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“not a real 4 star hotel” 1 of 5 stars
Review of Wyndham New Yorker Hotel

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Wyndham New Yorker Hotel
4.0 of 5 Hotel   |   481 Eighth Ave, 34th St & 8th Ave, New York City, NY 10001 (Manhattan)   |  
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Ranked #233 of 459 Hotels in New York City
GreenLeadersSilver level
Rome, Lazio, Italy
1 review
1 helpful vote 1 helpful vote
“not a real 4 star hotel”
1 of 5 stars Reviewed December 10, 2012

i was in ths hotel for 7 nights: it is not in line with a 4 star reting. the room was very small, the bathroom small and not daily cleaned, generally speacking the hotel looks old and for turists who do not needs any additional service; not for business; a 3 star reting it's more correct i think; the price ocnsequentlly is too high; you can find other better locations in the same block; so there are no reasons to choos this one.

Room Tip: ask for not a standard room that it's really old and small !
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  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronny Y, Manager at Wyndham New Yorker Hotel, responded to this review, December 11, 2012
Dear Valued Guest,

I would like to take this opportunity to apologize, as that is not the way we typically take care of our guests. We strive to make sure our guests get the specific services that they ask for.I hope you can take the opportunity to contact me at your convenience so I may address your comments. I thank you for taking the time to let us know where we fell short and hope you can help us to improve. As a management team, we take all comments seriously and share them with our staff, so we may resolve any and all issues. Again, thank you for the comments because we are always looking for ways to improve our service.

Sincerely,

Ronny Yagual
Guest Service Manager
Ryagual@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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6,353 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,304)
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English first
Chicago, Illinois
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 10, 2012

My friend and I took a trip to NYC to celebrate a great year and for a belated birthday celebration. We decided to splurge and stay at The New Yorker.

Special call out to Angel, the guest services member who checked us in, was fantastic. His professionalism, friendliness and true dedication to first class service was apparent in all the details. He took extra steps to make sure we felt welcome and had the knowledge for an amazing weekend.

In addition to staying at The New Yorker, we enjoyed two shows - A Christmas Story (with a fantastic Italian dinner at Sofia's, right across from the Marriott in Times Square) and of course, the classic Phantom of the Opera. Before Phantom, we met up with some friends for dinner at Bobby' Flay's Bar Americain. Now THAT is an amazing dining experience - I highly recommend the steaks and my friend ordered a seafood dish with lobster, crab and mussels that was out of this world. The cheese plate is a great dessert and so is the Pistachio Creme Brulee.

Another special moment was on Saturday, Dec 8. It was the 32 anniversary of John Lennon's assassination. My friend and I went to Strawberry Fields and stood at the Imagine Mosaic. There was a singer that was a John Lennon look alike and sound alike. He and his band did a free concert as a tribute to John - it was pretty special. More than 150 people gathered in NYC Central Park at Strawberry Fields and filled the air with "Imagine," "Give Peace a Chance," "All You Need is Love," and of course, the finale of "Let It Be." This is a precious memory in my life.

All in all, it was a magnificent weekend to remember! Oh, and I highly recommend The New Yorker - and be sure to ask for Angel. He'll take care of you. :)

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronny Y, Manager at Wyndham New Yorker Hotel, responded to this review, December 11, 2012
Dear Valued Guest,

Thank you for taking the time to review our hotel. We are so happy that our staff was able to make your stay with your family special. Angel is a great leader on our front desk team and always do whatever she can to make each stay special. Thank you so much for the kind words on our staff and service, great feedback like yours gives us even more motivation to strive for the best. We look forward to your return!

Sincerely,

Ronny Yagual
Guest Service Manager
Ryagual@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
Top Contributor
50 reviews 50 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed December 10, 2012

This hotel is in a great location to explore New York. Near Madison Square Gardens and Penn St station. A few blocks from Macy's and Times square. We visited Thanksgiving Weekend so it was very busy and hectic. The basic rooms are quite small but comfortable and how long do you spend in them anyway in this great city. The public areas are fantastic. Staff very helpful.
We will be going back

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronny Y, Manager at Wyndham New Yorker Hotel, responded to this review, December 11, 2012
Dear Valued Guest:

Thank you for sharing your thoughts with us. There is nothing better than getting great guest feedback. We are happy to hear that our facilities and cleanliness met your needs and expectations during your stay. Our location truly is one of the best, right in the middle of everything! We hope to welcome you back to NYC soon!

Sincerely,

Ronny Yagual
Guest Service Manager
Ryagual@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belcamp, Maryland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
95 helpful votes 95 helpful votes
2 of 5 stars Reviewed December 10, 2012

The room was tiny. Ok, I get that. It's NYC and space is at a premium. And since I was there for business, I wasnt to be in the room much anyway. The bed was HORRIBLE. I work up every morning with a terrible pain in my back and a crick in my neck. The bathroom had what appeared to be chest hair on the wall. Not in the shower where it may be excusable, but on the wall. Overall, for the rate I paid, I was extremely disappointed and will not be returning.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronny Y, Manager at Wyndham New Yorker Hotel, responded to this review, December 11, 2012
Dear Valued Guest,

Thank you for your review. I was concerned to hear about your experience with the cleanliness of your guest room. I would like to take this opportunity to apologize, as that was not the way we typically take care of our guests. We have discussed this topic with the housekeeping supervisors to ensure they double-checked the rooms, and to give the room an additional preventative maintenance cleaning if needed. I know that does not change your experience but I hope that you can feel confident that we heard your concern.

Sincerely,

Ronny Yagual
Guest Service Manager
Ryagual@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
90 reviews 90 reviews
29 hotel reviews
Reviews in 43 cities Reviews in 43 cities
104 helpful votes 104 helpful votes
3 of 5 stars Reviewed December 9, 2012

New York in December was always going to be expensive. Prices here weren't outrageous, and it is a decent hotel in a really great location.
Room sizes do seem to vary greatly, but mine was TINY - ok (just) for one person, would be a struggle with two. Double bed basically took up the whole room.
Service from staff was usually curt and basic rather than particularly friendly or helpful, but nothing really bad either.
Free wifi is good, lobby is quite pretty, elevators are fast.
The main benefit is the location - across the road from Penn Station so really easy to arrive and leave from, also perfectly located for subway and buses.
Also in the midst of some great restaurants and shops, and of course just two blocks from the Empire State building.

Room Tip: Ask about both size and location beforehand if possible
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  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
104 reviews 104 reviews
36 hotel reviews
Reviews in 35 cities Reviews in 35 cities
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed December 9, 2012

Long line at check in, but most of the staff was very nice and helpful. Our suite was pretty tiny but clean. The beds were comfortable, but the towels were small and thin. Nice view. Didnt appreciate the duct tape holding up the wall paper in our hall.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronny Y, Manager at Wyndham New Yorker Hotel, responded to this review, December 11, 2012
Dear Valued Guest,

Thank you for your review. I was concerned to hear about your experience with our hotel. We strive to accommodate all of our guests and their needs, and I was disappointed to hear about the problems you encountered. For quality control purposes and to prevent a future possible lapse in service, I would like to please request more information regarding your experience. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it.

Sincerely,

Ronny Yagual
Guest Service Manager
Ryagual@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
parker, co
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 9, 2012

We checked in the day before Thanksgiving and were fortunate enough to have Mohammed at the front desk. My husband mentioned it being our daughter's first time in New York City. We had requested a roll-away for her prior to arrival. Mohammed upgraded our room so we had additional space for her and wanted our trip to be "special and memorable." In addition, he helped with directions, restaurant suggestions and helpful parade information. I haven't seen customer service like this in a long time. Mohammed went above and beyond. We have recommended this hotel to friends and family and hope to stay there again. We had a fantastic trip.

Room Tip: 40th floor was quiet and the views speak for themselves.
See more room tips
  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ronny Y, Manager at Wyndham New Yorker Hotel, responded to this review, December 11, 2012
Dear Valued Guest,

Thank you for taking the time to review our hotel. We are so happy that our staff was able to make your stay with your family special. Mohammed is a great leader on our front desk team and always do whatever he can to make each stay special. Thank you so much for the kind words on our staff and service, great feedback like yours gives us even more motivation to strive for the best. We look forward to your return!

Sincerely,

Ronny Yagual
Guest Service Manager
Ryagual@nyhotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham New Yorker Hotel

Address: 481 Eighth Ave, 34th St & 8th Ave, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#27 Green Hotel in New York City
#37 Best Value Hotel in New York City
#132 Luxury Hotel in New York City
#159 Family Hotel in New York City
#194 Business Hotel in New York City
#199 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Wyndham New Yorker Hotel 4*
Number of rooms: 1024
Official Description (provided by the hotel):
The New Yorker Hotel is one of the most popular hotels in New York City. Come revel in the newly re-imagined grandeur of our historic hotel. Our newly renovated and upgraded guest rooms and suites deliver contemporary comforts that leave nothing to be desired for today’s business travelers. ... more   less 
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Also Known As:
New Yorker Ramada Plaza
Ramada New York City
Ramada Plaza New Yorker Hotel
New York City Ramada
New Yorker Hotel New York
Ramada Hotel New York

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