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“Great staff” 5 of 5 stars
Review of Doubletree Hotel Chelsea - New York City

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Doubletree Hotel Chelsea - New York City
4.0 of 5 Hotel   |   128 West 29th Street, New York City, NY 10001 (Chelsea)   |  
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Ranked #309 of 466 Hotels in New York City
Newburgh, NY
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great staff”
5 of 5 stars Reviewed November 12, 2012

I booked a rewards stay for a Saturday night at this hotel after reading the reviews. My husband and I were greeted upon arrival and soon after we entered our room, the front desk called to ask if everything was in order. The hotel is close to a subway station and walking distance to the Empire State Building and Macy's. We stopped at the lobby bar before meeting family for dinner and it was happy hour. The bartender was friendly and attentive. We needed a taxi and a hotel staff member assisted us. On our departure, the maid greeted us and wished us a safe trip.
Yes, the room was small but it was clean and the furnishings were updated. The elevators can be crowded if you are in a hurry. There is free wifi and coffee maker in the room.

Room Tip: Corner room.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mint2654
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, November 16, 2012
mint2654, thank you for spending a Saturday night with us! We love hearing that the bartender, maid and other staff were helpful and friendly. We look forward to seeing you again very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,412 reviews from our community

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New York City, New York
2 reviews
2 of 5 stars Reviewed November 9, 2012

i have stayed at a number of Hilton properties in this neighborhood, and this is the worst by far. The rooms are teeny tiny, even by Manhattan standards. Although I understand that the hotel is only a year or so old, it is already very shabby and worn. The cheap construction also means that the rooms are very noisy. The location is excellent if you want to be close to some of the tourist attractions, but the dining and entertainment choices close by are extremely limited.

  • Stayed November 2012, traveled solo
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank RBC997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, November 16, 2012
We’re very sorry you were disappointed in your recent experience at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the look and feel of our rooms as well as the noise issue encountered. Your comments will help us to improve our guest experience moving forward. We hope you’ll consider staying with us again should you return to the area in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 9, 2012

Quite pricey but to be expected anywhere you stay in New York.
Clean and tidy room - hotel very standard (nearing outdated decor), and really just fit for purpose (use as a base and then return to sleep at night). Beds were really comfortable. Free wifi in the rooms. Great location. Plenty of Duane Reades and coffee & bagel shops just around the corner for food, coffee and personal items.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank acreative78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, November 16, 2012
Thank you for your review of our hotel. We are happy to say that we will be completing projects in the beginning 2013 to freshen the look of the hotel. We hope you will stay with us again, and let us know what you think. We are glad that you found our rooms to be neat and tidy, and look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 5, 2012

....Neat hotel with smiling and polite staff.
This hotel is well place to visit the whole of Manhattern.
The roon had a great view of the Empire State building and was kept clean and tidy by the room staff.
My husband enjoyed his birthday gift and his first visit to a great city... including the lollipops by the lift.
Brilliant! Thanks to all the staff

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Michele K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, November 7, 2012
Michele K, we are so glad you and your husband chose our hotel to celebrate his birthday, and even happier to know that he enjoyed himself. Thanks for complimenting our smiling staff. We wish your husband many happy returns, and hope that some of them will be spent with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New London, Connecticut
1 review
5 of 5 stars Reviewed November 4, 2012

Giselle, Nick and the entire front desk staff were great!!!
Giselle knew that I wanted a bottle of water when I came in... One day she had to leave early and told Nick; I walk in and to my pleasant surprise Nick gives me a water with the note from Giselle that she would see me tomorrow.

Room Tip: Higher is always better in NYC
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, November 7, 2012
Jay F, thank you for mentioning our staff by name, and we are so glad they made you feel welcome. We do our best to provide a great experience and it makes everyone here happy to have their efforts recognized!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg, Virginia
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed October 29, 2012

Had a recent trip to NYC for a wedding at Chelsea Piers and stayed at this hotel. Very quiet and easy walk from train station. Also centrally located to dining. Did have a problem getting a cab at rush hour. Rooms were small, but clean and comfortable. Front desk service was terrific.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank hkabbott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, November 7, 2012
hkabbott, thank you so much for your review, and your great comments on our Front Desk Staff and clean rooms. We hope you enjoyed the wedding, and return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 22, 2012

I travel to the City on average about four times a year so I do know a bit about NYC hotels and what to expect. On this trip, I came to the City with my 17 year old daughter and her best friend to your my daughter's college, FIT. I chose this hotel primarily based on the great reviews and because it was two blocks from the school. I honestly am shocked that this hotel received such high ratings from previous guests. For the same price, I have stayed on previous recent trips at The Standard, Hotel Giraffe, The London, The Westin Times Square and for a little bit more , The Grammercy Park Hotel. The Hilton DT Chelsea was disgusting, I couldn't walk in my room without wearing flip flops, the noise from other guests coming and going and the loud banging from outside kept me up until 5 am when I went to bed at 1 am. I had requested a high floor and I got the second floor..BTW...only 27 floors in this poor excuse for a hotel. The walls are paper thin, the lobby was tackily decorated for Halloween and it really isn't much of a lobby to speak of. The elevators reeked of cigarette smoke and the bathroom was very very small and had hair on the floor. I seriously want my money back...I am very disappointed and I think the source should be considered when reading the reviews. I don't think anybody who had anything positive to stay had ever been to an establishment that wasn't a youth hostel. Also, stay away from the complimentary choc chip and walnut cookie they give you at check in. I think it's their way of putting you in the hospital for the rest of the evening so it frees up the room. We all got sick. Horrible place and I think the bums slerping on the steps at the church down the street had a better stay than we did!!!!

  • Stayed October 2012
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Cleanliness
Helpful?
3 Thank Abaynham22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea - New York City, responded to this review, October 24, 2012
Thank you for your candid feedback of your recent stay at our hotel. We are very sorry that we did not meet expectations. We actively work with our housekeeping team to focus on cleanliness and comfort throughout our property. We have noted the condition of your restroom was not up to our usual standards, and we will have our team pay closer attention to this area as part of our ongoing training. I am sorry to hear that noise from other guests and outside traffic was disruptive during your stay. While New York is a bustling city, we know how important a good night’s rest is while traveling. We regret this was not your experience. Our warm chocolate chip cookies are baked onsite daily and are intended to be a touch of home for busy travelers. We are sorry to hear you did not enjoy them. We’ll keep your concerns on our décor and service in mind as we continually evaluate and evolve to best suit our guests’ needs.

Thank you again for sharing your thoughts and if I may be of any further assistance please do not hesitate to contact me directly at the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Chelsea - New York City

Address: 128 West 29th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#186 Luxury Hotel in New York City
#199 Family Hotel in New York City
#217 Business Hotel in New York City
Price Range (Based on Average Rates):
Hotel Class:4 star — Doubletree Hotel Chelsea - New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
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Also Known As:
Doubletree New York City

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