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“Room stinks of cigarette smoke” 2 of 5 stars
Review of Hotel Grand Union

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Hotel Grand Union
3.0 of 5 Hotel   |   34 East 32nd Street, New York City, NY 10016 (Manhattan)   |  
Hotel amenities
Ranked #318 of 455 Hotels in New York City
Cork
1 review
4 helpful votes 4 helpful votes
“Room stinks of cigarette smoke”
2 of 5 stars Reviewed November 18, 2012

Just home after staying in Hotel Grand Union for 4 nights and I have to say my overall experience in this hotel was disappointing. The hotel itself is in a great location near the Empire State Building and easy walking distance to Times Square which is the main positive attribute. The room was bigger than I expected but I thought that they could have put in a wardrobe rather than having a big unit for the TV to sit on. The bed was ok and I didnt have any real problems sleeping. There was a fridge in the room which generally made alot of noise, as did the air con. There was a STRONG smell of cigarette smoke in the room despite neither my partner or I being smokers. This was really annoying and when we spoke to the guys at reception about it we got no satisfaction at all. In fact they were very rude and didnt seem to care. The bathroom was fine and had a really good shower, which was needed to get the smell of smoke off every morning!!!

As I said the guys at reception weren't very helpful at all and I was disappointed by this. Also there were computers close to reception where you could pay to use the internet, this was a waste of money...paid for 20minutes but I think it only worked for 5/6 minutes, the rest of the time was spenting loading pages or not responding.

At least New York has so much to offer that you don't end up spending too much time in your hotel. I wouldn't stay here again.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Additional Information about Hotel Grand Union

Address: 34 East 32nd Street, New York City, NY 10016
Location: United States > New York > New York City > Manhattan , Murray Hill
Amenities:
Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#211 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel Grand Union 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Grand Union Hotel New York
Grand Union New York City

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