I am blessed to be staying in this hotel as a result of being displaced from my home due to Hurricane Sandy! As a double victim (I'm out of my office for several months as that building sustained severe damage as well), it is refreshing to deal with a staff that is probably the kindest, most professional group of individuals I have ever encountered in the hotel industry! (And I've travelled a lot due to my career).
While not particularly "fancy", the Indigo provides comfort and ease in buckets. The bed is great, the place is spotless and the location truly cannot be beat! Major subway lines are within a block in either direction, and dining from fast food to gourmet is within walking distance. It is pretty much in the center of anything one must see in New York! I cannot recommend this hotel highly enough.

Overall, I am pleased with my stay at the Hotel Indigo. However, I have found that the desk staff are not nearly as welcoming as the staff at properties such as the Trump SoHo and the Mondrian SoHo. When I checked in, hardly a word was said. Not even a "welcome". But since then, I have conversed with other staff, whom are very friendly. Rooms are clean and nice, but the hallways feel run down, like a re-habbed, old Holiday Inn.
Not sure I will stay there again...tonight will be my 4th night, and I will be happy to go home.

Stayed in this hotel for almost a week back in Sept. The staff are extremely friendly and helpful. Decent size rooms for location. Location is excellent for Macys, Empire State, Time Square etc. Very quiet. Would highly recommend but is on the expensive side for what you get. Agree with other comments on the restaurant, could do with a more main stream menu.

I was traveling for business after Sandy and most of the hotels I stay in were book or god awful expensive.
I had high hopes and was excited to try something new...DIS A POINT MENT.
The rooms were fair. Small but lacking in charm. The bathroom was small and lacking anything WOW like you see in other small hotels.
The roof top bar was 80s-reject tacky and the restaurant was hit or miss but the decor was crazy. It was a painful experience.

With regards to service, they gave a stranger a key to my room and checked him/her in at 1:30am. Which was an awesome surprise but what was even better, is that the receptionist called :30 later to confirm that there was someone (me) in the room and started to ask me a bunch of questions. I finally convinced them that we could discuss it at length in the morning.

The hairdryer, iron and razors they provided were crapola - pretty standard for the hotel overall.

Oh, and this was strange, but the floors all felt slippery or greasy. GROSS!!!!

If I were you I would stay at the Roger Williams or the Thompson 60....this place was just Meh