We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 433 New York City hotels

The New York Palace Hotel: Traveler Reviews

5.0 of 5
455 Madison Ave, New York City, NY 10022
Hotel website
Hotel packages
Hotel amenities
Offers & Announcements
Towers Half-Off Suites
The New York Palace Hotel
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel partners
Booking.com Expedia.com NewYorkPalace.com
and 10 more sites!
85%
Ranked #115 of 433 hotels in New York City
Most recent review
4 of 5 stars Reviewed February 12, 2013
MonicaCox Sheffield
Write a Review

2,502 reviews from our community

Traveler rating
    1,526
    628
    190
    99
    59
See reviews for
Families
612
 
Couples
844
 
Solo
83
 
Business
312
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sheffield
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Nice but could be better”
4 of 5 stars Reviewed February 12, 2013

Stayed for seven nights 2rd February until the 10th with my partner. The hotel is going through some renovation work at the moment so is not up to the standard you would expect from a five start hotel.
I had been inundated with emails from the hotel telling me what luxury I should expect. However it failed to live up their imagined standards.
The beds were very comfortable and the room was very clean. That said it was showing signs of shabbiness and wear particularly in the bathroom area.
The prices charged for the in room bar where frankly a joke. I can appreciate the hotel is out to make money but the room prices where excessive and I would go as far as saying they rip the paying customer off with the prices.
The price of the wi-fi was also extortionate and I see no reason why the price of the wi-fi could not be buried in the room price along with some decent pay per view tv channels.
All in all it is a very good hotel , but not as grand as it makes itself out to be.
The location is excellent. If you are from the UK trek down to the 2nd avenue and eat and drink with the Americans, there are some great bars and restaurants there which offer great value for money
Would I recommend it ? Maybe
Would I stay there again ? Maybe not

Room Tip: As high up as possible for a great view
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask MonicaCox about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
March 6, 2013
Dear MonicaCox,

Thank you for taking the time to share your valuable feedback. I'm sorry that we did not meet your expectations. Our extensive renovation will include upgrades to our guestrooms, lobby and public spaces. We will also be opening additional food and beverage offerings later this fall. You can follow our daily progress on our blog, A New York Legend is Reborn.

I hope to welcome you back once our transition is complete so that we may provide you with the high level of luxury and service that you can expect from us.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Stunning”
5 of 5 stars Reviewed February 10, 2013

Loved the room, loved the hotel loved the service. The staff we friendly. Wifi in the lobby was a bonus. Great location for shopping and the park isn't to far either. The front was undergoing refurbishment, so a little disappointing but it was still beautiful.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by emmsyLB for New York City
Ask emmsyLB about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 12, 2013
Dear emmsyLB,

Thank you for taking the time to share your kind review. I am delighted to hear that you were pleased with our service and location. I will be sure to share your comments with our team. We look forward to welcoming you back soon for another enjoyable stay.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“WOW!!!!”
5 of 5 stars Reviewed February 10, 2013

This is the place to stay in New York....if you've got a bit of a budget. Location is the best, staff are wonderful....can't fault it really. If you're going to New York, splurge a little and stay here. It can't be beaten!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jess2007 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 12, 2013
Dear jess2007,

Thank you very much for sharing your experience. I am thrilled to hear that we exceeded your expectations and will definitely share your kind words with our team. We look forward to welcoming you back in the future for another memorable stay.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Avoid during construction”
3 of 5 stars Reviewed February 7, 2013

The Palace is under going a refurb and it is best to avoid for now. Also the service has notably declined. The wireless lighting controller in my room needed batteries and after 5(!) calls to housekeeping and the operator I just gave up. For the price there are lots if other better places.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask Asheehan about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 19, 2013
Dear Asheehan,

Thank you for taking the time to share your feedback. Please accept my apologies for the lapse in service that occurred. This is certainly not the experience that we wanted you to leave with. I hope that you allow us the opportunity to welcome you back after renovation. I am confident that you will be pleased with the results.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
2 helpful votes 2 helpful votes
“Looking for first class? Than stay away!”
3 of 5 stars Reviewed February 2, 2013

The hotel is under construction. Rooms are great as usual but no lobby facility no executive lounge. To reach executive floors you need to change two elevators that take 10 minutes to get down. Wifi in not for free but rather costs 16 dollars per day .
To make things worse the service at breakfast was bad and certainly not what you would expect compared tote prices.

If you are interested only in the room the Palace is great if you are looking for the entire experience stay away until end of renovation.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Traveler123178 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 13, 2013
Dear ILARIA T,

I am very sorry to hear that you were disappointed despite our best efforts. We have endeavored to minimize any impact or disturbance to our guests while undergoing renovation by isolating the work to specific areas and times.

I hope to have the opportunity to welcome you back once our transition is complete so that you can experience our updated facilities which will include fully renovated rooms, a brand new hotel lobby and an array of new food & beverage offerings.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
The New York Palace Hotel
Check In mm/dd/yyyy Check Out mm/dd/yyyy
 
 
Waldorf Astoria New York
Great value on a similar hotel
New York City, NY
4 of 5 stars 4,315 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in New York City
Trendy
Distrikt Hotel
Distrikt Hotel 4.5 of 5 stars 2,251 reviews
Family-friendly
Library Hotel
Library Hotel 4.5 of 5 stars 1,909 reviews
Romantic
The Surrey
The Surrey 4.5 of 5 stars 622 reviews
Luxury
Trump SoHo New York
Trump SoHo New York 4.5 of 5 stars 1,353 reviews
Show Prices ABS:HotelCheckRates-d1503474?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d224221?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d93566?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1456416?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these New York City hotels
Waldorf Astoria New York 4.0 of 5 stars 4,315 reviews Omni Berkshire Place 4.5 of 5 stars 1,200 reviews Sofitel New York 4.5 of 5 stars 3,292 reviews The Towers of the Waldorf Astori... 4.5 of 5 stars 412 reviews
Show Prices ABS:HotelCheckRates-d93618?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d113300?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d208454?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d93624?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 433 hotels in New York City, ranked by popularity

Been to The New York Palace Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The New York Palace Hotel

Also Known As:
New York Palace Hotel
New York City Palace Hotel
New York Palace
Palace Hotel New York
Palace Hotel Nyc
Address: 455 Madison Ave, New York City, NY 10022
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Romantic Hotels in New York City
#71 Luxury Hotels in New York City
#98 Family Hotels in New York City
#174 Business Hotels in New York City
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel’s collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan’s most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated Towers suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city’s signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick’s Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Loews Hotels, Hotels.com, Venere, HotelsClick, Otel, Jetsetter, EasyToBook, Olotels, Priceline, getaroom.com and Tingo so you can book your The New York Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The New York Palace Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The New York Palace Hotel
Enter dates & see best prices*
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices