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The New York Palace Hotel: Traveler Reviews

5.0 of 5
455 Madison Ave, New York City, NY 10022
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The New York Palace Hotel
Ranked #99 of 432 hotels in New York City
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2,464 reviews from our community

Traveler rating
    1,516
    617
    187
    89
    55
See reviews for
Families
603
 
Couples
830
 
Solo
83
 
Business
309
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Geelong, Victoria, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
“Stunning”
5 of 5 stars Reviewed February 10, 2013

Loved the room, loved the hotel loved the service. The staff we friendly. Wifi in the lobby was a bonus. Great location for shopping and the park isn't to far either. The front was undergoing refurbishment, so a little disappointing but it was still beautiful.

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by emmsyLB for New York City
Ask emmsyLB about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 12, 2013
Dear emmsyLB,

Thank you for taking the time to share your kind review. I am delighted to hear that you were pleased with our service and location. I will be sure to share your comments with our team. We look forward to welcoming you back soon for another enjoyable stay.

All the best,

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“WOW!!!!”
5 of 5 stars Reviewed February 10, 2013

This is the place to stay in New York....if you've got a bit of a budget. Location is the best, staff are wonderful....can't fault it really. If you're going to New York, splurge a little and stay here. It can't be beaten!

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jess2007 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 12, 2013
Dear jess2007,

Thank you very much for sharing your experience. I am thrilled to hear that we exceeded your expectations and will definitely share your kind words with our team. We look forward to welcoming you back in the future for another memorable stay.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Avoid during construction”
3 of 5 stars Reviewed February 7, 2013

The Palace is under going a refurb and it is best to avoid for now. Also the service has notably declined. The wireless lighting controller in my room needed batteries and after 5(!) calls to housekeeping and the operator I just gave up. For the price there are lots if other better places.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
Ask Asheehan about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 19, 2013
Dear Asheehan,

Thank you for taking the time to share your feedback. Please accept my apologies for the lapse in service that occurred. This is certainly not the experience that we wanted you to leave with. I hope that you allow us the opportunity to welcome you back after renovation. I am confident that you will be pleased with the results.

All the best,

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
2 reviews
2 helpful votes 2 helpful votes
“Looking for first class? Than stay away!”
3 of 5 stars Reviewed February 2, 2013

The hotel is under construction. Rooms are great as usual but no lobby facility no executive lounge. To reach executive floors you need to change two elevators that take 10 minutes to get down. Wifi in not for free but rather costs 16 dollars per day .
To make things worse the service at breakfast was bad and certainly not what you would expect compared tote prices.

If you are interested only in the room the Palace is great if you are looking for the entire experience stay away until end of renovation.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Traveler123178 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 13, 2013
Dear ILARIA T,

I am very sorry to hear that you were disappointed despite our best efforts. We have endeavored to minimize any impact or disturbance to our guests while undergoing renovation by isolating the work to specific areas and times.

I hope to have the opportunity to welcome you back once our transition is complete so that you can experience our updated facilities which will include fully renovated rooms, a brand new hotel lobby and an array of new food & beverage offerings.

All the best,

David Chase
General Manager
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Treviso, Italy
1 review
2 helpful votes 2 helpful votes
“Soggiorno al Palace Hotel di New York”
5 of 5 stars Reviewed January 31, 2013

Really nice, elegant and super central Hotel. Just in the middle of everything. At 2 steps from St. Pathrick's Cathedral, the MOMA, shops on the 5th Av, Central Park and much more.
With a super luxurous restaurant, trendy Bar, and great service.
Nice rooms and big enough, compared with others in NY.

  • Stayed April 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask ILARIA T about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
February 13, 2013
Dear ILARIA T,

Thank you for sharing your kind review. I am delighted to hear that you were pleased with our service and facilities. We look forward to welcoming you back again soon!

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The New York Palace Hotel

Also Known As:
New York Palace Hotel
New York City Palace Hotel
New York Palace
Palace Hotel New York
Palace Hotel Nyc
Address: 455 Madison Ave, New York City, NY 10022
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Romantic Hotels in New York City
#62 Luxury Hotels in New York City
#90 Family Hotels in New York City
#164 Business Hotels in New York City
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel’s collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan’s most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated Towers suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city’s signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick’s Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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The New York Palace Hotel
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