This hotel looked great on the surface, good location, great views and nice amenities but once you dive deeper you'll find the appeal is only skin deep.
A variety of issues meant our stay was cut short, we lost a night's sleep, a day out of our vacation and soon we were force to find a suitable hotel for the rest of our trip during a very booked week.
Poor craftsmanship and maintenance meant scalding water came out of the bathtub, hot water out of the shower caused the smoke alarm to activate (with a disheartening lack of response to the alarm or our safety from the front desk) and bathroom design that causes shower water to wet the entire floor making it very slippery.
Surprisingly for a newish hotel, the rugs were already filthy with stains, the weatherstripping around the wood wall feature was peeling off in the 3 rooms I was in, tiles were chipped and curtain rods broke... no insulation between rooms means you hear your neighbor moving their drapes. Hope you didn't bring a lot of clothes because there's virtually no closet space and about 3-4 hangers, make sure you get one at least with the four 8"x8" shelves.
WC has no storage, no lock and a huge gap in the hinge side... meaning make sure there's toilet paper in there first since housekeeping doesn't replace it, and expect no privacy since the design and construction telegraphs every sound.
Speaking of sound, don't stay on the "Superior" side if you want any rest, you'll be right above this gem of a noise maker called the "Brass Monkey" that's open till 4am. Yes that wonderful build quality I told you about before means you'll hear every hoot, holler and bass note that comes out of their outdoor section. You might get lucky with the noise in the "Deluxe" rooms further down on the other wing but don't bet on it, I could hear the racket from a 17th floor "Superior" room. Watch out for rooms near the elevator and ice machine, you'll hear them all night long as well.
They have a restaurant and a bar but I never got to try either, we got turned away because it was booked for a private event and filled with overspill respectively. Note to hotel, tell your guests when it's booked so they don't rely on coming back for a bite.
The staff tried to help but honestly, they don't have the tools to fix what's fundamentally wrong with this hotel. If you can deal with all of the headaches of this hotel, and there is A LOT OF THEM, about the only redeeming quality is the view.
- Official Description (provided by the hotel):
- Located in Manhattan's thriving Meatpacking District, the latest in hotelier Andre Balazs' collection of Standard Hotels stands commandingly above The High Line, the former elevated railroad undergoing redevelopment as a public park. 338 guest rooms on 18 floors, The Standard, High Line boasts unparalleled views of the Hudson River and Lower Manhattan, full business amenities, extensive event space and a state of the art fitness facility. ... more less
- Reservation Options:
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- Also Known As:
- The Standard New York Hotel New York City
- Standard New York City
- The Standard New York City