Hotel Indigo Chelsea is a fail from start to finish. There is no consistent door service, valet, or baggage assistance without a 25 minute wait. The hotel has no real foyer, and of the two elevators in the hotel one was broken our entire 4-day stay. The staff, with the exception of one female front desk person and th cleaning staff were neither welcoming nor gracious or helpful. Instead, the male front desk staff acted as though guests were a burden or not cool enough to speak to or engage in eye contact with. Worse still, while waiting for the elevator we heard one male staffer provided a stranger who called the hotel information about the name of a guest staying there, which is not only a violation of privacy but also a security issue. The hotel lobby was small and dingy. The hotel sits on one of the least attractive streets in all of Chelsea, garbage littering the street regularly, nowhere decent to eat, and far from the art or real hip scene common to Chelsea. The rooms had dated decor that was neither the advertised organic nor fresh. The bathroom had mold in the shower and our towels were not replaced during routine room cleaning. The fact that the hotel uses Aveda products and is generally located in Chelsea does not make it good or hip or worth the over $300 price point per night for a mediocre room facing a dingy alley on an even dirtier and sketchy street. There are literally a dozen other nyc hotels in the same general vicinity that are better options for the price of this mediocre restaurant/ bar that fronts as a sad little hotel.
- Official Description (provided by the hotel):
- Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more less
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