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“Horrible Cancellation Policy” 1 of 5 stars
Review of Hotel Indigo New York City, Chelsea

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Hotel Indigo New York City, Chelsea
4.0 of 5 Hotel   |   127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001 (Chelsea)   |  
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Ranked #221 of 468 Hotels in New York City
Austin
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Horrible Cancellation Policy”
1 of 5 stars Reviewed December 26, 2012

Booked two nights through the hotel's web site for my niece's wedding. The entire party is staying at the hotel. Took the "best rate." My flight got cancelled after a 12 hour delay at the airport, keeping from making it to NY entirely. Called to cancel for the second night, but was told that I had booked on a nonrefundable rate. No refund, no offer of a credit for a later stay. Two lessoned learned. Read the rate restrictions more carefully, and never, ever, stay at the the Hotel Indigo Chelsea, or at any of the Intercontinental Hotels Group properties (Intercontinental, Crowne Plaza, Holiday Inn, Staybridge Suites, or Candelwood Suites).

  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review, January 7, 2013
Dear josefree,

Thank you very much for sharing your experience with us. I am sorry the hotel was unable to waive the terms of the agreed upon rate. It is certainly not our intent to inconvenience our valued customers. We do have several rate types that has different cancellation policies. For heavily discounted rates, these are usually prepaid and non refundable in the event of cancellation. We always appreciate comments from our guests, and we will use this feedback in making decisions about our future pricing strategies. We appreciate your feedback and your business.

Sincerely,

Lera M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,063 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (212)
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English first
Washington DC, District of Columbia
Level Contributor
42 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 20, 2012

My company's office is near Madison Square Garden and I always struggle on where to stay. The location of Hotel Indigo was perfect and rooms in the back of the hotel face another building. No view, but it was very quiet. I didn't get a chance to check out the bar or restaurant but they frequently offer packages with free drinks and comp breakfast. Each room has a Keurig coffee machine and Aveda products in the bathrooms. Even though this is a chain hotel, it does have a boutiquey feel, which I prefer to a hotel with zero personality. I will definitely stay here again!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Fl
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 20, 2012

Thanks to all the great staff! They gave us champagne to celebrate a B-day, arranged our towncar to get us back to the airport and always greeted us with a smile when we returned. The street is full of beautiful flowers every morning. The location is great as it is between 6th and 7th, which are basically the main touristy streets. Very close to Macys, Herald Square, Madison Square garden. Not far from Times Square and Theaters, plus Penn Station is very close. Great stay! Thanks Hotel Indigo!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montclair, NJ
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 15, 2012

My husband and I stayed here one night to celebrate his birthday, and were pleasantly surprised by how perfect it was. Nothing fancy, but it has a bit of a boutique hotel feel to it, even though it is a chain. The room was a decent size (especially for NYC), the bed was great, they had a bathrobe (which I always love), Aveda toiletries and a coffee maker. The staff was really friendly, and the rooms were very quiet - despite being right near the elevator and in the middle of NYC.
The location is also terrific - right near the subway and the flower market, and a nice walk to the West Village south and to Times Square north.
The only minor issue was the shower: one of those modern-looking ones with a glass panel that only goes half the length of the shower, which always leaves the bathroom drenched. But other than that, great little hotel!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 14, 2012

displaced by hurricane Sandy, i was only allowed a few days at this glorious hotel. friendly staff, wonderful accommodations, the bed was sheer heaven!! the food was wonderful and i loved my stay...thank you to everyone who made me feel special and welcomed in light of my tragedy...only a few caveats...see tips...

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellesley, Massachusetts
Level Contributor
97 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed December 13, 2012

The hotel is fine bit overpriced. Small rooms trying to look chic Bathroom was very small. Nice front office but slow valet service for the car. We found at a later time that there were plenty of places that would be better values.

Room Tip: There are better values around
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 13, 2012

What a wonderful gem of a hotel 2 blocks from Macy's, Hearald Square, Madison Square Garden, and Empire State Building. About half a mile from Times Square. Nice quiet road in the flower district. I wouldn't say the rooms are small, I'd say cozy. Queen bed, an hd flat screen with what had to be 200 channels, a spa shower with kohler fixtures, well stocked fridge and mini bar with pretty good prices, and a Keurig coffee maker! Perfect Room for a couple with space for your luggage and toiletries. Very clean room that's comfortable to relax in after putting in some footwork shopping and sight seeing. Very friendly staff and awesome, upscale bar on the roof. Our room was ready and we were 3 hours early and the day we checked out, we left our bags since we had a late flight. Leave a tip! This will def be our go-to hotel in the future.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #221 of 468 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Official Description (provided by the hotel):
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 
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