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“Do Not Book Or Pay Deposit For This Accommodation” 1 of 5 stars
Review of Luxurstay B&B

Luxurstay B&B
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Luxurstay B&B
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West 122nd St., New York City, NY 10027 (Manhattan)   |  
Hotel amenities
Ranked #415 of 458 Hotels in New York City
Australia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Do Not Book Or Pay Deposit For This Accommodation”
1 of 5 stars Reviewed May 15, 2009

Work collegue and I booked in March. as per website thought we were getting two rooms at 4 Star standard as per website. Told booking confirmed but had to secure with deposit by paypal. Deposit made immediately but no official confirmation post transaction. Contacted Joumey the 'host' a few days prior to arriving in NY, he e-mailed back to confirm but stated new address to go to. He was not there when we arrived and had to call him. Finally we got in to find it was not finished, not fully refurbished and not 4 star. No linen on beds and had to wait until later that night for keys to be cut for rooms and one lock not working and thus had tradesman there that night to repair. They were NOT 4 Star and far from it. Did not have air-conditioning, fan, light globes in lamps, no phone, no microwave, no towel or clothes hangers in rooms or bathroom, had TV but no connection to power or cable TV connected. One of the rooms on a smoking floor and it stunk! Fresh paint in rooms overwhelming. No breakfast vouchers supplied. Tried to organise meeting for that evening to discuss issues but Joumey never turned up at time he proposed nor phone call from him to advise of delay. At 2300 that night we had to find alternative accommodation. We left, leaving keys under the doors of the rooms and a message on his mobile explaining why we left. We paid a deposit for two 4 Star luxurious rooms and this, we were never provided with. Next day he agreed to another meeting but again, never turned up, nor a phone call. We have e-mailed him since to request refund of deposit but still no phone call or e-mail.

DO NOT BOOK OR PAY DEPOSIT. VERY UNTRUSTWORTHY.

This is not how we now business to be done and have lodged a complaint with the NY Better Business Bureau.

  • Stayed May 2009, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 reviews from our community

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Rating summary
  • Location
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • German first
  • Any
English first
ogjester407
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 17, 2009

The owner of this place is very inconsiderate and unprofessional! We were supposed to stay here back in October only to receive an email from the owner informing us of unfortunate "water damage" and we wouldn't be able to stay there that week while he makes repairs. However, he did offer us two free nights when we could reschedule our trip. Understandable, so we eventually rescheduled our trip for April and emailed him with our dates. He emailed me back that the dates were available, but I never received an official confirmation. A week before the trip I emailed him to confirm our reservations and never heard back. I emailed him multiple times and called him even more times (all to voicemail). Not once did I get a response or confirmation. Long story short, we ended up having to make last minute reservations at another hotel because I never heard back from him.

I don't know about you, but I find this COMPLETELY unprofessional and would never treat potential business this way if I owned a hotel or B&B. STAY AWAY unless you want a major headache!

  • Stayed April 2009, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Luxurstay B&B

Address: West 122nd St., New York City, NY 10027
Location: United States > New York > New York City > Manhattan , Morningside Heights
Amenities:
Children Activities ( Kid / Family Friendly )
Hotel Style:
Ranked #415 of 458 Hotels in New York City
Number of rooms: 107

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