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“Doubletree chelsea” 4 of 5 stars
Review of Doubletree Hotel Chelsea New York City

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Doubletree Hotel Chelsea New York City
4.0 of 5 Hotel   |   128 West 29th Street, New York City, NY 10001   |  
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Ranked #273 of 457 Hotels in New York City
OLMSTED FALLS
2 reviews
“Doubletree chelsea”
4 of 5 stars Reviewed October 28, 2013

A great location and good service for the price. Elevator is slow so get a low floor. Restaurant had excellent food. also had a good workout room. Close to trains, High line, Macys and other mid-town attractions. Rooms were typical for NY. Bed was comfortable and room was very quiet. cleaning staff was good and pleasant.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 1, 2013
We appreciate your kind words, Christine R, regarding our location, service, restaurant, and Fitness Room. We share these reviews with our team, and they mean a lot! Please visit us again soon!
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1,065 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 26, 2013 via mobile

This was my first time here as other hotels were so expensive. The room was clean and nice but small but he that is NYC for space. The cable service I love as there was so much choice here. View to the Empire State Building was good.

Breakfast is basic and I was not happy that the cutlery was still dirty and had dried up cereal on the spoon. The workers in the restuarant seemed to be stretched so service was poor. Front desk was good. Overall a nice hotel and perfect location from Penn Station.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 28, 2013
Our team appreciates that you took time to write a review of our hotel on TripAdvisor after your recent visit, and thank you for your constructive remarks. We are very glad to know you loved the cable service and view of the Empire State Building. We apologize for your experience in our restaurant and please know that we have changed our staffing in the mornings to better accommodate our guests. Our dining staff will pay more attention to the state of cutlery placed on tables, and hope you will return to experience our improved service.
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Arlington, Virginia
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 24, 2013

You can't beat the price for a Midtown hotel within three blocks of Penn Station. It was easy to get our luggage up to the room. The room was very nice and we even had a view of the Empire State Building. Internet service was reliable. Simple and comfortable -- we had everything we needed. The only drawback was the cockroach that greeted us when we entered the room (we killed it immediately). Perhaps it was attracted by the yummy warm DoubleTree cookies? It's Midtown, so perhaps it goes with the territory, and, we only saw one. But if they'd get that under control, this hotel would be perfect.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 28, 2013
MacFamily 4, thank you so much for providing us with your honest feedback after your visit, and for being so gracious! We apologize for the experience you had upon entering your room, and assure you we have weekly pest elimination service to prevent experiences such as the one you had. While it's uncommon, we will make sure our pest control company is aware of this as we take it very seriously. We want to welcome our guests with a warm smile, gooey delicious cookie, and a clean room, and hope you will allow us to do that for you and your family on your next visit. We are glad to know that you enjoyed your stay in spite of this, and that our hotel provided everything you needed!
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Tampa, United States
2 reviews
5 of 5 stars Reviewed October 24, 2013

I go to NYC one week each month for work. I've tried a lot of different hotels, and this one is the best. It's quiet, safe, near a subway stop, close to my office, excellent room service, nice breakfast, gracious and helpful staff. I've never had less than a great experience here.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 28, 2013
Claire B, it is gratifying to know that you chose our hotel out of the many in New York City for your regular business trips. For us, this means we are doing our job in making you feel welcome, and that we are anticipating your needs! We are glad we get to welcome you back soon, and regularly!
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Calgary Alberta Canada
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed October 23, 2013

Great location,nice property and the staff were awesome. Close to attractions subway ect.I would recommend this property to all. Nice, clean beds were very comfy. There's lots of places to eat close by. i would for sure stay here again on my next visit to NY

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 28, 2013
We appreciate your TripAdvisor review of our hotel, and our staff thanks you very much for your awesome comments! We are always happy to know that guests appreciate the convenience of our location, and the comfort of our Sweet Dreams beds. There is so much to see in New York City, we hope we will see you again very soon!
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Kailua Kona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2013

Great location, customer service, everything I can think of but the rooms were a little small. Had a great experience here with my two daughters for a girls week in NYC. Felt very safe in this location and had a wonderful experience.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 28, 2013
Konagecko, it's a long trip from Kona, so we are happy to hear you and your daughters felt safe staying with us, and that you had a great experience! We hope another week in New York is in your future and that you will stay with us!
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Williamsville, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 21, 2013

The location is great on 29st near 6th ave. And the staff is great. Those are the only positive things I can say about this Double Tree hilton. The rooms are the size of a small box. The rug was stained. the elevators are tied up with hotels guests and service staff because there is no other service elevator. For $400 per night, there's many other NY hotels better to stay.

  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 22, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor and Hilton. We appreciate your honest input and apologize the comfort of your stay was disrupted by our full house and the condition of your carpet. We are replacing all of the carpets and wallpaper in our guest rooms in January, as we are constantly striving to improve our product. We do our best to maintain the quality in the meantime, to ensure every guest feels valued and welcomed. We hope you will return to stay with us so we may better demonstrate our commitment to quality and to your satisfaction.
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Additional Information about Doubletree Hotel Chelsea New York City

Address: 128 West 29th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#148 Luxury Hotel in New York City
#179 Family Hotel in New York City
#223 Romantic Hotel in New York City
#224 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Chelsea New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
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Also Known As:
Doubletree New York City

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