You could say I gave this "chain" another shot because i picked its "sister chain" Hotel 17. Also the price and reviews of both were equal.
But I gave a call to them around early July to inquire about the rates & availability for August. The clerk at the desk seemed overworked and was rude to me. I asked to speak to the manager about his rude tone & lack of help but he just hung up on me. From all the good reviews I believe this place is on a good term basis with its customers.
But for my situation, I must have caught him on a bad day. If there is a management body that reads these reviews, please tell the young man working at the desk on July 11, 2011 that I could not reach you because of the overworked clerk hung up on me.
- 31 Hotel New York City
- Hotel 31 New York

