I stayed at this hotel on Wednesday, October 24th. We checked our luggage that morning as our rooms weren't ready yet. The staff were very friendly. When we returned later that day, our rooms were ready, again friendly staff and check in was fast and efficient. I was on the 2nd floor. When I got off the elevator I almost thought I was on a service floor because there were about 8 vacuums lined up in the hallway. Not so appealing and was worried about what my room would look like! BUT the room was fine. Clean, small, but sufficient. The hotel is very convenient to the Staten Island Ferry, shops, restaurants/bars, fast food, subways, etc. There really isn't anything you can't find in this area! Its also a very safe area day & night. A lot of police presence due to it being in the financial district. The freedom tower is very close. Close to Century 21 shopping (I wasn't impressed with the store though). When I was checking out the next morning I walked out of my room to the same old vacuums and piles and piles of clean towels blocking the hallway (I couldn't fit my suitcase past them). My recommendation to management is to ask cleaning staff to put their supplies out of the way of guests and out of view (not pleasant to look at). The hallways are very narrow as it is without adding clutter to them. The breakfast was minimal but nice for a NYC hotel to offer. The waitress was overwhelmed and a little rude due to it being so busy. I would stay at this hotel again if the Millenium is not available (the rooms are much larger for the same price).
Stay on a higher floor.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 2, 2012
Dear guest, thank you for taking the time to review my hotel and provide valuable feedback. I have addressed your comments with my staff and proper steps have been taken to remedy the storage issue. Thanks again for your comments and looking forward to see you soon!.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.