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“Watch for concierge recommendations” 5 of 5 stars
Review of Hilton Garden Inn New York West 35th

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Hilton Garden Inn New York West 35th
3.0 of 5 Hotel   |   63 West 35th Street,, New York City, NY 10001   |  
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Ranked #62 of 459 Hotels in New York City
Falmouth, NS
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“Watch for concierge recommendations”
5 of 5 stars Reviewed July 15, 2013

Great location. Room was fine. Concierge tried to up-sell us to the 72 hr. on the hop-on and hop-off tickets which we knew we would not need or use. Also recommended that we take their car recommendation for a $75 trip to LaGuardia. We had already done our homework on that as the cab ride in was only $37. Cab ride out was only $39 to LG and a note in the cab cautioned about hotels recommending the "black" cars that are not regulated and can charge whatever they want.
Would definitely stay here again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, Manager at Hilton Garden Inn New York West 35th, responded to this review, July 22, 2013
Hello abdcfish,

Thank you for taking the time to post of your stay and for the 5-star rating. We are happy you enjoyed the location and the rooms. Please note that the car service we partner with through the hotel is a licensed company that does have set prices in advance. We look forward to seeing you on your next trip to New York!

Best regards,
Joseph D'Angelo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,055 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (636)
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Kitchener, Canada
Senior Contributor
44 reviews 44 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed July 15, 2013

Just making a booking at this hotel proved to be a hasel. We ended up booking elsewhere. Also, their refundable and non refundable policies are unclear. Made the simple task of booking a hotel room a 2 day, multiple phone call stressfest.

Stayed July 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joseph D, General Manager at Hilton Garden Inn New York West 35th, responded to this review, July 22, 2013
Good afternoon Sarah H, Please accept our apologies for any trouble you experienced while trying to book a reservation with us. If there is anything I can assist with at this point or can help you with bookings in the future, please do not hesitate to contact me directly.

Best regards,
Joseph D'Angelo
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east longmeadow, United States
1 review
5 of 5 stars Reviewed July 15, 2013

Very good staff, helpful and friendly in every way. Be sure to stop by the bar and visit Sean. Great service and great stories. Very comfortable room. The location is perfect, close to everything and 1 block from Penn Station. Restaurant was nice with good service. We travel to nyc a lot and will definitely come back to the Hilton Garden Inn.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 14, 2013

The hotel itself was good but the conceirge service of Hilton Gdn Inn, City Experts, led us astray in three areas: 1) Jersey Boys tickets at August WilsonTheater, tickets were not ready for pick up despite advance booking and follow up the day before. What a sinking feeling seeing all others pick up their tickets while your on a cell phone calling conceirge. 2) City Sightseeing 4th of july fireworks cruise, no queue management of lines, people pushing and cutting in lines, sitting outside for over an hour in the hot sun. Boat itself, dirty, dirty restrooms, too loud music blasting, and long lines for hot dogs. 3) All day city tour....the group was left out in the rain at Little Italy with the bus door closed, dropped off at the top of the rock with no tickets....had to wait an extra two hours past tour ending time to see the observation deck.

Tried to remedy with the hotel and Hilton honors....over a week has passed with no results. One would expect that the conceirge service would not fail and if they did to make good....apparently Hilton Gdn Inn views us as dixie cup customers. Use them once and throw them away. The hotel is the prime and city experts is the sub....the prime should answer for their subs.

Room Tip: Go with caution on any products from this hotels conceirge sve,cityexperts, especially theater ticke...
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bentonville, Arkansas
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
100 helpful votes 100 helpful votes
5 of 5 stars Reviewed July 13, 2013

All the good reviews on this property are spot on. Rooms are very nice, 10 rooms per floor, 31 floors. Request floor 26-31 with a city view to see views like these. Plenty of shopping and food within a block. Subway is 5 steps from front door - only $2.50 per trip so definitely the best transportation option. Concierge was very helpful everytime we inquired, even getting same night reservations. We love this hotel and waiting for an elevator to get to the 26-31st floor is worth the wait!!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Woodbridge, VA, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 12, 2013

I can be critical of hotels, and honest when I say that certain hotels were just 'okay.' This hotel was GREAT! The rooms were clean, the staff was SUPER nice and helpful, there were no long lines to check-in or out, and we were given a room 3 hours BEFORE regular check-in time (a King room looking out at the Empire State Building). The hotel is SO close to a subway stop, and within walking distance of so many restaurants, Times Square, etc. The only drawback was how long you have to wait for the elevators, and they were a bit small. Otherwise LOVED this hotel and will stay here each time we visit NYC as long as the prices stay decent!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
75 reviews 75 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 11, 2013

This Hotel was an outstanding value for us. We stayed three nights on a recent trip after finding a deal on Booking.com. The room was very clean and modern. It was a little tight, but we didn't spend much time in the room. The staff was very helpful and friendly. The overall location is great. It is near Herald Square, Macy's, the Metro and Times Square.

Room Tip: Make sure to check Groupon for deals on parking for the hotel. The overall rate in Manhattan is near...
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New York West 35th

Address: 63 West 35th Street,, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service
Hotel Style:
#20 Business Hotel in New York City
#56 Romantic Hotel in New York City
#60 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn New York West 35th 3*
Number of rooms: 298
Official Description (provided by the hotel):
Ideal Midtown location with COMPLIMENTARY amenities including Internet, fitness center, business center & more! Hilton Garden Inn New York/West 35th Street was built in 2009 and is perfectly located in Midtown Manhattan just steps from some of New York's best attractions including the Empire State Building, world-famous Macy's at Herald Square, Times Square, Broadway theaters, Fifth Avenue shopping and Madison Square Garden/Penn Station. Located on West 35th Street between 5th and 6th Avenues, this ultra-modern hotel is close to many restaurants, lively nightlife, sightseeing and New York City’s best shopping. The hotel is walking distance to all major subway lines and is convenient to Jacob Javits Convention Center, Port Authority Bus Terminal, Grand Central Terminal and all (3) area airports.The hotel features 298 newly built, contemporary guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY amenities include high-speed lobby and guestroom Internet access, 24-hour Business Center, 24-hour Fitness Center, morning coffee and tea in the lobby and USA Today®. Additional onsite amenities include The Great American Grill (located in the hotel lobby and open daily for breakfast), lobby lounge with flat-screen television, evening room service, 24-hour Pavilion Pantry (stocked with your favorite snacks, drinks & toiletries) and Concierge/Theater Ticket Desk. The hotel is 100% non-smoking. Self parking is available. The hotel allows service pets. ... more   less 
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Also Known As:
Hilton Garden Inn New York West 35th Hotel New York City

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