The room was tiny. Ok, I get that. It's NYC and space is at a premium. And since I was there for business, I wasnt to be in the room much anyway. The bed was HORRIBLE. I work up every morning with a terrible pain in my back and a crick in my neck. The bathroom had what appeared to be chest hair on the wall. Not in the shower where it may be excusable, but on the wall. Overall, for the rate I paid, I was extremely disappointed and will not be returning.

New York in December was always going to be expensive. Prices here weren't outrageous, and it is a decent hotel in a really great location.
Room sizes do seem to vary greatly, but mine was TINY - ok (just) for one person, would be a struggle with two. Double bed basically took up the whole room.
Service from staff was usually curt and basic rather than particularly friendly or helpful, but nothing really bad either.
Free wifi is good, lobby is quite pretty, elevators are fast.
The main benefit is the location - across the road from Penn Station so really easy to arrive and leave from, also perfectly located for subway and buses.
Also in the midst of some great restaurants and shops, and of course just two blocks from the Empire State building.

Long line at check in, but most of the staff was very nice and helpful. Our suite was pretty tiny but clean. The beds were comfortable, but the towels were small and thin. Nice view. Didnt appreciate the duct tape holding up the wall paper in our hall.

We checked in the day before Thanksgiving and were fortunate enough to have Mohammed at the front desk. My husband mentioned it being our daughter's first time in New York City. We had requested a roll-away for her prior to arrival. Mohammed upgraded our room so we had additional space for her and wanted our trip to be "special and memorable." In addition, he helped with directions, restaurant suggestions and helpful parade information. I haven't seen customer service like this in a long time. Mohammed went above and beyond. We have recommended this hotel to friends and family and hope to stay there again. We had a fantastic trip.