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Comfort Inn Manhattan: Traveler Reviews

2.0 of 5
42 West 35th Street, New York City, NY 10001-2201 (Manhattan)
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Comfort Inn Manhattan
Ranked #180 of 432 hotels in New York City
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1,021 reviews from our community

Traveler rating
    304
    437
    176
    75
    29
See reviews for
Families
283
 
Couples
299
 
Solo
33
 
Business
39
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
United Kingdom
1 review
“great hotel- fab location!”
4 of 5 stars Reviewed February 19, 2012

have recently been to this hotel with a small group. all the staff apart from one were very friendly- especially Mathew who helped organise transfers and store luggage. The bedrooms were fine and the breakfast completely acceptable. the location is great, being a few minutes from Macys!!

  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Helen N about Comfort Inn Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harold S, General Manager at Comfort Inn Manhattan, responded to this review
February 21, 2012
We appreciate comments such as yours and are pleased to know you enjoyed your stay!!!!

On behalf of myself and the staff at the Comfort Inn Manhattan we thank you for your kind words and we look forward to your next visit! Best wishes, Harold
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford
1 review
2 helpful votes 2 helpful votes
“Ideally located and lives up to its name ... very comfy!”
4 of 5 stars Reviewed February 18, 2012

Me and my daughter stayed here for 4 nights and got back this morning. I have to agree with another 'reviewer' - really comfy beds, lives up to the hotel name. This is a very comfortable, friendly hotel in an ideal location for sightseeing: Less than 3 minutes walk to Macys and around 15 mins walk to Times Square. Matt on reception made our stay extra special. ..... so helpful, kind and great humoured! Breakfast is more than adequate and again all the staff helpful and friendly. We would definitely stay there again and recommend this hotel to our family and friends. Real value for money. It wasn't even that noisy at nights.

Lisa, Chelmsford

Room Tip: Non smoking, separate bed rooms facing out at the Empire State Building.
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  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Lisa Q about Comfort Inn Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loughborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Great location, read this review”
3 of 5 stars Reviewed February 17, 2012

In regards to location it couldn't be better, with Macy's Time Square and Empire State Building within minutes walking distance could not flat at all.
Now with regards to the hotel you must remember this is a budget hotel, no frills just honest accommodation.
Staff thought out are welcoming and helpful the breakfast is acceptable as long as you like bagels or toast (hot breakfast is available at a cost) and there is free coffee or tea available however you have to get it from a machine in the lobby.

Bad bits.
Rooms are basic and beds are small. Through out the corridors there is a smell of tobacco however once in your room the smell sees to disappear. Shower is ok but tends to fluctuate between hot and cold whilst having a shower and toilet seems to get blocked easily (opps)

All in all I think you could sum up by saying that the hotel is old and could do with a little updating but as I said at the beginning this is a budget hotel and if you want posh then pay a little more and don't stay here.
All in all perfect stay for the time we were here.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Troy H about Comfort Inn Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harold S, General Manager at Comfort Inn Manhattan, responded to this review
February 21, 2012
Your comments strike the same chord over and over again in regard to our location.

Well thought out comments are always appreciated and we strive to listen and act as we hear from our guests. As a vintage hotel, we strive to keep our property to the highest level.

Thank you for staying with us at the Comfort Inn Manhattan and look forward to your next visit with us. Best regards, Harold
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Southend-on-Sea, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Excellent location-average hotel”
3 of 5 stars Reviewed February 17, 2012

My boyfriend and I stayed at The Comfort Inn Manhattan for my 30th birthday in May 2011. We chose it as it was reasonably priced and in an excellent location near to The Empire State Building, Macy's and right off 5th Avenue. The hotel was basic and dated with noisy air conditioning units that kept us awake especially when it rained. The breakfast was fair with bagels, toast, waffles, cereal and muffins. The lifts were very old and slow and it was easier to walk the stairs rather than wait for the 1 lift!! The staff were ok, the bar staff pretty rude but you expect that in ny! We did not spend alot of time in the room so it did not ruin my holiday but with no tea and coffee facilities, out dated decor, rude staff and the odd mouse we will not be choosing this hotel again!! Great location though!!

  • Stayed May 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by holidayhunter1981 for New York City
Ask holidayhunter1981 about Comfort Inn Manhattan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harold S, General Manager at Comfort Inn Manhattan, responded to this review
February 24, 2012
Thank you for your taking the time to comment on the Trip Advisor.

I, as the general manager apologize for the issues you experienced in our hotel regarding the noise in your room as well as issue with the breakfast. We take these comments seriously and I will take every step to ensure that this does not occur again. I can personally add that this is an isolated incident and again, apologize for any inconvenience this caused you during your stay at the Comfort Inn Hotel.

At this time we are conducting a study using sound machines in order to muffle the noices in the rooms. If proven successful we will be equipping all our rooms with these devices.

In regard to our breakfast presentation we have been making changes and will continue to listen to our guests feedback. We hope to see you again in the near future, best wishes, Harold

Please feel free to contact me via email if you would like to discuss this matter further.
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Northampton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“great location, noisy, dark room with view of a brick wall.”
2 of 5 stars Reviewed February 17, 2012

The hotel was in a great location and staff friendly, especially Matthew. I was staying with my husband and 16year old son (and paid for 3 adults). We were given a small dark corner room with a view of a brick wall. We requested a change of room and was offered another corner room with a slightly better view of a brick wall and fire exit, this did however have slightly more light. The only other room offered had one queen bed and a pull out sofa bed (which we had been told are very uncomfortable). With little choice we accepted the 2nd corner room and tried to make the most of our 4 night break. However we were woken at midnight from the noise in the next room which was due to an adjoining door, we could hear everything from that room, talking, laughing etc. The second night we had to bang on the wall for them to be quiet so that we could get some sleep. The beds were quite comfortable but sleep quality due to noise was poor. I did mention this to the Virgin rep whose answer was to speak to reception. Bathroom was also very cold in the mornings.
Overall the hotel is adequate if you do not have high expectations and rooms are clean enough. Breakfast is sufficient but they do run out of certain food if you are a little late down. Free coffee is good. Food at Brendans was good, didn't think food at Playwright Irish Bar was that good even with 20% discount.

Room Tip: Check don't have adjoining room if not needed. Noisy!!!!
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Comfort Inn Manhattan

Also Known As:
Comfort Inn Manhattan Hotel
Comfort Inn Manhattan Hotel New York City
Manhattan Comfort Inn
Comfort Inn New York City
New York City Comfort Inn
Address: 42 West 35th Street, New York City, NY 10001-2201
Phone Number:
Region: United States > New York > New York City > Manhattan , Midtown
Amenities:
Business Center Free Breakfast Free High-Speed Internet Restaurant Room Service
Hotel Style:
#162 Family Hotels in New York City
#201 Business Hotels in New York City
Price Range: $$$
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
This New York City, NY hotel offers the ambiance of a small European hotel. Superior amenities and features include free breakfast with hot waffles, free coffee and free weekday newspaper.Business travelers will appreciate conveniences like free wireless high-speed Internet access in all rooms and access to fax services.All spacious guest rooms have irons, ironing boards, voice mail, safes, hair dryers and cable television. In addition, many rooms come equipped with sofa sleepers, microwaves and refrigerators. Non-smoking rooms are offered.Accessibility and value are just two of the many reasons to select the Comfort Inn Manhattan. Our guests will experience personalized service from our attentive and friendly staff. The Comfort Inn Manhattan is affordably elegant. ... more   less 
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