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“Good location but falls short in some areas” 4 of 5 stars
Review of Hotel Indigo New York City, Chelsea

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Hotel Indigo New York City, Chelsea
4.0 of 5 Hotel   |   127 West 28th Street, **Restaurant Under Renovation Until Oct 3rd. Rooftop Bar Now Open**, New York City, NY 10001 (Chelsea)   |  
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Ranked #198 of 453 Hotels in New York City
Washington, DC
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
43 helpful votes 43 helpful votes
“Good location but falls short in some areas”
4 of 5 stars Reviewed June 17, 2013

I used Hotwire to book a hotel for a leisure trip to New York for the weekend. The hotel ended up being the Hotel Indigo, which Hotwire said was recommended by 90 or 95% of its users. It is not a bad hotel, but only gets a mediocre recommendation from me.

The location of Hotel Indigo on West 28th Street in the Flower District was convenient for my needs. It was easy to get on the 1 line as well as the N/R lines to get up and down Manhattan. The neighborhood was also relatively noise-free at night.

The room I had was a decent size for New York City (i.e., probably on the small size for many places but normal for a big city). The hardwood floors were a classy touch. But, the windows had blinds instead of curtains, which meant that it was easy for bright light to stream through in the early morning. Also, all the bathrooms at the hotel do not have tubs but only shower stalls. In addition, the hair dryer in the room was pretty gross and unusable with dust clogging up the whole rear vent.

The staff were friendly, but the late check-out policy was a little disappointing. At most IGH hotels that I've stayed at (everything from InterContinental to Holiday Inn Express), they have been able to give me a 4:00pm late check out for being a Priority Club elite member. When I requested late check out at Hotel Indigo, they first offered 1:00pm, which was only an hour past the regular 12 noon check out. After asking again, they gave me until 2:00pm.

Anyway, this was a decent stay, but Hotel Indigo is not at the top of my list of places to stay again in New York.

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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893 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Kamloops, Canada
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 11, 2013

Upon arrival, we were greeted and treated very well by the front desk staff. The room was on the second floor facing the street and I was a bit nervous about noise but I was not bothered by anything throughout the night. The street has mostly flower shops so it's not overly loud. The room was kept well cleaned by the service during our 4 night stay.
The bathroom is nice, the location is great and their service impressed me. I will definitely be staying here again.
PS there is a little cafe nearby called Cafe Guy & Gallard; delicious and good prices. Ate there a few times during our visit and highly recommend!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 9, 2013

Check in was quick, the staff was attentative. The room was typical for NYC, which means it was on the small side. But it was very clean and well equipped. The hotel is close to public transportation and it was pretty easy to get a cab, we had a great time.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 9, 2013

Judging by the website this was to be an excellent budget hotel from a world class brand (InterContinental Hotel - IHG) but did not come up to expecations. The bedroom was OK, very small, but had everything you could need. Neighbourhood (Flower District) is not great although well enough located if you want to be near the shops on 34th. The worse thing is the restaurant and bar, very grubby, and I had possibly the worst breakfast I've ever had at a cost of $20+. The bar and restaurant have no arrangement with the hotel, surprising and inconvenient, you have to pay by cash or credit card. If you want a budget hotel in NYC from one of the major chains go to Hyatt Place, Hilton Garden Inn which are excellent.

Room Tip: Choose high floor
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  • Stayed May 2013, traveled solo
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill M, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review, June 25, 2013
Dear grahammorley,

Thank you for taking the time to write about your experience at our hotel. We greatly appreciate any feedback positive or negative, and will do our best to address any issue. I will forward your comments to the restaurant.

Thank you very much for staying with us. Below is my contact information if you would like to discuss further.

All the Best,
Mariam Dar
646-484-4323
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NJ
Top Contributor
76 reviews 76 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed June 2, 2013

We did a last minute Saturday night reservation through Expedia. Speedy check-in with congenial staff. Very clean and contemporary room - Aveda products in the bathroom, iHome, Keurig. There is construction going on in the area, but none during our stay - the 7th floor was quiet. Complementary Times in the lobby. We found on street parking, and did not eat at the hotel, so can't comment on either. Would return.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill M, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review, June 25, 2013
Dear tmmrd,

Thank you so much for writing your review of our hotel. We are happy to hear of your great stay during your weekend in the city. I am pleased to hear that you had a seamless checkin and enjoyed the amenities in your room. We are looking forward to your future stay with us and again, thank you for your review,

Mariam Dar
646.484.4323
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
135 reviews 135 reviews
77 hotel reviews
Reviews in 58 cities Reviews in 58 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 1, 2013

Arrived early evening after a flight from Dublin an easy transfer to Penn Station and a short walk 5 mins down 7th Ave and round the corner - a speedy check in and a good size room and bathroom - comfortable bed - clean and with everything you need - if you want to explore New York the location of this hotel is great - in the middle of everything - The M20 Bus will take up down or down all the shops are at hand - I did not eat in the Hotel loads of great places around - remember Hotels are for sleeping - Bars for drinking and restraints for eating ! Stick with those rules and you will not go so wrong - nice hotel no complaints - just could not stay longer

Room Tip: Go for a high floor
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chicago
Senior Contributor
48 reviews 48 reviews
39 hotel reviews
Reviews in 29 cities Reviews in 29 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed May 30, 2013

I had a nice three night stay here. The room was a decent size for NYC, with hardwood floors and comfortable bedding. Roomy bathroom stocked with Aveda products. I stayed on the 6th floor and it was very quiet. There is construction going on between the hilton inn next door and the Indigo but I didn't hear it. That may be why the price was relatively low. I think the rooftop bar may have been closed too (thus low price for NY) Service was fast and friendly, plus they gave me a Priority Club credit for the minibar. Free Wifi. The location couldn't be better. I didnt use the gym so I can't comment.

Room Tip: Ask for an upper floor in case of construction noise. 28th is a pretty quiet street otherwise.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, **Restaurant Under Renovation Until Oct 3rd. Rooftop Bar Now Open**, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #198 of 453 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Official Description (provided by the hotel):
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 
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