Although the rooms are fairly nice, the management of this hotel is terrible. I had a major problem during my stay. I complained to Indigo's customer service, they told me hotel management would call me back within2 days. After a week, I called Indigo again. They again promised a call within two days. After another week I called Indigo for a third time and the checked with the hotel's management and told me the hotel was not going to call me back. I would have expected better customer service than this. Frankly, I'm sure a discount motel would have called me back right away. Avoid this overpriced hotel at all costs.
- Official Description (provided by the hotel):
- Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more less
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