We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good mid-town location” 4 of 5 stars
Review of Doubletree Hotel Chelsea New York City

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Doubletree Hotel Chelsea New York City to your Saves list
Doubletree Hotel Chelsea New York City
4.0 of 5 Hotel   |   128 West 29th Street, New York City, NY 10001   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Save w/ Bed
Ranked #272 of 459 Hotels in New York City
Pittsburgh, Pennsylvania
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Good mid-town location”
4 of 5 stars Reviewed November 5, 2013

As some of the other reviewers have noted, the room was small. However, it was nicely decorated and they made good use of the space. We got there after midnight due to a delayed flight. They still had a warm cookie for us and upgraded our room to one with a view of the Empire state building. We did not hear much outside noise even though we were close to the elevator. The fans in the room were a bit loud though, maybe because of the small room. The staff was very helpful. We didn't eat in the restaurant. There were plenty of places to eat within a reasonable walking distance, although mostly in the casual genre. It is close to Madison Square Garden and Penn Station. We would stay here again.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 18, 2013
JoPittsburgh, thank you for staying with us during your recent visit to NYC, and we are glad we could still present you with a warm cookie on your late arrival, and upgrade your room. Our helpful staff hopes to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,074 reviews from our community

Traveler rating
    308
    439
    206
    82
    39
See reviews for
237
276
110
256
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Williamstown, Vermont
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 3, 2013 via mobile

We stayed at the Doubletree in Chelsea for the first time we stayed here because of it's convenient location Broadway the rooms were extremely small but that is normal for downtown and the staff was excellent and everything was very clean the hotel could use a freshening but the location and the incredible staff more than make up for the lack of luster and show

Stayed October 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 4, 2013
TruckinWithJerry, our staff will be quite pleased to know that they were able to meet your expectations of service, and that you enjoyed the location of the hotel. We are also happy to know that you found it to be a good value, and hope you will come back next year after we have replaced carpets and wallpaper in all of our guest rooms to experience how we are freshening our hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 1, 2013

Despite good location will avoid this hotel in the future. Small room, noisy neighbor, little food or drink all for a price that was way too high. On the plus side, location very convenient whether heading up or downtown. Plenty of subways and cabs. Easy walk to museums.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 4, 2013
Walter P, thank you for letting us know about your recent experience at our hotel. We are glad you enjoyed the location, but are very sorry to know that you had a noisy neighbor while staying with us, and did not feel that we provided a good value for you. We do our best to make sure that our guests have a good experience while staying in New York and hope you will let us know if there are any improvements we can make so that you would consider staying with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reykjavik
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 31, 2013

The location of this hotel is quite good. The restaurant is small but food is good. The room I got was a little too small and the desk chair way too low for the desk. Options are limited in New York when you are a smoker and I guess a second class as such. But at least this hotel still has smoking rooms. In a perfect world, there would be a balcony or a terrace one can go to. I find this hotel too expensive for what you are getting but will stay there again.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 1, 2013
Thank you so much for your review of our hotel on TripAdvisor! We have gone to a completely non-smoking hotel since you stayed with us, and have new desk chairs also. We look forward to seeing you again, a year is too long!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, utah
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 31, 2013

Great location and friendly staff. Rooms were clean but teeny, tiny and beds were small. No area in room to walk around if more than 1 person sharing. 12th floor had lots of street noise. Hallway rugs didn't look clean. No coffee in lobby. Pleasant stay but by no means great.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 1, 2013
Irene M, thank you for your review of our hotel on TripAdvisor, and we are glad you liked our location, and friendly staff. We are sorry that our hallway carpeting was not up to our usual standard and can assure you that we are addressing this issue. We hope you will give us another chance, and return soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OLMSTED FALLS
2 reviews
4 of 5 stars Reviewed October 28, 2013

A great location and good service for the price. Elevator is slow so get a low floor. Restaurant had excellent food. also had a good workout room. Close to trains, High line, Macys and other mid-town attractions. Rooms were typical for NY. Bed was comfortable and room was very quiet. cleaning staff was good and pleasant.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 1, 2013
We appreciate your kind words, Christine R, regarding our location, service, restaurant, and Fitness Room. We share these reviews with our team, and they mean a lot! Please visit us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 26, 2013 via mobile

This was my first time here as other hotels were so expensive. The room was clean and nice but small but he that is NYC for space. The cable service I love as there was so much choice here. View to the Empire State Building was good.

Breakfast is basic and I was not happy that the cutlery was still dirty and had dried up cereal on the spoon. The workers in the restuarant seemed to be stretched so service was poor. Front desk was good. Overall a nice hotel and perfect location from Penn Station.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 28, 2013
Our team appreciates that you took time to write a review of our hotel on TripAdvisor after your recent visit, and thank you for your constructive remarks. We are very glad to know you loved the cable service and view of the Empire State Building. We apologize for your experience in our restaurant and please know that we have changed our staffing in the mornings to better accommodate our guests. Our dining staff will pay more attention to the state of cutlery placed on tables, and hope you will return to experience our improved service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Doubletree Hotel Chelsea New York City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree Hotel Chelsea New York City

Address: 128 West 29th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#148 Luxury Hotel in New York City
#179 Family Hotel in New York City
#220 Business Hotel in New York City
#224 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Chelsea New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Priceline, Cheap Tickets, HotelTravel.com, Orbitz, Hotels.com, Agoda, TripOnline SA, Odigeo and Tingo so you can book your Doubletree Hotel Chelsea New York City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City

Owners: What's your side of the story?

If you own or manage Doubletree Hotel Chelsea New York City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.