I have to start this review by saying THANK YOU SO MUCH to Arturo and the entire staff at The Hotel Indigo!! My fiance was away working for our 11th anniversary so we didn't get to spend the day together... I wanted to make it special for him (since we are getting married this coming July 4!!) so I looked through tons and tons of hotels in the Chelsea area and finally found this AMAZING HOTEL. First of all, the price was great for a Friday night ($199 before tax) and it looked so cool in the pictures, I just had to call and see their availability. I ended up booking the room on booking.com (which was great, inexpensive and VERY EASY to work with by the way...) and then called the hotel to ensure my reservation was there. The man I spoke with was soooo nice and accommodating and was a very pleasant person to talk to. He ensured me that my reservation was in the system and I proceeded to ask him A MILLION questions about the hotel and the area and he never flinched!!! Soooo nice and patient with me (a random girl from Delaware who is absolutely clueless when it comes to NYC!) and when I asked him to do some sort of flower arrangement on the bed as a surprise, he and the team at the hotel ABSOLUTELY NAILED IT!!! When I called on Friday morning, I spoke with Arturo and told him that we were coming from DE and that I wanted to make this anniversary celebration extra special for my fiance. He proceeded to upgrade us to A SUITE FOR FREE and also gave us 2 complimentary drinks at the bar in the lounge downstairs....INCREDIBLE! But here is the best part....when we got there, we walked in the room and the entire suite smelled like beautiful, long-stemmed hot pink roses....there were petals all the way from the door to the bed and they made a huge heart on the bed with a dozen of the roses in the middle. As if that wasn't enough, they even took some of the petals and arranged them all over the sink and left one single, cut rose in the middle.....it was absolutely beautiful and soooo romantic.
That night when we returned from dinner at Son Cubano (very cool spot....awesome ambiance, great Cuban food and the BEST Champagne Strawberry Sangria EVER!!) we went to the front desk to ask for recommendations for a late night pizza spot and the girl at the desk was sooo helpful. She knew a great spot who delivered the pizza super fast and was so nice about it!
The next morning we woke up (after sharing two pitchers of sangria, then drinking 2 margaritas and 2 gin and tonics each the night before, mind you!!) and we were so hopeful that we could get a late check out. We didn't expect that they would honor our request, as how good could this place possibly be? They had already done all these other wonderful things and we thought they must have some flaw, right?! WRONG. The girl who answered the phone was so perky and upbeat and when I asked if we could have a late check out (while cringing in expectation of her "not without a fee" response) she said "Sure! What time would you like to check out?" I was astonished. They let us check out at 2pm on a Saturday in New York City!!! Unheard of. And when we left, the girl at the front desk (sorry I cannot remember everyone's name!!) asked how our night was and if we enjoyed the flowers and everything. Incredible. I am telling you, I think everyone who works at Hotel Indigo knew about our special surprise night and made it a point to be involved in making it amazing for us!! I have never been to a hotel with nicer, more accommodating, thoughtful and considerate employees and I hope their management sees this and realizes how special his/her team is. They are absolutely unbelievable and I will make sure we stay at this hotel many, many more times in the future!!! THANK YOU SOOOOO MUCH HOTEL INDIGO STAFF!!! WE LOVE YOU GUYS!!!
LOVE, Robert Hartshorn and Ashley Finch (soon to be Ashley HARTSHORN!!!)
P.S. Everything was so great here that I forgot to rate the room itself, haha. Oops!! The bed was about the most comfortable one I have ever had in a hotel and they provided plenty of pillows. There was a small fridge stocked with several bottles of alcohol as well as sodas that can be purchased. There was a nice hair dryer in the bathroom, which also included dual sinks and a stall shower. The decor in this hotel is really modern and well appointed and everything was very clean and well taken care of. Apparently, the lounge/bar downstairs gets pretty crowded late at night (at least on the weekends) which was kind of a cool surprise when we got home from dinner) and they also have a pool and spa which we did not have time to use, but I'm sure it is beautiful. The only thing we didn't get to experience that we would have liked to is the rooftop bar, but it was closed for renovations and will be opened I think in May....hey, all the more reason to come back and stay again, right?!! As aforementioned, the staff at this hotel makes this place wonderful and is its greatest asset, but the building and decor itself are not too shabby either!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Ashley F,
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Thank you for taking the time to write about your experience at our hotel. I am very pleased to hear that you enjoyed your stay us and the special amenities that sent up to your room this past weekend. Special celebrations are indeed important and we are joyed to hear such awesome feedback! I will pass along your kind words to Arturo, as well as the rest of the front desk team here that made your stay with us memorable. Thank you very much for staying with us. Below is my contact information if you would like to stay with us in the future.
Oh, and Congratulations to you and Robert Hartshorn!!!
All the Best,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.