I am in NY regular and used to stay at the ACE when it first opened. For a while the slacker meets hipster (slackster?) attitude was a bit of an issue, but balanced with great coffee at Stumptown (which saves on room service) ..I was sort of happy, and it was way better than the generic brands in Times Square where my office is. Still, At some point I decided to stop using the place - probably when they lost my shirts and asked if I could pick them up the day after my flight home to London". Fast forward 2 years, my new choice Nomad was full so I came back....and
- Service improved - attitude much better
- Still a great bar
- Stumptown is still the best coffee anywhere in Manhattan
- there are a huge variety of rooms, some of which really have personality.
The really bad:
- many rooms smell like a mixture of meatloaf and mildew. (thats right, meatloaf and mildew) requiring windows to be open.
Long story short - Mister Ace, this smell piece needs fixing. Its just not right. Otherwise keep up the good work...
Ask for corner room with Guitar - think it was a Medium King..
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 13, 2013
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Well let me start by saying Welcome Back and thank you for your comments! I am glad you observed some positive changes with regard to service. We will never get tired of hearing such wonderful accolades about the team!
We are always looking for ways to improve the guest experience. Ace has become a home away from home for many and it is our mission to do our very best every day to ensure all of our guests are happy and more importantly comfortable. Although your observance regarding a particular odor is nothing I have experienced, I have asked our Housekeeping Managers to pay extra attention to this during inspections and let us know so we can of course take action. Please let me know if I can be of assistance in the future. I would be happy to pre-inspect your room prior to your arrival.
Lisa and the Ace Staff
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.