We went to the Standard dressed in our trendiest of outfits on a Saturday afternoon seeking some top of the line champagne to toast in my 54th Birthday.
Upon entering the hotel, we were not greeted by any staff member at all and did not receive any sort of welcome or directions to where we wanted to go. Luckily I had done my homework and having been to the Standard LA, I knew what to expect.
We were very well dressed and accessorized (Dolce & Gabbanna Pants, Gucci Shirts and Prada Shades on one of us and Dior Homme on the other with the latest Louis Vuitton Shoes and watches. Knowing how label conscious this hotel and their restaurants/lounges tend to be, I made sure we were beyond their dress codes and felt great finally having an opportunity to visit this hotel and lounge.
It was mid afternoon on a Saturday afternoon and arrived in a chauffeured Bentley. I thought this would be way more than enough to gain admittance to this trendy and chic outpost of the legendary hotel and lounge.
We had our driver for the weekend drive up to the front door and while others were immediately welcomed by the valet and bellmen, for some reason we were passed by in favor of a group of South Americans in a Lincoln Town Car.
No one opened out door so our driver got out and opened the door for us looking around for someone to help direct us to the Top Of The Standard where we had hoped to order their most expensive bottle of Champagne.
Thinking they might have been too busy to do so, we escorted ourselves into the lobby of the hotel looking around for someone to guide us to the lounge. After a few minutes of looking around, I walked up the the Concerge and asked where the elevator was to the TOTS lounge. Instead of a welcome, all we got was a finger pointing to the elevators. I asked on what floor it was located and was told in a sharp manner "Well, it is THE TOP....take a guess!!"
We went to the elevators where we found a bell man coming down and we stopped him and asked the same question. FINALLY we were greeted by a warm and sincere smile by a very attractive and attentive young man who held the elevator door and who reached inside and pushed the button to get us to the lounge. Before the door closed we asked if it would be a problem getting past the door men to which he answered, after glancing at how we were dressed and said "not a problem at all gentlemen, have a good time."
So off we went to the top floor thinking we were finally going to see what a lot of our LA based friends were telling us about this place.
We got off on the floor and proceeded to walk down the hall to what were obviously the bathrooms. We went in walking past the three attendants who were manning the door....One overly tanned and snooty looking man and two very young and slim women who did not stop talking to each other while we looked towards them for acknowledgment of our arrival.
That did not happen, so it was off to the restroom to freshen up before we went into the lounge.
After assuring each other we were looking our best we then sauntered up to the desk and waited while they stopped laughing at an inside joke before the overly burned man looked up and sternly asked "Yes?".....YES?????
I said "I neglected to reserve a table in the lounge, but it is my birthday and we would kill for a bottle of La Grande Dame right now."
We stood in total silence as the two women looked at each other and the man looked us up and down before saying..."well, without a reservation, I am not sure that is going to be possible."
I just stood there staring at him and finally said to him "You will have to excuse our appearance (not that I needed to but I did not know what else to say, followed by "it is so hot outside I hope we are dressed appropriately."
He then looked down at his book and back up to the women who did not say a word and just looked at each other.
Thinking is there something wrong with our appearance, I asked "the lounge is open correct? we have been referred here by the LA Standard and was told you would have La Grande Dame ready for me as it is my 54th.....' in a friendly, joking manner.
He then looked at me with sarcasm and said "well we appear to be at full capacity right now but we do have a lobby lounge downstairs...perhaps you would like to try there first".
At that second, three men and two women dressed in sun dresses and cargo pants came out of the lounge and I happened to look in to see a bar not totally full with tables not occupied and empty bar stools just waiting for patrons.
The man behind the desk seemed to stutter and looked beyond me as though there were someone behind us which there wasn't before saying in a very curt manner "I am sorry but I don't think we will be able to accommodate you right now perhaps you might want to try back a little later".
OK I had had it and walked over to the door and opened it wide to show him a lounge not even half full of patrons all not dressed as nicely as we were, before looking at him and saying "REALLY....you cannot accommodate two people with your lounge not even at half capacity?"
Again he said in a more forceful tone not looking up from his book "perhaps you might want to try the downstairs bar or the grill to see if they might care to accommodate you if you want."
I thought for a second, just go in the lounge and take a seat at the bar.
But then thought, probably not a good idea to go where we were not wanted in the first place.
I then closed the door and reached in my pocket to pull out a hundred dollar bill and waved it in front of his face before placing it back in my pocket with his eyes following it all the way down to my pants pocket and said to my well dressed friend (with his Black AmEx card) "Yeah I guess you are right, we don't really want to be where we can't be accommodated do we?"
And with that we turned around and started to walk away only to hear "Sir, perhaps I could find you a table along the windows....", but we just walked over to the elevator with him right behind us saying, "I must have read the reservations wrong and I recall we did have a few cancellations".
Gone to never return.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.