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The New York Palace Hotel: Traveler Reviews

5.0 of 5
455 Madison Ave, New York City, NY 10022
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Ranked #116 of 432 hotels in New York City
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2,506 reviews from our community

Traveler rating
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Families
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Couples
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Bad, bad, bad”
2 of 5 stars Reviewed November 29, 2012

Nothing good about this hotel, maybe just location for those who want midtown.
Very unwelcoming reception. Concierge were unhelpful. Doormen were the worst... they literally pushed my ( hired by myself ) driver and insulted him when he came to pick me up! Shocking!
Room was dated, furnishings old, although they are a nice size and comfortable. Beddings old. and i still am wondering where is turn-down service, if there is any.
I hear that tower rooms are much much better and you are better served too, for those who still would like to go there, I think i'll pass...

  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask dflawless1 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
December 17, 2012
Dear dflawless1,

Thank you for sharing your valuable feedback. I'm sorry to hear that you were disappointed with your stay. Our Tower rooms do offer additional amenities such as automatic turndown service.

I am surprised to hear of your interaction with our doormen. This is certainly not the kind of service that we offer nor is it a complaint that I have ever received. I would be interested to speak with you further to discuss the details.

I hope that you allow us the opportunity to welcome you back in the future so that we may provide you with a truly comfortable and enjoyable stay.

All the best,

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ankara, Turkey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“New York Palace Hotel,an excellent hotel in New York”
5 of 5 stars Reviewed November 29, 2012

To see the famous MACY'S Thanksgiving Day Parade ,to visit Central Park ,Times Square, Empire State Building,Rockefeller Center, Museums ( Metropolitan,Guggenheim,etc) & to take a sightseeing tour by boat on Hudson River I went to New York with my brother. It was a very impressive experience for me in 4 days only. Having the perfect location unfortunately the breakfast at the hotel was not so good. So by the help of the hotel personnel, we have found a perfect place which had a fast & friendly service , called NY Luncheonette located nearby (between Lexington & 3rd Street) The other thing that bothered me was the ongoing construction nearby the Hotel.The tall crane was starting to work in early hours of the morning. People who were planing to stay in that hotel in the coming days, should choose their rooms away from that construction point.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask windy2012 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
December 17, 2012
Dear windy2012,

Thank you for taking the time to share your experience. I'm happy that we were able to provide you with a comfortable place to rest between all of your activities and sightseeing. We look forward to welcoming you back next time you visit the city.

All the best,

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson City, Missouri
2 reviews
3 helpful votes 3 helpful votes
“Great hotel - even better staff!”
5 of 5 stars Reviewed November 28, 2012

Perfect location for a trip to New York!! Everyone we came in contact with was helpful and courteous. We will return to the New York Palace Hotel on our next trip!! Beautiful decor - The restaurant was overpriced, but with so many great locations to eat within walking distance you will never miss it. The wifi is free only in the lobby ( 16.00/ day in the room ) causing it to be overcrowded on several occasions with limited seating areas.

Room Tip: Pay the additional rate to stay on the left side facing 5th Street.
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask lori n about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
December 17, 2012
Dear lori n,

Thank you for sharing your valuable feedback. I am delighted to hear that your were pleased with our service and location. I'll be sure to share your kind words with our team. We look forward to welcoming you back in the near future.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jupiter, Florida
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“The New York Palace is the BEST hotel in NYC!”
5 of 5 stars Reviewed November 27, 2012

We have been staying at the New York Palace since our honeymoon in 1983 and it's still the best hotel in NYC! The front desk manager Dominic Finn treated me like an old friend as he provided outstanding service in responding to my room requests. Dominic made me feel like a valued customer and that he truly cared about making me happy. The business world is rife with hollow rhetoric about excellent customer service, so it is always refreshing to experience the real thing. The rooms are spacious and clean, the staff professional and attentive and the views of midtown are simply spectacular. You can't do better than the New York Palace...it provides the best New York experience with style and professionalism...stay here, you won't be sorry!

Room Tip: I recommend paying a bit more for a room viewing St. Patrick's Cathedral and Rockefeller Center.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask dglenn1 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
December 17, 2012
Dear dglenn1,

Thank you for your continued loyalty and for your kind review. I am delighted to hear that we continue to exceed your expectations. I'll be sure to share your kind remarks with Dominic and the rest of our team. We look forward to welcoming you back on your next trip!

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turin, Italy
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Sad to see the lounge room go.”
4 of 5 stars Reviewed November 27, 2012

I am always happy to come back to the Palace, but I am really sorry to see the lounge room go. I had booked a tower room tha included access to the room, to compensate I was given $100 voucher a day to spend on food, but it wasn't the same thing. Another thing that bothered me were the groups of turist resting on the hall's stairs at every hour of the day. I understand that an hotel this big rely on groups to fill the rooms but they should strive for a bit more of decor.
So the hotel has lost a bit of his sparkle, but it still has a competent staff and let's not not forget the wonderful position!

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask snowfall12 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
December 17, 2012
Dear snowfall12,

First and foremost, thank you for your continued loyalty. We appreciate your patronage and your feedback. I'm sorry to hear your disappointment regarding the Towers Club closure. We will be undergoing a renovation early next year and will be creating some additional food and beverage outlets on property. I think you will be very happy with the outcome. We hope to welcome you back again soon.

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The New York Palace Hotel

Also Known As:
New York Palace Hotel
New York City Palace Hotel
New York Palace
Palace Hotel New York
Palace Hotel Nyc
Address: 455 Madison Ave, New York City, NY 10022
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Romantic Hotels in New York City
#72 Luxury Hotels in New York City
#100 Family Hotels in New York City
#180 Business Hotels in New York City
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel’s collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan’s most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated Towers suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city’s signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick’s Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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