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Hotel Indigo New York City, Chelsea: Traveler Reviews

4.0 of 5
127 West 28th Street, **Rooftop Bar Currently Closed**, New York City, NY 10001 (Manhattan)
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Hotel Indigo New York City, Chelsea
Ranked #163 of 432 hotels in New York City
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671 reviews from our community

Traveler rating
    306
    265
    65
    21
    14
See reviews for
Families
76
 
Couples
246
 
Solo
71
 
Business
135
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New London, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Do not stay here!”
1 of 5 stars Reviewed February 14, 2013

Although the rooms are fairly nice, the management of this hotel is terrible. I had a major problem during my stay. I complained to Indigo's customer service, they told me hotel management would call me back within2 days. After a week, I called Indigo again. They again promised a call within two days. After another week I called Indigo for a third time and the checked with the hotel's management and told me the hotel was not going to call me back. I would have expected better customer service than this. Frankly, I'm sure a discount motel would have called me back right away. Avoid this overpriced hotel at all costs.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask George M about Hotel Indigo New York City, Chelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review
March 1, 2013
Dear George M,

Thank you for taking the time to write a review about your recent stay with us. Please accept our sincerest apologies for the inconveniences you encountered during your stay. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Once again many thanks for your feedback.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
flippyflops88
2 reviews
Reviews in 2 cities Reviews in 2 cities
“BEST TIME EVER!”
5 of 5 stars Reviewed February 12, 2013

The Glass, the hotel's rooftop bar, is AMAZING! I attended the venue for an open mic and had a great time. The service was impeccable. The bartenders were personable, which is really hard to find in the city, as well as a very hospitable manager.
I would without a doubt return to this venue over and over again. Because I was so impressed with the service, I almost forgot to mention the beautiful view. Even in the winter, they leave a space for you to take a look at the skyline of NYC. A beautiful and warming bar and I recommend it to anyone.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask flippyflops88 about Hotel Indigo New York City, Chelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
“Amazing Space”
5 of 5 stars Reviewed February 12, 2013

I was at the Hotel Indigo for an event in the bar, January 17th, I didn't know what to expect from the place. I first walked into the lobby and was very impressed. I then proceeded to go upstairs to the bar for a charity open-mic. The rooftop bar looked great. The space itself, is very big, heated, modern and yet comfortable. The view from the bar was awesome and the bartenders were generally nice guys who I ended up chatting with. All in all, I had a great time there.

Stayed January 2013, traveled with friends
Was this review helpful? Yes
Ask Micah M about Hotel Indigo New York City, Chelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
“Excellent rooftop bar for hosting events”
5 of 5 stars Reviewed February 12, 2013

I helped organize a benefit concert at the rooftop bar of the Hotel Indigo back in January that went fabulously. Everything from setting up to breaking down the event could not have been made easier with the help of the friendly front desk staff and one of the managers, Shaun Smith. He was also kind enough to let the event run past the time scheduled. Another manager, Mar, also allowed sound equipment to be stored at the hotel for a later pickup time. A better venue for the concert, with its cool ambiance and beautiful views of the Manhattan skyline, could not have been picked. I highly recommend the rooftop bar for hosting private events, whether they be casual get-togethers or formal affairs. Huge thanks to Shaun, Mar, and the rest of the hotel and bar staff for making my organization's event such a success!

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Shayra K about Hotel Indigo New York City, Chelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
“A little gem in a "growing" Manhattan neighborhood”
4 of 5 stars Reviewed February 8, 2013

Hotel Indigos are colorful, modern, and not the cookie-cutter boring sameness that permeates so many chain hotel/motel chain rooms. Hotel Indigo in the Chelsea and "garment district" section of lower Manhattan continues this model in an area that is "changing" from 100% commercial during the day and empty at night into an area that is becoming more residential with more human activities after 5:00: restaurants and shopping. Within one block of this Hotel Indigo are three other "small" new hotels {Each is on a small footprint but is 17+ stories high with only 6 rooms/floor]. , stores, For most light/air ask for a room on a high floor; Rooms on the street side of the hotel will also have more light. Restaurant has limited and overpriced menu. Rooftop bar would be more pleasant if the volume of the music were kept to lower levels. "Off the beaten track" but still in central Manhattan. Give it a try,

Room Tip: High floor, street side
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
See 2 more reviews by wharfinger for New York City
Ask wharfinger about Hotel Indigo New York City, Chelsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill M, Manager at Hotel Indigo New York City, Chelsea, responded to this review
February 13, 2013
Dear wharfinger,

Thank you for taking the time to write about your experience with our hotel. We are happy to hear your positive remarks and your overall satisfaction with our hotel and area. We hope to have you stay with us again in the near future. Fell free to contact me if you have any question or need any assistance. Thank you again,

Bill Mehalco
646-484-4329
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, **Rooftop Bar Currently Closed**, New York City, NY 10001
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #163 of 432 hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 
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Hotel Indigo New York City, Chelsea
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