There are numerous reviews on this site accusing the Milburn of "bait and switch" tactics, but I stupidly decided to ignore those reviews and focus on the positive ones. I needed to be in the hotel's Upper West Side neighborhood and the price was reasonable.
I reserved my "remodeled, upper floor" room from Expedia, where I unfortunately paid for my six nights in advance. My daughter and I arrived at the hotel, bone tired at about 11 PM, and were tossed a key to room 103. I told the desk person that I'd reserved an upper level room, but was told that "we never sell our upper level rooms on Expedia." Of course I phoned Expedia (who concurred that I had, in fact paid for a "remodeled, upper floor room"). Expedia phoned the desk clerk, who said that he couldn't do anything and that we all needed to convene in the morning to include the manager in this discussion.
At 1AM, my daughter and I finally gave in and retired to room 103, a dank and smelly dungeon directly behind the reception desk, where the ringing phone, floor polisher in the lobby and opening and closing of the elevator kept us awake all night. At 8:30 AM, I met with the manager, Mr. Albert Mason, who informed me that it was common practice for the hotel booking companies to misrepresent and that, take it or leave it, we were in room 103.
Expedia's people (eventually a supervisor at their corporate office) tried to reason with Mr. Mason. He wouldn't budge. He had my money and the rest be damned.
Despite having prepaid, I left the hotel and went elsewhere. Wasted the best part of a day arguing with this idiot and am pursuing legal recourse with a number of New York agencies.
Given the choice of staying at the Milburn or staying home, I'd recommend the latter.
- Official Description (provided by the hotel):
- Gracious all-suite hotel with large rooms located on the picturesque Upper West Side on a quiet residential street, close to the center of Manhattan, local restaurants, shopping and theatres, with free continental breakfast, exercise room, free WIFI, kitchenettes in every suite - great for families. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Expedia, HotelTravel.com, Hotels.com and Agoda so you can book your The Milburn Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Milburn Hotel New York City