The hotel underwent a major renovation and the results are (mostly) impressive.
I consistently find, however, that the staff is surly and terse. On my arrival they said they didn't have my name in the reservation system. She "challenged" me for a confirmation number - didn't ask for, she challenged me for one! When I was able to provide the confirmation number she mumbled...."oh, there you are" and gave me a condescending look. She then typed a novel into the computer (I waited for a several minutes....I'm not sure what she was typing.) I finally asked if there was a problem and she said no and proceeded to hand me my room card. Welcome to The Palace!
The location is world class. The lobby, some of the art work, bedding and other features are consistent with a top hotel. (Albeit, my towels on this visit where awful, old and grey. That was a first). It is just too bad they can't have customer service consistent with those other woderful features.
- Also Known As:
- New York Palace Hotel
- New York City Palace Hotel
- New York Palace
- Palace Hotel New York
- Palace Hotel Nyc
- Official Description (provided by the hotel):
- The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel’s collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan’s most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated Towers suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city’s signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick’s Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more less
- Reservation Options:
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