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Hotel Indigo New York City, Chelsea: Traveler Reviews

4.0 of 5
127 West 28th Street, **Rooftop Bar Currently Closed**, New York City, NY 10001 (Manhattan)
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Hotel Indigo New York City, Chelsea
Ranked #160 of 435 hotels in New York City
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669 reviews from our community

Traveler rating
    305
    264
    65
    21
    14
See reviews for
Families
76
 
Couples
246
 
Solo
71
 
Business
134
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Washington DC, District of Columbia
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Large room, great location”
4 of 5 stars Reviewed December 20, 2012

My company's office is near Madison Square Garden and I always struggle on where to stay. The location of Hotel Indigo was perfect and rooms in the back of the hotel face another building. No view, but it was very quiet. I didn't get a chance to check out the bar or restaurant but they frequently offer packages with free drinks and comp breakfast. Each room has a Keurig coffee machine and Aveda products in the bathrooms. Even though this is a chain hotel, it does have a boutiquey feel, which I prefer to a hotel with zero personality. I will definitely stay here again!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Fl
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great stay at Hotel Indigo!”
5 of 5 stars Reviewed December 20, 2012

Thanks to all the great staff! They gave us champagne to celebrate a B-day, arranged our towncar to get us back to the airport and always greeted us with a smile when we returned. The street is full of beautiful flowers every morning. The location is great as it is between 6th and 7th, which are basically the main touristy streets. Very close to Macys, Herald Square, Madison Square garden. Not far from Times Square and Theaters, plus Penn Station is very close. Great stay! Thanks Hotel Indigo!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, NJ
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Nice Hotel in Good Location”
4 of 5 stars Reviewed December 15, 2012

My husband and I stayed here one night to celebrate his birthday, and were pleasantly surprised by how perfect it was. Nothing fancy, but it has a bit of a boutique hotel feel to it, even though it is a chain. The room was a decent size (especially for NYC), the bed was great, they had a bathrobe (which I always love), Aveda toiletries and a coffee maker. The staff was really friendly, and the rooms were very quiet - despite being right near the elevator and in the middle of NYC.
The location is also terrific - right near the subway and the flower market, and a nice walk to the West Village south and to Times Square north.
The only minor issue was the shower: one of those modern-looking ones with a glass panel that only goes half the length of the shower, which always leaves the bathroom drenched. But other than that, great little hotel!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
“so good i didn't want to leave”
5 of 5 stars Reviewed December 14, 2012

displaced by hurricane Sandy, i was only allowed a few days at this glorious hotel. friendly staff, wonderful accommodations, the bed was sheer heaven!! the food was wonderful and i loved my stay...thank you to everyone who made me feel special and welcomed in light of my tragedy...only a few caveats...see tips...

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Wellesley, Massachusetts
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Ok but not great”
3 of 5 stars Reviewed December 13, 2012

The hotel is fine bit overpriced. Small rooms trying to look chic Bathroom was very small. Nice front office but slow valet service for the car. We found at a later time that there were plenty of places that would be better values.

Room Tip: There are better values around
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, **Rooftop Bar Currently Closed**, New York City, NY 10001
Phone Number:
Region: United States > New York > New York City > Manhattan
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #160 of 435 hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 
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