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“Good location, Not Quite What it Wants to Be” 4 of 5 stars
Review of The New York Palace Hotel

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The New York Palace Hotel
4.5 of 5 Hotel   |   455 Madison Avenue, New York City, NY 10022 (Midtown)   |  
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Ranked #101 of 464 Hotels in New York City
Certificate of Excellence
United States
Level Contributor
40 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Good location, Not Quite What it Wants to Be”
4 of 5 stars Reviewed August 27, 2014

The New York Palace wants to be more than it is. As a large-ish, business class hotel in a big city, its above average. As a luxurious oasis, which seems to be what it is striving for, it falls short.

The hotel itself went through major renovations. The public spaces are nice but smaller than I expected. We did encounter some lines at check in, but they moved quickly. The lounges and restaurants did not seem to be well utilized--likely overpriced. On the other hand, the Michael Richard bakery/cafe was not terribly overpriced and was a neat spot with some good stuff.

Staff was a very, very mixed bag. On initial check in, I found the clerk to be unfriendly, brusque and even slightly rude. On a subsequent visit, I encountered a much friendlier employee who was also a manager. A third visit was closer to the first. On the other hand, the bell team is a real standout. Unlike some other NYC hotels, this is an in-house operation, and the bellman managed to be helpful and ever-present without it seeming like they were trolling for tips as it often the case in these kinds of hotels. They were also friendly and efficient.

The room itself was also a mixed bag. I booked an upgraded room with a view, and our room was on a high floor and did indeed have a nice view of Rockefeller Center and the Cathedral. However, it seemed like the renovation was half done. Carpets, beds, tv and furniture are new. Toilets, HVAC and the electronic device the controls the lights are not new and in fact are quite dated. When we first came to our room, we noticed a very loud "clacking" sounds coming from the HVAC unit. We also had a problem issue (toilet would not stop running). I was told that moving to another room would mean losing the view, so I asked maintenance to come. The technician was polite and efficient, but he had to take apart the HVAC unit and install a replacement motor. He discovered that the fan itself had cracked and the broken piece was causing the noise. He did it as fast as possible, but he was still in our room for quite some time when we had planned on trying to rest. A plumber also eventually came out and was able to fix the toilet issue. The HVAC repair did work, but we lost a good hour and a half of what was supposed to be rest time during these repairs. I wasn't necessarily looking for anything in return, but it was never acknowledged at all by anyone. If this was the kind of hotel it is striving to be, it would have been, and someone would have followed up to see if the repairs actually worked. It wasn't our fault things weren't working in the room, and the repairs happened on my time.

Be aware also that there is some significant wind noise and flexing of the structure when the sun is on it. A little bit bothersome as well.

That said, rooms were quite large for New York. It was also quiet and seemingly well insulated--did not hear a lot of noise from other rooms. This hotel, as others have said, is also very well located in a lovely part of midtown. It is an easy walk to Central Park, to shopping, to Times Square and the subway.

Final thought--I feel like the iconic courtyard side could be better utilized. Its sort of just open seating, with random people having out--some hotel guests, some not. They should do something with it--put an outside coffee bar, spruce it up a little. It is a really nice space.

We received a very good rate--on par with the national chain hotels in the area. My bottom line--I wouldn't pay extra to stay here or go out of my way, but I would stay here again.

Room Tip: Ask for a room facing the Cathedral--half do.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (462)
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Leeds
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed August 26, 2014

This hotel worked perfectly for us. We are a family of 5 with 3 teenagers and the 2 interconnecting rooms that were booked were just perfect. We had so much space with a king bed in our room and 2 queen beds in the kids room, plus seating area and amazing views.
The hotel location is just fantastic - 1 min from 5th Ave, 5-10 mins walk from Times Square, 5 -10 mins from Central Park - it was just great!
Lovely staff, really helpful. Only experienced the cocktail bar in the hotel but it was great.
Also and so importantly when staying in Manhattan - we didn't hear a single thing from our room - it was so quiet!
We would stay nowhere else when we return to NYC.
Thanks to everyone for a fantastic welcome and an amazing New York stay!

Room Tip: Rooms higher are quieter and with amazing views.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland, United Kingdom
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed August 26, 2014

Central, high quality rooms, good food, excellent service, sound proof rooms, executive lounge very good and worth the extra. Price a little on the high side but OK if you have only a few nights to spend as we had for a short break and special treat.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Boston, Massachusetts
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 25, 2014

Just returned from a weekend in NYC and stayed at The NYC Palace. My wife and 2 daughters joined me at this fabulous hotel and everything was fabulous. Wonderful room overlooking St Patrick's Cathedral and it was breathtaking. Room was Spic & Span clean and the Housekeeping staff was so nice. Had a great chance interaction with Carin Armstrong the GM in waiting and she is on her game. She was all over the property making sure all the guest's were happy and her energy was incredible. Great location with so much to do right outside your door. Family can't wait to get back to this wondful hotel.

Room Tip: Madison Ave or Bust! Can't beat the view!
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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yonkers, ny
1 review
5 of 5 stars Reviewed August 25, 2014

We stayed here for our Anniversary one night and I have nothing but good things to say about my experience here at this hotel. Everything is done with class and exemplary service, my wife loved the décor, and atmosphere. I was helped greatly by Ricky from customer experience, him and his team were amazing. They were able to accommodate my request to leave some items day before check in, they even setup flowers and gave us a free room upgrade upon arrival. The view from our Cathedral corner room was gorgeous, at the 32nd floor, we can see everything. I would gladly recommend this hotel to anyone that wants to stay in NY and wants to have a memorable time.

Maybe we stay at the towers next time and make use of the complimentary limo by Maybach to wherever we would like to go in the city. 5 stars!

Room Tip: ask for a high floor
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  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alberta
Level Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed August 25, 2014

I would say this is a 4 star not a 5 star hotel. Check in is slow as there is always a line up. Great big lobby. Lots of doormen always ready to open the door and get you a cab. Room was large for NYC but had cleaning product smell. No coffee or water in room. Wifi is 15.99 and the connection absolutes sucks. No free wifi in lobby. Location is excellent. Close to shopping and Central Park.

  • Stayed August 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 24, 2014

I was blown away by the friendliness, professionalism, and KINDNESS of the staff. This hotel is perfection. The location is wonderful; you can walk to anywhere you need to be or easily access Grand Central Station. The Palace has the most comfortable bed I have ever slept in. The rooms , lobby, and exterior of the hotel were very clean. I highly recommend this hotel!

Room Tip: Higher floors have excellent views!
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  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The New York Palace Hotel

Address: 455 Madison Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#19 Spa Hotel in New York City
#39 Family Hotel in New York City
#76 Luxury Hotel in New York City
#83 Business Hotel in New York City
#92 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The New York Palace Hotel 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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