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“Gild Hall - Great Location and Friendly Staff!” 5 of 5 stars
Review of Gild Hall - A Thompson Hotel

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Gild Hall - A Thompson Hotel
4.5 of 5 Hotel   |   15 Gold Street, Main Entrance on Platt Street, New York City, NY 10038 (Financial District)   |  
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Ranked #41 of 466 Hotels in New York City
Certificate of Excellence
Hamilton, Bermuda
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Gild Hall - Great Location and Friendly Staff!”
5 of 5 stars Reviewed July 23, 2014

The Gild Hall Hotel has lovely large rooms, the AC gets down to 65 degrees (can I get a hallelujah), the staff is friendly and helpful, great mini-bar snacks and not eye gauging prices (well maybe the water was a bit pricey at $6)...and the location was superb as I was there on business! Unique decor in addition.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Raediant36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjoern B, Manager at Gild Hall - A Thompson Hotel, responded to this review, July 24, 2014
Dear Raediant36,

Thank you for your kind review. We are delighted to hear that our convenient Lower Manhattan location provided the ideal home base for your recent business trip to New York City. I am thrilled to hear that you found our rooms to be beautifully appointed and adequately sized. Thank you for also highlighting our unique decor. We look forward to fostering gratifying business relationship with you and hope to be able to welcome you back in the near future...

Warm regards,
Bjoern

Bjoern Blaha
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,183 reviews from our community

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Florida
Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed July 22, 2014

Positives: Clean rooms, Very comfortable bed! Friendly helpful staff, good location for sightseeing!

Questionables: We could not open our blinds in our room as their were offices and condo's directly across and close...felt a bit claustrophobic because of that.....No coffee makers in room.
It feels like a budget hotel, room was small, one of the smallest rooms we have ever stayed in NYC. They wasted half of the closet space with a minibar and expensive alcohol and snacks. We’d rather have more space to put our clothes than expensive snack, alcohol that I won’t partake in.

Bathroom also has two small shelves over the toilet disappointing if you are staying for more than a few days. There is a free standing sink with limited room for accessories. No storage area in the bathroom. There is only a towel bar to hang your towel and no other hooks to hang anything else. They had only 2 bath towels and hand towels, we have never stayed at a hotel that only provides only 2 bath towels, with no place to hang the wet ones if you have to reuse one.

The Bad:
The room we stayed had a glass bathroom door. This alone will make our decision not to stay here again. Whoever thought this idea up must travel alone. We have never seen anything so awkward and annoying. You are in a small room and the only privacy you may ever get is in the bathroom that has a glass door. We had to buy 2 cheap table cloths from the nearby store and tape the doors over. We will not recommend this hotel to our friends based solely on this design. Every time someone had to use the bathroom during the night and put the light on, the entire room would be lit up. Bad design!

It our opinion, Gild Hall is an ok, average hotel, however with that bathroom design, there are much better choices in the city and will look elsewhere when visiting the city in the future.

Room Tip: Ask for a room that you can open your blinds without having condos/offices directly across from you.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank oscmj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjoern B, Manager at Gild Hall - A Thompson Hotel, responded to this review, July 24, 2014
Dear oscmj,

Thank you for your comprehensive review. We are pleased to hear that you enjoyed our clean room product, comfortable bed, great location and our friendly & helpful staff.
However, we regret to hear of the negative elements you experienced during your stay with us. Please accept our heartfelt apology that our room product and our bathroom design did not meet your expectations. Please note that the hotel does feature certain room types with a different layout that would definitely meet your needs. I will be more than happy to personally assist you with confirming a larger accommodation better suited to your needs. Please feel free to contact me directly at bblaha@thompsonhotels.com. We do hope that we will have the opportunity to welcome you back in the future to restore your faith in our superior product and unrivaled service...

Kindest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beverly Hills, Michigan
Level Contributor
121 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 22, 2014

We live on our boat but we were coming into the city on the ferry from Liberty Landing Marina in Jersey City to see a play ("Sistahs" at St Luke's -- great) so we wanted to spend the late night in town. We stayed at Gild Hall and LOVED it. The financial district is quieter on weekends (perfect for us) but the hotel bar and adjoining restaurant (Felice, Italian and wine bar -- very good) were busy and fun. Our room was a good size, clean, comfortable and I liked the design and color palette. If you are looking for things to do in that area, there are plenty, especially now that the 9/11 Memorial and Museum are open but, in addition,there are many ferries going to many places (Brooklyn, Liberty State Park, Statute of Liberty etc). You can't beat the bike ride up the Hudson River Greenway (the path up the East River is more disjointed). I believe the hotel has bikes (we rode ours from the ferry and they stored them for us downstairs). Cab it or easy subway ride up to plays, Time Square, Central Park, shopping, etc. BUT the best part was the staff -- smart, pleasant and beyond helpful. I'm looking for an excuse to go back soon!

Room Tip: All good from what we could tell.
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank SueEL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjoern B, Manager at Gild Hall - A Thompson Hotel, responded to this review, July 24, 2014
Dear SueEL,

Wow! It is such a treat to read your fabulous review. Thank you very much for such wonderful comments regarding our beautifully appointed clean & comfortable rooms and our unique decor & design. We are so excited to hear that you enjoyed our great location and neighborhood. We are most humbled by your kind words regarding our "smart, pleasant and beyond helpful" staff and most appreciative for your commitment to return to Gild Hall - A Thompson Hotel the next time visiting New York City. We hope to welcome you back in the near future. Please don't hesitate to contact me directly in order to make the necessary arrangements...

Warmest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 22, 2014

First trip to New York we just started with a good experience, but expensive !
after walking all the day and getting back to the hotel you will feel totally fresh.

For the "coffee lovers! "no coffee machine at the room

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Nima G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjoern B, Manager at Gild Hall - A Thompson Hotel, responded to this review, July 24, 2014
Dear Nima G,

Thank you for your thoughtful review! We are humbled to learn that our superior product and unrivaled service was able to energize you after walking through New York City all day.
Please come back soon...

Kind regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed July 21, 2014

We got a great price on a hotel in the Financial District because it was the weekend. This is a great location for exploring the southern tip of Manhattan. It is close to the World Trade Center (and the Century 21 store across the street from the memorial) and the Seaport, Staten Island Ferry and within walking distance of China Town.

The hotel staff were very helpful and accommodating. There is a wine bar and restaurant that we didn't visit but it was very busy. The room was large and the bed was very comfortable. the bathroom is well appointed. It felt luxurious.There is free WiFi in the lobby.

We took advantage of the hotel bikes (one speed, not great but adequate) and explored the bike paths along the water. There are Citi Bike stands throughout as an alternative. We rode across the Brooklyn Bridge (a great view but very busy on Sunday with pedestrians). There are some Citi Bike stands on the Brooklyn side.

Room Tip: We were on an upper floor at the end of the corridor from the elevator (141) and it was large and br...
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Service
Helpful?
1 Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjoern B, Manager at Gild Hall - A Thompson Hotel, responded to this review, July 24, 2014
Dear Linda R,

On behalf of the entire team we would like to thank you for taking the time to submit such a wonderful review. We are thrilled to hear that you found our location to be a great home base for exploring the southern tip of Manhattan including many of New York City must-see-places. Thank you also very much for highlighting our amazing helpful and accommodating staff. Thank you again for choosing Gild Hall - A Thompson Hotel for this visit to New York City. We look forward to the opportunity of welcoming you back in the near future...

Warm regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, New York
1 review
5 of 5 stars Reviewed July 19, 2014

I recently stayed at Gild Hall for the first time. Everyone was very pleasant and made us feel welcome, the room was beautiful and comfortable, and it was the ideal location from the office (I was in NY for business). I have recommended the hotel to my colleagues, and will definitely stay there again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Andrea S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjoern B, Manager at Gild Hall - A Thompson Hotel, responded to this review, July 21, 2014
Dear Andrea S,

On behalf of the entire team at Gild Hall - A Thompson Hotel, thank you so much for taking the time to review your stay with us! It was such a pleasure to host you on this recent business trip to New York City and thank you for giving us the opportunity to turn a first impression into a lasting impression. We look forward to the privilege of welcoming you back in the near future...

Warmest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

This place is great! The atmosphere is really cool and the staff are extremely nice and go above and beyond. The level of service is exceptional. This was my first time staying at a thompson hotel group. I would definitely recommend this place. I cant say enough great things about my experience at Gild Hall. A true GEM! All hotels should live up to Gild Hall standards.

  • Stayed July 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Snwbrding1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bjoern B, Manager at Gild Hall - A Thompson Hotel, responded to this review, July 21, 2014
Dear Snwbrding1,

It is such a treat to read your fabulous review! Thank you for such wonderful comments regarding our cool atmosphere. However, we are most humbled by your kind words regarding our extremely nice staff who went above and beyond for you. Thank you also for your wonderful recommendation and we are looking forward to welcoming you back in the near future...

Warmest regards,
Bjoern

Bjoern Blaha
Hotel Manager
Gild Hall - A Thompson Hotel
bblaha@thompsonhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gild Hall - A Thompson Hotel

Address: 15 Gold Street, Main Entrance on Platt Street, New York City, NY 10038
Phone Number:
Location: United States > New York > New York City > Financial District , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Business Hotel in New York City
#17 Family Hotel in New York City
#32 Luxury Hotel in New York City
#58 Romantic Hotel in New York City
Price Range (Based on Average Rates):
Hotel Class:4.5 star — Gild Hall - A Thompson Hotel 4.5*
Number of rooms: 126
Official Description (provided by the hotel):
Aspen meets Wall Street at Gild Hall, Thompson Hotels' Lower Manhattan luxury lifestyle design property. Located on Gold Street in the heart of the financial district with nearby landmarks such as the 9/11 memorial, Freedom Tower, Brooklyn Bridge and Statue of Liberty, Gild Hall brings a new level of design savvy and service to Manhattan's most historic neighborhood. Designed by Jim Walrod, the unpretentious yet luxurious hotel offers 126 rooms and suites including meeting space for up to 15 people. Our rooms feature oversize leather-tufted headboards and elegant custom-designed furniture, topped with rich flannel throws and mahogany details, some adorned by dramatic chandeliers. Felice Ristorante & Wine Bar offers authentic Tuscan fare complete with one of the best Italian proprietary wines - bottled from Fattoria Sardi Giustiniani, the owner's vineyard in Lucca. Effortlessly blending classical European sensibility with American contemporary style, Gild Hall serves as a modern-day gentleman's club for the kings and queens of Wall Street. ... more   less 
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Also Known As:
Gild Hall New York City
Gild Hall Hotel

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