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“Phenomemal” 5 of 5 stars
Review of The New York Palace Hotel

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The New York Palace Hotel
4.5 of 5 Hotel   |   455 Madison Ave, New York City, NY 10022 (Manhattan)   |  
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$995 (USD)
Ranked #104 of 453 Hotels in New York City
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Phenomemal”
5 of 5 stars Reviewed yesterday NEW

the Check in / Check Out process was seamless. The Concierge team was outstanding. They were on point with every recommendation and it was clear that they were interested in finding me the best of the best. They took the time to ask the right questions and that was very important. With a location that gives easy walking distance access to theatre, subways, shopping, museums and so many of NYC's top tourist attractions, The New York Palace is the only place I will stay.

Room Tip: The Towers part of the hotel is the elite of service. Rooms in both sides of the hotel are larger t...
See more room tips
  • Stayed September 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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799 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
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Naples, Florida
Top Contributor
100 reviews 100 reviews
19 hotel reviews
Reviews in 30 cities Reviews in 30 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed yesterday NEW

We returned to the New York Palace and decided not to stay in the Towers but to try the main hotel. It did not have all the comforts as the Towers but was very nice. There was no turndown service and the rooms were a bit smaller and not as luxurious and the view was not what we were used to, but we spent most of our time out of the hotel on business. Also missing was the additional cost to provide those things.

The beds were very comfortable, the rooms were quiet, the water pressure in the showers was perfect. The same Molton Brown amenities were on the bathroom counter though in a smaller size.

The location to great sites and shopping were reasons we returned.

  • Stayed September 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was in New York from Sept 12-15. I went for my 30th birthday with my girlfriend but what she didn't know was that I was asking her to marry me. I emailed the hotel ahead of time and let them know. They made our stay very memorable! The hotel was magnificent, location was perfect and the staff couldn't be more friendly and helpful. Thanks again for everything and I would recommend this hotel to whoever wants to do New York in style!!!

Stayed September 2014, traveled as a couple
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Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

For the past 3 years my grandson and I always stop in New York and stay at this posh and beautiful Hotel before flying to Europe. The hotel is amazing the staff are wonderful and all accommodations are made for us before we arrive. Our trip to New York is always smooth and relaxing. We are looking forward to returning in June 2015!

Jeffrey Shaner
Las Vegas, Nevada

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1 review
4 of 5 stars Reviewed 4 days ago NEW

The rooms are beautiful and spacious. Be sure to enter through Madison Avenue side entrance since street entrances have little sense of arrival.
Restaurant staff and staff in General is ok- gets the job done but missing that special something.
Hotel staff did, however, go out of their way to bring me my passport which I left in the hotel room and needed to make my flight. Really appreciated that! Thanks Palace hotel!

Stayed September 2014, traveled on business
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Shelby, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 days ago NEW

Great hotel. Service was great, starting with Bitan at the checkin counter. He was ready to leave for a few days off but remained until he was sure that our rooms were ready for us. He even sent the manager to check personally if the 2nd room was ready! He was insistent on finishing the checkin before he left. Very convenient location. 1-2 blocks to Rockefellar Center and 5th Ave. Time Square is a 10 min walk. Would definitely stay there again. Loved being so close to everything.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed there for 2 nights. It felt like an apartment rather than a hotel. The room was specious and clean. All of the kids slept in the living room with 2 extra beds and the sofa bed. In a funny way they looked like homeless. The breakfast in the room was divine.

Stayed August 2014, traveled with family
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nypalace, General Manager at The New York Palace Hotel, responded to this review, 5 days ago
Dear fofa80,

Thank you for your review. I am glad you and you family had a wonderful experience at The New York Palace and had so much fun with your children.

i hope to welcome you back for another great stay.

All the best,
David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The New York Palace Hotel

Address: 455 Madison Ave, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Family Hotel in New York City
#72 Luxury Hotel in New York City
#81 Romantic Hotel in New York City
#82 Business Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The New York Palace Hotel 4.5*
Number of rooms: 899
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel’s collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan’s most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated Towers suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city’s signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick’s Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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