We stayed at the Carvi Hotel a few months ago, and had an upsetting issue with the hotel manager, which was not handled properly or professionally at the time. After writing a review on Trip Advisor about our bad experience, the owner of the hotel contacted us and resolved the issue with the utmost professionalism, courtesy, and grace. The hotel is located in a great part of the city. Our room was very clean, and attractively appointed. We will stay there again, thanks to the owner.