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“Great Staff, Amazing Location” 5 of 5 stars
Review of Doubletree Hotel Chelsea New York City

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Doubletree Hotel Chelsea New York City
4.0 of 5 Hotel   |   128 West 29th Street, New York City, NY 10001   |  
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Ranked #274 of 457 Hotels in New York City
New London, Connecticut
1 review
“Great Staff, Amazing Location”
5 of 5 stars Reviewed November 4, 2012

Giselle, Nick and the entire front desk staff were great!!!
Giselle knew that I wanted a bottle of water when I came in... One day she had to leave early and told Nick; I walk in and to my pleasant surprise Nick gives me a water with the note from Giselle that she would see me tomorrow.

Room Tip: Higher is always better in NYC
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 7, 2012
Jay F, thank you for mentioning our staff by name, and we are so glad they made you feel welcome. We do our best to provide a great experience and it makes everyone here happy to have their efforts recognized!
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1,065 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (199)
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Christiansburg, Virginia
Senior Contributor
49 reviews 49 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 29, 2012

Had a recent trip to NYC for a wedding at Chelsea Piers and stayed at this hotel. Very quiet and easy walk from train station. Also centrally located to dining. Did have a problem getting a cab at rush hour. Rooms were small, but clean and comfortable. Front desk service was terrific.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, November 7, 2012
hkabbott, thank you so much for your review, and your great comments on our Front Desk Staff and clean rooms. We hope you enjoyed the wedding, and return soon!
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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 22, 2012 via mobile

I travel to the City on average about four times a year so I do know a bit about NYC hotels and what to expect. On this trip, I came to the City with my 17 year old daughter and her best friend to your my daughter's college, FIT. I chose this hotel primarily based on the great reviews and because it was two blocks from the school. I honestly am shocked that this hotel received such high ratings from previous guests. For the same price, I have stayed on previous recent trips at The Standard, Hotel Giraffe, The London, The Westin Times Square and for a little bit more , The Grammercy Park Hotel. The Hilton DT Chelsea was disgusting, I couldn't walk in my room without wearing flip flops, the noise from other guests coming and going and the loud banging from outside kept me up until 5 am when I went to bed at 1 am. I had requested a high floor and I got the second floor..BTW...only 27 floors in this poor excuse for a hotel. The walls are paper thin, the lobby was tackily decorated for Halloween and it really isn't much of a lobby to speak of. The elevators reeked of cigarette smoke and the bathroom was very very small and had hair on the floor. I seriously want my money back...I am very disappointed and I think the source should be considered when reading the reviews. I don't think anybody who had anything positive to stay had ever been to an establishment that wasn't a youth hostel. Also, stay away from the complimentary choc chip and walnut cookie they give you at check in. I think it's their way of putting you in the hospital for the rest of the evening so it frees up the room. We all got sick. Horrible place and I think the bums slerping on the steps at the church down the street had a better stay than we did!!!!

  • Stayed October 2012
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 24, 2012
Thank you for your candid feedback of your recent stay at our hotel. We are very sorry that we did not meet expectations. We actively work with our housekeeping team to focus on cleanliness and comfort throughout our property. We have noted the condition of your restroom was not up to our usual standards, and we will have our team pay closer attention to this area as part of our ongoing training. I am sorry to hear that noise from other guests and outside traffic was disruptive during your stay. While New York is a bustling city, we know how important a good night’s rest is while traveling. We regret this was not your experience. Our warm chocolate chip cookies are baked onsite daily and are intended to be a touch of home for busy travelers. We are sorry to hear you did not enjoy them. We’ll keep your concerns on our décor and service in mind as we continually evaluate and evolve to best suit our guests’ needs.

Thank you again for sharing your thoughts and if I may be of any further assistance please do not hesitate to contact me directly at the hotel.
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Seattle
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 16, 2012

I am a Hilton diamond member - got here at midnight after a long flight from the west coast. 1) the guy at the desk was on the phone and pretending to be busy waited 5 mins 2) Internet was not working, asked for the 800 tech support number, they did not know it 3) tv not working 4) small room and narrow corridors. For the price u can get much better rooms in NYC.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 18, 2012
Salman M, please let me apologize on behalf of our TEAM for not being able to provide you with the high quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the poor first impression made by our front desk agent and for the technical difficulties experienced with our TV and internet service. We’ll be sure to address these room amenity issues with our staff and hope you’ll consider giving us a second chance if you return to the area.
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Boulder, Colorado
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2012

Of course the rooms are small compared to other cities, this is New York after all! The room was clean and comfortable, and a good value for a place in Manhattan. Really appreciated the very helpful Bellmen. Easy access to subway.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 18, 2012
dHous, thank you for your kind words and we are so glad that you enjoyed the convenience to Subway entrances, and our Bell Staff! We look forward to seeing you on your next visit to Manhattan.
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Powell, Ohio
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed October 8, 2012

The hotel is in a good area however the rooms are super small. The staff is super nice but there are so many things wrong with this hotel it was not worth te $300 plus rate per night we paid. We won't be back. Things that happened. Party next door at midnight and mgr had to come up three times before they left I got zero sleep. Next day took stairs and trash bags in the stairs. The next day I came to room to hear construction noises above us. Elevator broken. Tv broken only blue and yellow color. Plea repair tv in room 1508! Need I say more?

Room Tip: Don't stay here stay at holiday inn down the street
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 9, 2012
Annette M, we are so sorry to hear we did not meet your expectations for your stay with us, and will certainly address any issues with the television in room 1508. I hope you will feel comfortable reaching out to me at the hotel, if there is anything we can do to get you back!
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alexandria, virginia
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 12 cities Reviews in 12 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 7, 2012 via mobile

Just spent one night at this hotel and was pleasantly surprised. Calling the location Chelsea is a stretch, and the block where it is located seems a little shady, but it's very conveniently located both by subway and walking. The staff were very friendly and helpful. The room size was as small as expected for a NYC hotel, but comfortable and clean.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review, October 9, 2012
We are so glad to know, jw9691, that we pleasantly surprised you! This just means that our team will work that much harder to make your next stay even better!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Hotel Chelsea New York City

Address: 128 West 29th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#149 Luxury Hotel in New York City
#177 Family Hotel in New York City
#222 Romantic Hotel in New York City
#223 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree Hotel Chelsea New York City 4*
Number of rooms: 236
Official Description (provided by the hotel):
Relax in the comfort of our beautiful DoubleTree by Hilton Hotel in Chelsea. Choose from a variety of room types including Empire State Building views. Our hotel is located in the heart of New York City but right outside the hustle and bustle of the noisy city streets. ... more   less 
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Also Known As:
Doubletree New York City

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