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Hotel 31: Traveler Reviews

2.0 of 5
120 East 31 Street, New York City, NY 10016
Hotel amenities
Ranked #192 of 430 hotels in New York City
4.0 of 5 stars 1081 Reviews
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1,081 reviews from our community

What travelers say about this hotel
  • Empire state building(18)
  • Very clean(12)
  • Great location(10)
  • Bed bug(7)
  • Rooms are small(7)
  • Times Square(5)
  • Only complaint(4)
  • Murray Hill(4)
  • Friendly and helpful(4)
  • Front desk staff(3)
Traveler rating
    263
    559
    164
    56
    39
Only show reviews for Family (26) | Couples (220) | Business (24)
Date Rating
TravelBugWest
San Diego, California
Reviewer
3 reviews
7 helpful votes
“Overworked clerk was rude to me”
2 of 5 stars Reviewed August 10, 2011
2
people found this review helpful

You could say I gave this "chain" another shot because i picked its "sister chain" Hotel 17. Also the price and reviews of both were equal.
But I gave a call to them around early July to inquire about the rates & availability for August. The clerk at the desk seemed overworked and was rude to me. I asked to speak to the manager about his rude tone & lack of help but he just hung up on me. From all the good reviews I believe this place is on a good term basis with its customers.
But for my situation, I must have caught him on a bad day. If there is a management body that reads these reviews, please tell the young man working at the desk on July 11, 2011 that I could not reach you because of the overworked clerk hung up on me.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 1 of 5 stars Service
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Bee02
Toronto
Reviewer
3 reviews
5 helpful votes
“Great value”
4 of 5 stars Reviewed August 4, 2011
4
people found this review helpful

I hate to pay $200+ a night for a hotel so cheap hotels are always a lure. That said, I also hate finding myself in a dirty room with no air conditioning and often I find it's not worth the savings. Luckily I have no such complaints about Hotel 31.

A shared washroom is always an area of concern but we have no issues there. We found the washrooms were always quiet (we're early risers, 7am-ish) and they seemed to be cleaned frequently. The only thing lacking was maybe in the front desk staff. One guy was very friendly but there were a couple of others who would barely acknowledge us and weren't at all interested in helping us with any questions. I guess I wasn't paying for a helpful concierge so I couldn't expect too much :-)

Basically I liked the location of the hotel and although I can't rave about the room I can say it was clean and neat (if a little dark) and for the price I paid I'd happily stay there again.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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letpeablak
sulphur, la
2 reviews
6 helpful votes
“Will definitely be back”
5 of 5 stars Reviewed July 24, 2011
2
people found this review helpful

Whenever I visit nyc, I use trip advisor to find very affordable places to stay. I read the reviews and then decide if it's a place that i want to try out. I also like to try different places so that I can have a variety to choose from with each visit. This was my first time to stay at Hotel 31 and it will definitely be on my list to choose from in the future. The staff was very friendly and helpful, our room was very clean and comfortable, the location is safe and convenient with subway just block and 1/2 away.. This was my first time to use shared bathroom....It was right by our room, and we never had to wait to go in. New York is not the kind of city where you spend a lot of time in your room, so I was not really concerned about a shared bathroom anyway. I definitely recommend Hotel 31 and will definitely be returning. Soon, i hope!!

  • Stayed June 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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jpfontenelle
Sao Paulo, SP
Reviewer
4 reviews
4 helpful votes
“Great hotel in Manhattan. Excellent value.”
4 of 5 stars Reviewed July 17, 2011
2
people found this review helpful

Stayed there in January 2010 with friends. Great location, near a subway station, restaurants, markets and stores. Few blocks from the Grand Central Station. Unfortunatelly there was no breakfast. The heat was working, as well as hot water, the safe in the room and cable tv. Good beds. Highly recommended. Would go there again for sure.

Room Tip: The back rooms are more quiet.
See more room tips
  • Stayed January 2011, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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alicia_rich
Melbourne, Australia
Reviewer
5 reviews
3 helpful votes
“Second visit and just as good”
4 of 5 stars Reviewed July 16, 2011
2
people found this review helpful

This place is brilliant value for money considering the location. The rooms are pretty basic but clean and although we wouldn't normally be happy to share a bathroom, they're also clean and it's never a problem finding a free one.

Stayed June 2011, traveled as a couple
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Hotel 31 Also Known As

  • 31 Hotel New York City
  • Hotel 31 New York
Address: 120 East 31 Street, New York City, NY 10016

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