Comfortable, clean and well-located. I book a room here so as to avoid higher prices in midtown. Although you have to take subway to go to most major attractions the inconvience is small. Nothing to not like about this place.

Rooms are small but you aren't in NYC to stay in your hotel room.

We checked in two days before sandy hit the city... The hotel is a 3 star, and last year we stayed in the Hilton 3.5 stars that is a few blocks away... gotta say that is a HUGE half star! In comparison the Holiday Inn had a ridiculously small lobby, only two elevators, and the whole place seemed totally outdated. We Pricelined the hotel, so got a good rate otherwise would have felt we were overcharged.

Once the hurricane hit and we lost power (even up to that point) the staff was wonderful. The on site restaurant continued to serve food up to the moment power went out, and the staff at the front desk were helpful, and kind (even though many guests were rude (for some reason people took out their frustrations with the power outtage and such on the hotel staff)). Given the situation the staff did a wonderful job accommodating its guests.

Overall? Disappointed with the hotel, but impressed with the staff.

I'd like to be the first to review this place on how they manage during an emergency. Let me just say, I feel like they are family now after we've survived Hurricane Sandy together. My parents & I were evacuated to this hotel from the Water St location. The staff was unbelievably calm & positive during the entire storm & during the power outage. They literally worked non-stop since the evacuation process started - it was amazing to see the same faces night & day for 4 days straight. They opened their restaurant and served coffee, water and cereal for guests & people outside the hotel. Bottles of water would appear outside our door when we woke up. Trash was removed from the rooms every day even though it was chaos outside. They were committed to keeping all guests secure & as comfortable as possible & I am grateful to them for that. I hope all of the people on staff from that week get HUGE bonuses because they deserve it!

The room was well laid out, clean, comfortable bed, quiet. Small hotel with not much of a view from many room probably but a good location for Wall St., South Street Seaport and the World Trade Center, Sept. 11th memorial. The front desk staff were friendly. There were 2 computers for guest use in the (tiny) lobby and another type of kiosk. There is a restaurant and room service, neither of which we had time to use. Check in and check out were very easy. Shampoo and soap provided.