Very friendly staff, efficient check-in/check out, nice perks for Priority Club Platinum members, and fast elevators. Very comfy mattresses, nice shower, Aveda bath products. Main front doors are very heavy to open, wish they were automated. ONE ice machine for the whole hotel located on the floor below the lobby. Business center PC's and printer worked great for flight check-in, boarding pass printing, etc. Fitness center was small but well equipped given the space. Rooftop bar, one of the main reasons we chose this location, was closed for renovation.
Having stayed at many Indigo's this one feels like it's "barely" an Indigo. It's very tall and narrow, so things are pretty crowded--service carts crowd the business center/fitness area & guest floors around the elevator at certain times of the day, etc. It feels like there is just not enough space for everything. The rooms could use more electrical outlets around the desk & bedside tables, like the kind on lamp bases many places have now. The TV system can be fussy. Most Indigo's I have stayed in are "inspiring" in their design but this one feels like all the other tall/skinny hotels dotting the city but with Indigo wall paper. It's just missing the architectural extras that make Indigo special. Outside at night are constant car alarms, trucks beeping and backing up, dumpsters slamming--all the usual big city sounds which the hotel can't control. I was on the 17th floor and heard them all.
Overall it was a nice hotel, no real problems, but I'm used to more from Indigo in terms of design. If I had to stay in the area again, I would compare rates with the similar Holiday Inn a street over (Indigo and Holiday Inn are part of the same parent company).
- Official Description (provided by the hotel):
- Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more less
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