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“Awful Hotel!!!!!!!!!! Do Not Stay Here!!!!!!!” 1 of 5 stars
Review of The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member

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The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
3.0 of 5 Hotel   |   449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018   |  
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Ranked #254 of 457 Hotels in New York City
Boston,MA
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
“Awful Hotel!!!!!!!!!! Do Not Stay Here!!!!!!!”
1 of 5 stars Reviewed May 15, 2008

We stayed in The Gem Hotel in May and it was awful. We have specifically requested to be put on as high of the floor as possible, yet when we arrived we were put in the basement! We were hoping to at least have natural light in our room!
We called in to check on our room weeks before and were told that our requests will be met, yet when we arrived we were extremely dissapointed. If I was looking for a place to stay in Manhattan, this would be my last choice.

  • Liked — Location
  • Disliked — Willigness to fulfill requests. Did not meet expectations.
  • Stayed May 2008, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshleyGrogg, Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review, August 8, 2008
Here at The Gem we do our best to fulfill all special requests. However we do encounter situations where we cannot fulfill the requests of all guests in the hotel. I am sorry that this happened to be one of the rare instances where we were not able to fulfill all the requests.
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396 reviews from our community

Traveler rating
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    34
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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Istanbul
1 review
4 of 5 stars Reviewed May 1, 2008

We stayed 2 nights in GEM and we were very pleasent when we left the hotel and New York.We were going to stay 2 nights more but the hotel was full and we had to leave New York early.It was the first time for me and my brother to visit New York and we just came across a hotel when we were looking for a good-one.The room was very clean though it was small but for two it was ideal.The bath and the beds were soooo clean.Also thanks a lot for everything to the manager of hotel,i think,Javier and to Vanessa.

Stayed April 2008
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Malmo, Sweden
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed April 3, 2008

This hotel is pretty new and Choise hotels resently took it over from Howard Johnson. The Room at 10th (top) floor was modern and not to small for a city hotel. Very nice to have a fridge cofeemaker and a microwave in room! The TV was a HDTV (first hotel we been to) but the picture quality was not good even on HDTV channel so something has to be wrong.
Were welcomed by two bottles of drinking water, nice but why not two bottles each day. Feels cheap...
The staf is helpfull and the only thing to complain about was the cleaning, there was a shampoo bottle on the floor, next to the bed when we arived and it was where then we left and the coffee wasent replaced in three days.
Free internet, yes but You need to bring a computer. Should be standard on every hotel to have a computer in the lobby for the guests to use.

  • Liked — Situation
  • Disliked — Cleaning
  • Stayed March 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshleyGrogg, Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review, August 8, 2008
Thank you very much for bringing to our attention the items that we can improve upon. We are constantly working to better our service and these concerns will be addressed and corrected. I want to apologize for your inconvenience and thank you for your feedback.
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Singapore, Singapore
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 25, 2008

We booked this hotel after checking the Choice Hotel website and was impressed with this little gem. The rooms are small but reasonably-sized by New York standards, we have stayed in much smaller and narrower rooms! There was obviously a lot of thought put to the design to make it a more stylish boutique hotel. It has amenities that were more suited to higher-end hotels, such as bathrobes and flat screen TVs. The rooms have soothing color schemes and large, clean bathrooms. The windows are double-paned which is a bonus. The hotel was quite quiet, although you would hear people talking out in the hallway, but fellow guests were quite respectful, so there was no trouble at all. There was free internet access in the room, which we appreciated a lot. The staff were very friendly and helpful, especially one of the managers, David, and another front desk staff, Scott.

The only very small downside is the location of the the hotel, which is a little further out from the main thoroughfare, as it was closer to 10th Avenue. But it was still a quick 5 min walk to the subway and probably less than 10 minutes from Herald Square and Macy's, and Restaurant Row.

We paid only about $140 per night for a queen-room, which was an absolute bargain in Manhattan. We would definitely recommend this to others.

  • Stayed February 2008, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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London, United Kingdom
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 14, 2008

After a very stressful start (my friend left her handbag in the taxi) this place turned out to be worth every penny. Its a little far to the nearest subway (2 blocks or 5 mins) but right next to a garage where there are loads of taxis idling about!

The room was good with a large TV, a window and a decent sized en-suite. There were lovely little touches like feather mattress toppers, duvets, pillows, cotton robes and plenty of towels. The room was about 3.5m square with two double beds (a double double) and contained 2 phones a bedside cabinet with ipod radio alarm, desk and coffee maker. Everything you need (I think it even had a data port).

The staff were very helpful and supportive after the bad start. They were able to tell us the correct (rather than closest) police station to go to and let my friend use the reception phone when there were problems with the room phone. Thay also were able to recommend a good diner nearby as the hotel does not provide breakfast.

I have stayed in different hotels and hostels before in New York and can honestly say that this was the best one so far.

  • Liked — Brilliant staff, quiet location and lovely room
  • Disliked — noisy heater and two blocks from subway
  • Stayed February 2008, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 21, 2008

We used reward points to pay for the room so for all practicle purposes, it was free. Three nights. We were given one of the two first floor rooms, right next to the elevator and close to the desk. You could hear the phone ring all night / morning and talking in the lobby, especailly in the middle of the night. No view out the window. We are guessing that giving us that room had to do with it being a "free night stay." Room was pretty clean (except the in-room fridge/freezer which was nasty) when we checked in but no tolet paper. Not a single square. Room was a bit small. We had a king sized bed with about 2 feet of space around the sides and foot of the bed. Bathroom was averaged sized.

They are conveniently located if you are going to a game or a play but the street was a big scary at night. We arived on Friday night and there were several individuals hanging out in front of the church across the street. We were told it was a soup kitchen type of place. After you walked about 2 blocks and got more onto the beaten path, the scene changed a bit and you felt less isolated.

Besides the location, my complaints are that our room was not made up when we got back on Sunday evening and that we did not get our wake up call the morning we had to catch our flight.

Their site lists that they have a "VIP/Concierge Desk" and a "tour desk" however we could not find it. We could only get an approximate location for Madison Square Garden (about 7 or 8 blocks away) out of the girl at the desk and a map when we asked about the subway location.

Don't get me wrong. I would probably stay here again with points since we used the money we saved elesewhere on our trip and we realized that we were not going to a resort however if I was paying out of my pocket, I would see what other options I had cost-wise. If you are just looking for a place to sleep and shower, this works however if you are looking for a place to hang-out, you might want to reconsider.

  • Liked — Clean
  • Disliked — Servie, Location
  • Stayed January 2008, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AshleyGrogg, Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review, August 8, 2008
Thank you for your feedback. The issues with the directions are unacceptable and will be immediately addressed. I am glad that you did enjoy your stay overall and I look forward to the opportunity to serve you in the future.
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Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 14, 2008

This hotel was pretty cheap for the area that it was in. It's about a 5-8 minute walk to the subway, I also walked relatively close to the Rockafeller Center and then Times Square was nearby. A 2 minute walk away is a lot of places to eat and a nice breakfast diner place.

The street it's on though is kind of a scary one, and I was recommended not to walk alone there at night, so that kind of made things complicated... I had to taxis back all the time because I came in late and didn't want to ride the subway (which I would not recommend taking at night either). But for the price, I mean, it's decent.

The room itself was rather clean. So small, but I was traveling alone so it was fine. I had 2 beds though. It would be fine for a couple, would not recommend for a family stay!!! There's only like 4 or 5 rooms per floor and I think there were 5 or 6 floors. It was very quiet. The staff was friendly and overall I'd recommend it to solo travelers, couples wanting something cheap, or like students traveling.

P.S. Nice TV, there's an i-pod hookup in the clock, and the beds were super comfy~ 5 pillows on each of my beds!

  • Liked — Cleanliness
  • Disliked — The street it was on
  • Stayed December 2007, traveled solo
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member

Address: 449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#151 Romantic Hotel in New York City
#167 Business Hotel in New York City
#253 Family Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member 3*
Number of rooms: 39
Official Description (provided by the hotel):
Free Wifi. The GEM Hotel Hudson Yards/Midtown West is ideally located in "your corner of the world." We provide boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in Manhattan Midtown West, just two blocks away from the Jacob K. Javits Convention Center. Guests are within walking distance from all that Midtown Manhattan has to offer, including world-famous restaurants, night clubs, art galleries, shopping and more. The hotel is three blocks away from New York City's subway system and within close proximity to both Penn Station and the Port Authority of New York and New Jersey.The GEM Hotel Midtown West offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and boast flat-panel LCD televisions, iPod docking stations, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at this New York hotel, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. You can also tour Manhattan with our GEMwalking tours.The GEM Hotel - Midtown West, an Ascend Collection hotel, is a sanctuary of luxury in a trendy Manhattan neighborhood. Guests will feel truly ensconced in an elegant, private and boutique atmosphere. ... more   less 
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Also Known As:
The Gem Hotel-Midtown West Hotel New York City

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