I have been staying in nyc on business for the last few months so i think i have a good handle on what you can get for your money.
The indigo is without doubt the best priced hotel hotel for the quality of rooms.
It is on par with the eventi and thompson les. The rooms are new, the linen is good and you can even open the window which i love. The area is not the best nor the worst but it is midtown and the subway is not so far. I walked easily to Union square.
The down side. The desk staff and resteraunt staff while nice enough were frankly amateur. I had the impression that they were either new to the jobs or had received zero training. During my check in i could not believe the state of the check in desk. it was a mess. I think the remains of somebodys lunch was visible. I had never seen this anywhere else.
It was suprised at the quality of the room vs what i had experienced at check in. Normally you get dissappointed when you see the room this was the opposite.
I would politely say to the manager make sure the check in desk creates a better experience
and impresson. After this i would ask have he staff received training ? -- I am a customer on business i dont expect to be greated with a ' whats up'.
This hotel has the makings of something very good ... but the staff currenty do not.
- Official Description (provided by the hotel):
- Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more less
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