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“Large room, great location” 4 of 5 stars
Review of Hotel Indigo New York City, Chelsea

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Hotel Indigo New York City, Chelsea
4.0 of 5 Hotel   |   127 West 28th Street, **Rooftop & Restaurant -Under Renovation**, New York City, NY 10001 (Chelsea)   |  
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Ranked #184 of 451 hotels in New York City
Washington DC, District of Columbia
Senior Contributor
40 reviews 40 reviews
30 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
“Large room, great location”
4 of 5 stars Reviewed December 20, 2012

My company's office is near Madison Square Garden and I always struggle on where to stay. The location of Hotel Indigo was perfect and rooms in the back of the hotel face another building. No view, but it was very quiet. I didn't get a chance to check out the bar or restaurant but they frequently offer packages with free drinks and comp breakfast. Each room has a Keurig coffee machine and Aveda products in the bathrooms. Even though this is a chain hotel, it does have a boutiquey feel, which I prefer to a hotel with zero personality. I will definitely stay here again!

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Melbourne, Fl
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 20, 2012

Thanks to all the great staff! They gave us champagne to celebrate a B-day, arranged our towncar to get us back to the airport and always greeted us with a smile when we returned. The street is full of beautiful flowers every morning. The location is great as it is between 6th and 7th, which are basically the main touristy streets. Very close to Macys, Herald Square, Madison Square garden. Not far from Times Square and Theaters, plus Penn Station is very close. Great stay! Thanks Hotel Indigo!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, NJ
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 15, 2012

My husband and I stayed here one night to celebrate his birthday, and were pleasantly surprised by how perfect it was. Nothing fancy, but it has a bit of a boutique hotel feel to it, even though it is a chain. The room was a decent size (especially for NYC), the bed was great, they had a bathrobe (which I always love), Aveda toiletries and a coffee maker. The staff was really friendly, and the rooms were very quiet - despite being right near the elevator and in the middle of NYC.
The location is also terrific - right near the subway and the flower market, and a nice walk to the West Village south and to Times Square north.
The only minor issue was the shower: one of those modern-looking ones with a glass panel that only goes half the length of the shower, which always leaves the bathroom drenched. But other than that, great little hotel!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2012

displaced by hurricane Sandy, i was only allowed a few days at this glorious hotel. friendly staff, wonderful accommodations, the bed was sheer heaven!! the food was wonderful and i loved my stay...thank you to everyone who made me feel special and welcomed in light of my tragedy...only a few caveats...see tips...

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellesley, Massachusetts
Top Contributor
81 reviews 81 reviews
13 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed December 13, 2012

The hotel is fine bit overpriced. Small rooms trying to look chic Bathroom was very small. Nice front office but slow valet service for the car. We found at a later time that there were plenty of places that would be better values.

Room Tip: There are better values around
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 13, 2012 via mobile

What a wonderful gem of a hotel 2 blocks from Macy's, Hearald Square, Madison Square Garden, and Empire State Building. About half a mile from Times Square. Nice quiet road in the flower district. I wouldn't say the rooms are small, I'd say cozy. Queen bed, an hd flat screen with what had to be 200 channels, a spa shower with kohler fixtures, well stocked fridge and mini bar with pretty good prices, and a Keurig coffee maker! Perfect Room for a couple with space for your luggage and toiletries. Very clean room that's comfortable to relax in after putting in some footwork shopping and sight seeing. Very friendly staff and awesome, upscale bar on the roof. Our room was ready and we were 3 hours early and the day we checked out, we left our bags since we had a late flight. Leave a tip! This will def be our go-to hotel in the future.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Canada
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 6, 2012

The Indigo was a disappointment for me. The front desk staff were not rude (by NYC standards) but neither were they friendly or welcoming. No smiles, minimal eye contact. Not a great start. The pair of guys at the front desk were either having a bad day or just in the wrong job.

Parking is on the next block. The Indigo has a deal with a parking company to offer its guests a tiny discount. The garage gives you a ticket and the front desk will validate the ticket. Overnight parking costs just under $50 with tax, even with the 'discount'.

There is construction in the adjacent lot which means parking on the same side of the street is restricted. There is no designated hotel parking zone in front of the Indigo, plus there is a fire hydrant a few yards from the entrance, so it is not really even easy to pull over and leave your bags and then go park your car. There was no valet, bellman or any other assistance offered with bags or parking. Other hotels handle this better with signage and valet service.

The location of the hotel in relation to places you might want to visit is pretty good. However, the particular street where the hotel is located is below average for the area. There was a significant amount of trash piled up along both sides of the street and mainly commercial vans and trucks during the day. The street is mainly made up of florists which is sort of interesting but at night, everything is shuttered and the street is a little unpleasant. Adjacent streets are also a little sketchy and there is no evidence of the art scene that you might expect for Chelsea. There is none of the character and charm that you might find in other parts of Chelsea or in the West Village.

The location is something of a gamble for the Indigo. They have obviously decided to build a wannabe-boutique hotel in a pretty low-rent street in the hope the the area will become gentrified. However, the Indigo has been here for a while and the street still looks shabby. Locals would probably consider the Indigo to be in the middle of nowhere - which is slightly unfair given it's proximity to main attractions - but other, better hotels are closer.

The rooftop bar is fine but - as another poster has mentioned - attracts the 20-something cocktail crowd. That's fine but there's no obvious place for adult hotel guests to hang out - the lobby is tiny. I don't want to be around a bunch of hotel lobby drunks as I come in and out of my hotel and this is the result of putting a destination bar at the top of a small hotel.

The room was kind of a mixed bag. It is designed to be cool and trendy, and to a point, it is. But there was no attention to detail - the little things that make a $600 room seem worth it. The walls were scuffed, hotel stationery tatty and the laminate flooring made a nice change from carpet but didn't seem very clean. The bathroom was nice though and the basic level of finish was okay - but for the price - there was nothing impressive about this room. In fairness, it wasn't as tiny as some rooms I have stayed in in New York hotels.

The most positive thing I can say is that the maid was very friendly as I left - "have a happiness day!" she said. Kind of ironic that the person with the best understanding of customer service is the one paid the least.

  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review, January 2, 2013
Dear Euphemus,

Thank you for taking the time to write your review. We apologize for the shortfalls during your stay and sincerely regret the service you experienced on your arrival. We have addressed the matters with the respective departments in order to avoid these unnecessary issues in the future. Your comments are of great importance to us and allow us to monitor and improve our service continually.

Sincerely,


Myrna M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, **Rooftop & Restaurant -Under Renovation**, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #184 of 451 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Official Description (provided by the hotel):
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 
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