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The New York Palace Hotel: Traveler Reviews

5.0 of 5
455 Madison Ave, New York City, NY 10022
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The New York Palace Hotel
Ranked #99 of 435 hotels in New York City
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2,453 reviews from our community

Traveler rating
    1,511
    616
    186
    87
    53
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Families
600
 
Couples
828
 
Solo
83
 
Business
309
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Orlando, Florida, United States
1 review
“gorgeous and THE BEST location”
4 of 5 stars Reviewed November 20, 2012

by far the best location you could ask for while staying in NYC. My husband & I visited for a 3 day weekend and we walked to everything we were planning on seeing (rockefeller center, central park, upper east side to eat, upper west side to visit friends, empire state building, the MoMA, Radio City Music Hall for The Rockettes, NBC tour, 5th Ave for shopping). we had a view on the 20th floor overlooking the cathedral - so beautiful.

we did have a cleanliness issue with our bedding...i hate to have to say it, but i must. our comforter had several large mold spots. guest services came to replace our bedding. it did take 30 minutes for it to get done but it got done and everyone was (of course) very apologetic & very nice. despite this disturbing discovery, i still have to rate it an 'very good' because everything else was just so so great.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Emily F about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
November 26, 2012
Dear Emily F,

Thank you for taking the time to share your experience. Our view of St. Patrick's Cathedral sure is breathtaking. I am delighted to hear that you enjoyed it! The incident with the bedding is certainly one that we have not experienced before. I'm happy to hear that we fixed it and that you enjoyed the rest of your stay. We look forward to welcoming you back again soon.

All the best,

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Fine, nothing showy”
4 of 5 stars Reviewed November 20, 2012

If you want a midtown location, this is definitely that. Area is rather dry on teh weekends, with little eating options, and not great for kids, but it's central. Hotel is fine: nothing too showy or spectacular, but good sized rooms for NYC. Maid service was slow -- really slow-- but they were so nice. Remembered my daughter's name every morning! The staff in general really went out of their way to say hello and see if you needed help.

Room Tip: Views of St. Patrick's are amazing
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask MassGirlNyc about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
November 26, 2012
Dear MassGirlNyc,

Thank you for taking the time to share your experience. I'm happy to hear that our staff made you and your daughter feel at home. Our concierge team is very knowledgeable and can recommend attractions in the area for both adults and children. Please let us know when you return so that we may plan some activities that you will enjoy.

All the best,

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
“Definitely our favourite NYC hotel. Their attention to detail is amazing and it shows!”
5 of 5 stars Reviewed November 20, 2012

We are going back her in December for our third visit. Why? To us it is perfection so why change.. The suites are bright and cheerful, comfortable, have wonderful views and the bathrooms are highly appointed.
Every member of staff is helpful & friendly and go above and beyond expectations. The food is a delight and I look forward to be welcomed back.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Lin1957 for New York City
Ask Lin1957 about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
November 26, 2012
Dear Lin1957,

First and foremost, thank you for your continued loyalty! I am delighted to hear that we continue to exceed your expectations. We look forward to welcoming you back for another enjoyable stay!

All the best,

David Chase
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuscaloosa, Alabama, United States
1 review
“My Favorite Hotel in NYC”
5 of 5 stars Reviewed November 18, 2012

Have stayed at the Palace Hotel many times and it never disappoints. Just stayed the past week and will go back next month. Why go out for dinner when you have one of the finest restaurants in the city in the hotel(Gilt).

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jack L about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
November 26, 2012
Dear Jack L,

Thank you very much for your continued loyalty! We are delighted to be your home away from home while you are visiting New York City. I will be sure to share your kind remarks with our Gilt Team. We look forward to welcoming you back in December!

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excelent location”
4 of 5 stars Reviewed November 16, 2012

Is one of the best locations in New York city. The rooms are great, clean, excelent views if you get a good floor, good restaurant, great service in general. On the back of St Patrick´s Church.
One block from the Fifth Avenue.

Room Tip: Try to get rooms in the Tower, you can get free breakfast, if not, try to get a room with the view o...
See more room tips
  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by Sebastian U for New York City
Ask Sebastian U about The New York Palace Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nypalace, General Manager at The New York Palace Hotel, responded to this review
November 27, 2012
Dear Sebastian U,

Thank you for taking the time to share your valuable feedback. I am delighted to hear that our service and facilities exceed your expectations. We certainly agree that our locations and views cannot be beat. We look forward to welcoming you back again very soon!

All the best,

David Chase
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The New York Palace Hotel

Also Known As:
New York Palace Hotel
New York City Palace Hotel
New York Palace
Palace Hotel New York
Palace Hotel Nyc
Address: 455 Madison Ave, New York City, NY 10022
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Kids Activities Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#18 Romantic Hotels in New York City
#62 Luxury Hotels in New York City
#90 Family Hotels in New York City
#160 Business Hotels in New York City
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The New York Palace stands at the intersection of contemporary luxury and classic elegance, boasting modern accommodations and landmark architecture in the heart of Midtown Manhattan. The hotel’s collection of well-appointed guest rooms, sophisticated suites and luxurious Towers accommodations offers an array of amenities ideal for business travelers and leisure visitors alike. With some of Manhattan’s most spacious hotel rooms and a range of expansive suites, The Palace offers unrivaled New York City accommodations. Each newly renovated Towers suite comes with a stunning view of the Manhattan skyline, a large marble bathroom, and a wide range of upscale amenities, including Molton Brown products. The city’s signature sights sit just steps from the hotel, including Rockefeller Center, St. Patrick’s Cathedral, the upscale shopping of Fifth Avenue, and the theaters of Broadway. Business and leisure travelers enjoy elite amenities in every room or suite, including high-speed Wi-Fi and broadband Internet access, plush bathrobes and linens, a fully stocked refreshment center, as well as access to a modern fitness center and selection of relaxing spa treatments. ... more   less 
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The New York Palace Hotel
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