property, a true NYC experience. Everyone is friendly, and such wonderful places to dine and shop nearby. Can get great deals in the fall for this hotel. Sadly I missed one and ended up at the W hotel, and was so sorely disappointed. If you can stay here then don't hesistate!

  • Stayed October 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Hong Kong
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

Ideal location if you are going for business and you're looking for a nice place to stay in midtown.
Room was nice and spacious, comfortable bed which is more than appreciated after a long journey. For some reason the restaurant serving breakfast was closed, so I had to go to the restaurant next door to have breakfast (Maloney Porcelli which is renowned in NYC in particular for its dinner menu including the infamous angry lobster). Given the standard of the hotel, I was a bit disappointed to having to walk outside the hotel to get my breakfast.
Other than that ok stay, check-in was efficient, while the check-out was a bit slow but staff apologised and offered to discount the internet from the bill.
That being said in 2014 I still wonder how hotels in particular high standing hotel still charge for internet.

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nissequogue, NY
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stay in NYC often (we live just outside the city) and have stayed at most of the 5-star hotels there. We were going this time to a show at Madison Square Garden and to see the tree at Rockefeller Center so - we wanted something fairly close to each.

I often book thru Amex Platinum Travel to get the amenities included in the program. The rep. suggested the Palace Hotel (which I had never been to). Turns out the location couldn't have been better (Madison & 50th). The courtyard (and our room) looked directly across the street to St. Patricks Cathedral and was only 1-2 blocks to the tree. MSG was 15 blocks away but - you can get a cab*.

*Cab - the only negative to this hotel was that the side street it is on (50th Street) is very congested and the line for the valet to get a taxi was insane. We decide to walk a block or 2 to try and get one (in the rain) and ended up walking all the way to MSG. NYC was crazy that weekend due to the tree, various demonstrations (as seen on TV) and a huge police presence.

The room was adequately appointed for a 5-star and room service efficient. The staff at reception was welcoming and efficient as well.

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Miami, Florida
Top Contributor
65 reviews 65 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When you walk in, for the first or 50th time, you feel welcomed. From the doormen to the front desk folks you can feel it instantly. Not sure how the front desk folks keep composure like they do but they do. They never have a false note, no false ring but they maintain a smile in the face of the worst complainer while not being disingenuous. (no, not me but there is one in every crowd) The rooms are comfortable, have never had a bad view. The beds and linens are luxurious but not over the top in any way.

If you want to be near about anything iconic NYC this is the place to stay. The concierge (s) always know the right place to suggest. Doormen are always ready to provide an umbrella on rainy days and manage to get a taxi for you when even the Pope might not be able to do so.

Tired of shopping or exploring? The bar is lovely, bartender accommodating. Want to gather with friends and not stress? The lobby is great! Want to watch people but not venture out? Just sit in the front desk lobby area and have a blast, you will see all the comings and goings.

We have returned many times, year after year. Is it the least expensive place you could choose? Not on your life. Is it a terrific place to stay for a special occasion? You betcha. Of course to me any time I am in Manhattan, it IS a special time no matter the reason for the visit.

It is staying at the best without the snooty. It is like going to visit your incredibly wealthy relative who happens to only hire the best best best staff. Warm and welcoming without being cloying.

Christmas is a grand time to be there! But then again, so is the Spring, the Summer and the Fall.

Was just there...ready to be back!

Room Tip: Have never had a room there without a view. The elevators are not noisy at all but folks coming out...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Monroeville, Pennsylvania
Top Contributor
109 reviews 109 reviews
22 hotel reviews
Reviews in 38 cities Reviews in 38 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Wife and I stayed at The New York Palace for three nights in December. We found the hotel to be very nice and well located for shopping and shows. Check in was very good and efficient. Received a very comfortable room on the 39th floor looking out over St. Patrick's. Room and bathroom seemed to have been recently renovated and was quite cozy. Room was also very quiet. Two negatives, outrageous fee for use of wireless internet, seemed most unreasonable considering the room rates charged.......and the lack of a restaurant on property to have a real breakfast.....only option was pastry shop. Room was serviced nicely each day and checkout was easy and efficient. Would absolutely consider returning to The New York Palace for our next New York visit.

Room Tip: Higher is better.
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The New York Palace Hotel

Address: 455 Madison Ave, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#67 Romantic Hotel in New York City
#72 Family Hotel in New York City
#77 Luxury Hotel in New York City
#100 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The New York Palace Hotel 4.5*
Number of rooms: 899
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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