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“Comfortable room and amazing location, but...” 5 of 5 stars
Review of The New York Palace Hotel

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The New York Palace Hotel
4.5 of 5 Hotel   |   455 Madison Avenue, New York City, NY 10022 (Midtown)   |  
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Ranked #109 of 463 Hotels in New York City
Certificate of Excellence 2014
Montreal, Canada
Senior Contributor
48 reviews 48 reviews
27 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
“Comfortable room and amazing location, but...”
5 of 5 stars Reviewed August 22, 2014

I stayed at the Palace for 2 nights with my boyfriend. The location is amazing, we walked pretty much everywhere. The hotel itself is beautiful as well, and the rooms are comfortable. I've never stayed in a room that big in NYC before. The bed was amazing and we slept really well. I wasn't expecting that much since we did book the hotel on a discounted website, but even the view from our room was beautiful.

BUT... The check-in was not very efficient. The staff who was doing the check-in told us he couldn't upgrade us (we never asked) because the room was apparently worth $500/night. I don't need that information and I don't see why he thought it would be relevant to let us know. If you offer your room on a discount website, don't tell me it's worth $xxx/nightly. And, check-in should basically take 5 minutes, but it took about 15 minutes plus the waiting in line time. In the end, we got a higher floor room (without asking) which we appreciated.

The other problems is the WiFi cost ($16/day is too expensive, hotels really need to stop charging that much for internet). We did not use it for this reason.

I would still give it 5* and I will go back, but there is no way I'll pay $500/night for this hotel ;)

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,293 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Top Contributor
213 reviews 213 reviews
136 hotel reviews
Reviews in 83 cities Reviews in 83 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed August 22, 2014

The New York Palace is the hotel made famous years ago by Leona Helmsley. The public spaces are elegant without being as stuffy as with some similar New York hotels. The guest rooms are newly remodeled. My room was considerably larger than rooms I’ve had at comparable hotels in New York, and the furnishings are upscale yet comfortable. The bathroom was alright, but fairly ordinary by standards of similar hotels. The standard-sized closet included a relatively large safe (plenty large enough for a lap top), as well as an umbrella (nice touch). A panel by the bed controlled the lighting and temperature in the room (but not the window coverings). Wireless internet was $15 daily, which I find annoying when hotels charging a fraction of these rates provide it for free. My room looked directly onto St. Patrick’s Cathedral, with Rockefeller Center in the near distance. The hotel was only a block from my business meetings on Park Avenue, yet also within an easy walk of Rockefeller Center. Walking back from dinner and a show on 45th Street in the Theater District also was easy. The walk was not far, and the entire route was well lit with many others walking around at that time of the night. Fifth Avenue was only one block over, and Central Park not far either. I give the Palace four rather than five stars due to minor annoyances caused by housekeeping (like failing to restock the face cloths in the bathroom), a somewhat chaotic reception / check-in area (at least when I was there), and the lack of other small but appreciated amenities provided by similar properties (including morning newspapers, turn down service, or even a friendly greeting (or any greeting at all) by the door staff when returning to the hotel), all leading to less of a feel of luxury and high end service compared to similar properties in New York.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portland, Oregon, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 21, 2014

Imagine yourself staying in one of the most expensive hotels in New York City and spending the night sleeping on the floor. Well, that's what I did.

My wife, son and I spent one night in a spacious room on the 21st floor with an unobstructed view of a skyscraper under construction. We didn't care about the view. Our room was clean and spacious. However, it was anything but a "wow" experience.

First, I noticed that the time on the clock radio was off by several hours. There weren't instructions on the clock that described how to change the time. The concierge on duty told me that someone would "take care of it." That didn't happen, later, we discovered that the television remote was partially inoperable. Oh, and then there is the exorbitant daily charge for WIFI access. Seriously, that is the kind of cheesy gambit I'd expect at a one-star hotel. These were cumulatively minor inconveniences. It was the quality of our mattress that degraded the experience. It was anything but firm; the floor was frankly more comfortable.

The hotel's location can't be beat; it is in close proximity to Rockefeller Center, Central Park, MOMA, and the epicenter of New York's most extravagant shopping district. We had fantastic dinner at Chola on East 58th and a quintessential NYC breakfast at Ess-a-Bagel. (Following the suggestion of a friendly staff member at Ess-a-Bagel, my wife and I dined al fresco at the outstanding Greenacre pocket park on East 51st Street.)

We found the hotel staff, other than the underwhelming crew manning the registration desk, to be worthy of The Palace Hotel's heritage.

Room Tip: Ask for room with new mattresses and view of St. Patrick's Cathedral.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
162 reviews 162 reviews
44 hotel reviews
Reviews in 44 cities Reviews in 44 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed August 20, 2014

this was a nice surprise. the rooms were large for NYC standards and the room was relatively quite for NYC. Everything was clean and well appointed. Bell staff quick and helpful with all questions. Location was good for a couple of days with the spouse and no kids. Only complaint was the WiFi was spotty and $15.99 a day. It really should be free with a hotel of this caliber. the front desk was kind enough to remove the charge when we voiced our problems though. all in all a nice quite big hotel.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Toronto, Canada
1 review
5 of 5 stars Reviewed August 20, 2014

My girlfriends and I travelled to NY last year and stayed at the New York Palace. We were pleasantly surprised as we normally stay at smaller boutique hotels. We were very well looked after and Jorge Cruz in guest services in particular was incredible and made sure we had everything we needed, he was a huge help. I would highly recommend this hotel travelling to NY.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wantagh, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2014

My Boyfriend and I were looking to spend a long weekend in the city to celebrate our anniversary and decided to stay at The New York Palace Hotel. After checking in we were approached by a guest services coordinator named Julie Embley. She was so nice and friendly, and told us anything she could do to make our experience better to let her know. We told her we were there for our anniversary and we wanted to go to a nice italian restaurant near central park. She gave us list of restaurants within walking distance and what each restaurant was known for, which was extremely helpful. When we returned from lunch their was a bottle of champagne in our room with a card wishing us a happy anniversary! It was such a nice gesture and really showed that this hotel is committed to their customers. Julie really did go out of her way to make sure we had the best anniversary weekend. The next time we decided to spend a night in the city we are 100% staying at The New York Palace. If you're looking for a hotel that focuses on making your experience the best it could be, this is the place to be!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 19, 2014

We stayed one night for a wedding at the New York Palace Hotel. There is no question the hotel is beauitful but has certain service flaws that it needs to correct. I also emphasize the positive as well as the negative and since I stayed in multiple hotels in many countries, my opinion is of high value and should be used as a way for the hotel to improve itself.

Check-In: No long lines and multiple staff were taking in people. Major problem was our party was scattered all over the hotel. Request were made many months ago for us to have our rooms kept on the same floor. However, the hotel intentionally scattered us. So while the check-in was easy, where we were placed was not acceptable.

Room: Very clean and the beds are more than comfortable. Size of the room is also large for NYC hotels for that matter. However, the garbage containers in our room did not have any plastic bags in them so basically if you had food or even some residue liquids it would then stick inside the container. With the high amount paid for the room, it should have been there. Other than that, the rooms get an A-.

Location: Excellent. You are right in Midtown within 5 to 15 min walking to Grand Central Terminal, Empire State Buidling, Saks, St. Patrick's Cathedral, Central Park, United Nations, Rockefeller Center, Penn Station, and many subway stations.

Wedding: This was where the hotel lost major points and could have at least maintaned a 4/5. Hotel managment was requested many times to place a sign in the lobby and to have staff direct guests invited to the wedding towards the appropriate ballroom. We had many instances of staff telling guests that "there is no wedding" and guests left only for them to call us and tell them to return. When a wedding or a major event takes place in a hotel, every staff member from the General Manager to the Janitor must know where it is taking place. In this day and age of the internet, there is no excuse for them not to know. Both the groom and bride's parents did complain for the incompetance, and the situation was improved, however it should not come down to them raising their voices in order to get the hotel management's attention. Once the wedding ceremony started, then everything went well.

Food: The food at the wedding was provided by the hotel since outside vendors are banned from catering. They claimed their French chef had lots of experience and would do well. The appetizers and cocktails were A+ and presented in a very sophisticated way. Bartenders were friendly and eager to serve. So was the waiters and waitresses. However, the main course fell short. Niether the lamb or chicken entree was seasoned or had any marination done. Hotel should consider hiring Gordon Ramsay to consult them for entres. Another problem was many vegetarians were present and the vegetarian item was left off the menu. Hotel's excuse was there is a limited amount of vegetarian but when making an menu, you have to plan for worst or most. What would have happened if everyone requested vegetarian and only 50 veg items are made? Also, nearly everyone was liked the veg item.

Wi-Fi: It should be free. Not everyone can or should run downstairs to the business center. They should just include it in the rate. If Holiday Inn can give free-wi, then so should a hotel that claims to be 5 stars. All you have to do is provide a security code and that is it.

Staff: There were many staff members who were knowledgeable and made great recommendations. They should be commended for their efforts. One of them was a person in Sunday morning in the Towers check-in desk that recommended us to eat breakfast at New York Lunchennette. Breakfast there was great and it was fairly quick.

If the hotel makes the above improvements, then it will be a 5 star hotel.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The New York Palace Hotel

Address: 455 Madison Avenue, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#18 Spa Hotel in New York City
#68 Family Hotel in New York City
#81 Luxury Hotel in New York City
#88 Business Hotel in New York City
#93 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The New York Palace Hotel 4.5*
Number of rooms: 909
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel's collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan's most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city's signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick's Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi (surcharge) and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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Also Known As:
New York Palace Hotel
New York City Palace Hotel
Palace Hotel New York
Palace Hotel Nyc

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