I travel a lot . I'm in hotels a lot Every week. This is not a 4 star hotel, not sure why it's rated as such and it definitely wasn't a 4 star experience. First issues. Professionalism is seriously lacking, lack of energy, half job with bellman, racist which I don't understand when the majority of the people working there are people of color. So we did an experiment, we went some white friends in and some black friends in. The white friends were greeted, had doors opened for them, the black did not. They were just left sitting in the lobby. The white friends entered the lobby and elevators up to the guest rooms and did not have guest keys, so they simply piggybacked off other guests. Security is lacking. Oh, and the lobby is sub par. So I sat waiting to get checked in for over an hour and watched other guests who arrived 45 minutes after me get checked in to be told my card was declined. I contacted the bank, who confirmed that the hotel never put through the transaction. Embarrassing, but no apologies. Next some random employee walked into my room, while I was there. I wonder if this happens often. I'm from New York, not a tourist, but had I been I would have been completely lost. They check you in but you aren't given any other information about restaurants, nearby activities, nothing. After complaining about the guy walking in on me, I was switched rooms and offered a $15 minibar credit. The rooms are tiny. The linen was stained. The guy at the front desk, Jay, had the energy of a carrot and was unprofessional. There's a restaurant but they allegedly have no affiliation with it, yet the restaurant has billboards in the hotels elevators. I hated this stay and wished I had booked another hotel. I've stayed in numerous hotels in Chelsea during my trips, and this was the worst. There was a brawl on my floor that escalated in domestic violence between some couple in a room across from me. The hotel doesn't feel safe or have any real security. There's a bellman but I entered several times pushing a stroller with small children, the door was never opened. Across the board, the entire staff needs to be trained in hospitality. I'm not sure what you are really paying for, there's no real value in booking this hotel, and because of the construction it's hard to find. Everyone is just lounging around. It was hard getting a taxi and if you stay here and not from New York, you're pretty much on your own. The hotel lacks all of the amenities and service of a real 4 star hotel. At it's best it's mediocre, I've had better service elsewhere and would book elsewhere. It appears to be chic, posh, etc online. Maybe that's what they rate 4 star their furniture, but the decor is lacking and there is no concept to the design of the hotel. I'm not sure what they were trying to do or create here, but being artists, and execs and entrepreneurs who are pretty laid back and easy to please, we had a laugh about this being a 4 star property. So I call the hotel and get Jay, this guys a real firecracker, exploding with energy (insert sarcasm). He's not too helpful, I asked to speak to the manager, and yet was never put through I get this same unprofessional dude, so I ask his last name, he says he doesn't give out last names. If you want a better experience, stay at the Double Tree, Holiday Inn Chelsea, and Hilton even have better service. Stay at the Hyatt, or the W...but don't stay here. I was excited because it was an Indigo hotel, but very disappointed. Worst part of my trip was this stay, I regretted booking it, unfortunately it was booked through one of those hotwire/expedia deals and we were stuck there, only for a day but that was long enough.
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