My wife and I stayed for 3 nights last week. The hotel is very plush and well situated in the heart of New York. The first night we had an ongoing noise that stopped my wife from sleeping. We called an engineer to look into it, thinking it may the the air conditioning but he said it was general New York noise! The noise contained throughout our stay preventing us from getting a good nights sleep. In the end we we realised it was the elevators making the noise and created a fuss to the management who initially blamed the construction site next door but when pushed they admitted they often get complains about the elavator noise. We paid top rate for the room and should expect a relatively quiet room, I don't expect a totally soundless environment but do expect to be able to sleep at night.
We have made a formal complaint and are awaiting the outcome but I would advise future visitors to this hotel to ensure they are not located close to the elavators.
- Official Description (provided by the hotel):
- The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more less
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- Also Known As:
- New York Palace Hotel
- New York City Palace Hotel
- Palace Hotel New York
- Palace Hotel Nyc